I took my 2004 Toyota Camry in to get replacement led lights to replace the original lens. The…read moresales people were very helpful and informative. When I asked if they would install them they were very accommodating. While the salesman was installing the new lens it began to rain. He never hesitated but continued with his work. He finished with a smile and thanked me for coming in.

I RECEIVED THE WORST CUSTOMER SERVICE on 5/27/25 from your "customer service representative"! I…read morecalled to report that the shipping address I entered didn't take & that the system was trying to ship to my billing address. He said there was no way to change it then the next thing I know HE CANCELLED MY ORDER?! WTF??!! I need this part for my vehicle. His answer was, "Well I thought you didn't want it anymore. Now you can reorder it," Seriously??? These are the kind of idiots you hire to work in your customer service department????? I can't believe this asshole did this! Unacceptable & he should be reprimanded. I have been without my car for weeks now! Auto Zone, you should make this RIGHT!

John and justin were amazing! Helped us with our battery troubles! Came out and scanned the vehicle…read moreand told us what was wrong.

Excellent customer service. Bobby went the extra mile to assist me. Wonderful experience.read more

I visited Heyward Allen today for the first time. I was greeted by the very kind receptionist…read moreholding the door open for me when I arrived. She immediately started looking for a sales agent for me and apologized it was taking longer than expected. All the agents were working with customers. The wait was worth it. As soon as available Luke came to introduce himself and asked how he could help. I told him I was there to look at 2 trucks listed on the website. He went to get the keys to them but one still wasn't quite ready for the lot. He showed us the available Colorado and let me drive it. He was very friendly, easy to talk to, and most importantly he was not pushing us to buy the truck!! After going to many other dealerships and dealing with pushy sales people I was very appreciative he didn't try to push me to buy the truck or try to upsell me to something I couldn't afford. Needless to say he won my business and I'm a proud owner of a new, used 2020 Chevy Colorado! I'm also impressed with the gentleman, Sean who helped us with the Financial aspect of the sale. We told him what we had for a down payment and about how much we needed the monthly payments to be. He made it happen with no back and forth negotiation which was very pleasant. Thank you Luke and Sean!!

Dont waste your time. Their parts team forgets to order parts and never knows when parts will…read morearrive.

We are extremely happy with our experience here. From start to finish all the team was a sure FIVE…read morestar! My husband had my Mercedes GL450 In for service. These guys attention to detail was second to NONE. Matthew did the service and was 100% thorough and detailed. Josh explained all details of the service & was completely serving in the experience he delivered. They have us certain that we would not go another place. The details such as, "we've got everything from here" "we have coffee ready for you, feel free to have some" "please let us know how we do, and how our service is" That is what makes a business so far exceed its competitors. We will refer everyone to this team. Job well done!

Great place got me in and out in the time they said they would, reasonable price, and no…read morecomplaints. Very nice staff. I only got the oil change so no idea about other services, but oil change was fine. Will go back !

The guy that just helped me was amazing. He has pretty eyes and very personable. Help me put my…read moredipstick in and help me. Try to see if the steering wheel cover fit he made my afternoon quick and easy thanks again. I will definitely be visiting again for my other car needs.

O'Reilly's was my last stop after going to the other two auto parts companies! I was looking for a…read morethrottle body gasket that was different than what can be found online for my car. The other two stores couldn't find it after one simple search and didn't offer any additional assistance. But when I got to O'Reillys, I told David of my issue and he said "let me see what we can do". David went above and beyond my expectations. He did extra research beyond what was available for my make and model car. He found an alternative that would allow me to get my car put back together and get on the road again. From now on this will be my first stop because the customer service from the staff here was unmatched! Thank you and a huge thank you to David!

I rarely write reviews, but this shop absolutely earned one…read more What impressed me most was their honesty. Matt and team took the time to properly diagnose my vehicle and worked through the logical steps before recommending major repairs. They even found one issue that was simply a disconnected component, and fixed it on the spot without taking advantage of the situation. Many shops could have easily turned that into an unnecessary expensive "repair". The team was transparent, fair, and never made me feel like they were trying to sell me something I didn't need. Finding a mechanic you can trust is difficult, and I can honestly say I've found mine. Highly recommended.

I was trying to help out someone, the car they had was skipping and I determined it was due to…read moremisfire. This company found another issue which I agreed to fix, I pick it up on Saturday morning and don't even get home because it is still broken. They "look" at it again and find new issues, after another 400 I pick it up, guess what it is still having the same issue. I will never go back here. They could have at least waived the labor since they didn't fix it the first time. They are ignorant about cars and they will rip you off over and over if you let them.

Fast friendly service at a great value. We have used several auto repair shops in Athens and…read morealways felt like we were either over charged or received subpar work, but not at Hawthorne's. Go see Randy, I promise you won't be disappointed.

I had a really positive experience with Hawthorne Automotive. They were super polite and kind,…read morewhich I really appreciated as I'm not too car-savvy. They were able to get my car in the next day, took a look at the noise I was concerned about, and tightened a loose part they identified as the likely cause. They didn't even charge me anything for the quick fix. I was so appreciative of their honesty and integrity and I'll definitely be coming back. Would highly recommend them to anyone.

Donnie and his techs are amazing. They are very knowledgeable and can take care of issues quicklyread more