I purchased a Die Hard battery ($240) at Store # 03605 in Henderson, NV and was charged a core charge of $22. Due to travel time constraints, we took the old battery back to the Advance Auto Parts store in Hesperia, CA to get the core charge refund. Even showing the receipt to the clerk, when they scanned the receipt, the core charge didn't pull up, thus they could not issue a refund...because guess what...Advance Auto Parts has a GLITCH in their system. So now Advance Auto Parts computer problem is my problem and I can't get a refund.
After several calls to customer service, they offered to send me a $22 check for the refund which I refused. I told her, you already got your money....why should I have to wait for my money. Again, a few more calls and we were able to take the battery back to the Hesperia location and get $22 cash refund. Note, our drivers license was scanned in order to get the refund. With all of the cyber breaches happening...another reason why NOT TO PURCHASE anything from Advance Auto Parts. How many people are in the same situation as we were buying something with a core charge and returning the core to a different store and not being able to get a refund. This cost us time and gas money!! REALLY. Advance Auto Parts has LOST my business. read more