Phenomenal service from start to finish. I came in during a snowstorm with completely busted windshield wipers, and the team at Advance Auto Parts went above and beyond. They didn't rush me, they came outside into the snow, took their time, and genuinely educated me on what I needed. Every interaction was patient, courteous, and professional. In today's world, where so many people are rushed and customer service often feels like an afterthought, this experience was truly refreshing. The staff here was outstanding, and I couldn't be more grateful. I highly recommend Advance Auto Parts to anyone, trust me, you will not be disappointed. read more

Friendly service, they helped me find what i was looking for, pointed out a sale, fast and efficient.

I visited earlier today to pickup some wiper fluid. The guys in store were super helpful since I was totally clueless. I am JUST A GIRL. They also were generous enough to show me how to install it. Thanks yall! read more

Demitri, Josie, Anthony the whole crew even friends that were willing to help I mean a have no words other than Amazing what a great positive environment. I was panicked by the time I spoke to them and got all the help I needed. I didn't want to leave it felt like family. I will be back. I'm so glad I got recommended to stop there. I will not be going anywhere else again! I would give a million stars. Thanks you so much again!! read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Hicksville, New York

DAVID was an amazing worker that helped us at the old country road Hicksville location -he made the whole process of what we needed for our car so easy . He was the nicest person and the most friendliest face. He even offered to install the wipers we had bought ! Great guy , would 100% come back just because of David. This is real customer service . Thank you David ! read more

Frank, David and Chris are AMAZING! Genuinely so helpful, knowledgeable, and hilarious, so much respect for them we wanna give them all our thanks, I learned so much information about my car and was laughing so hard the entire time. Highly recommend!!! read more

Dimitri a kind caring young man was very helpful to me at Advanced Auto Parts in Hicksville NY. I needed wind shield wipers.He helped me with review of types , brands, cost and items with sale price discounts. He remembered me as a customer. He pulled up the membership I'd at the register. He also assisted me with replacing the wipers on my car. I was glad for the transactions with him. read more

On Sunday afternoon I got into my car to go to a family birthday dinner & realized my windshield wipers had literally fallen apart. I went into total panic mode due to the forecast for heavy rain that evening. I googled auto parts stores & found that Advanced Auto in Hicksville was open. I called the store, asked if they had wipers for my model car & was told yes & they would take care of putting them on too. I had spoken to James who was very nice. I got to the store & I couldn't believe how many customers were being helped by several very patient workers! I found James as he was installing wipers on another car. He took care of my purchase & installed my wipers in literally 10minutes if that. I was so grateful for everyone being so customer friendly & taking care of the problem in record time. Thank You! read more

I went in the other day and I was greeted by the one and only RAYAN BANKEY(aka Ryan Blaney guy). It was a very cool experience and he is a nascar man who goes very fast vroom vroom. He saved at the pump which in this economy is very hard to do so very cool RAYAN BANKEY! read more

See all

Needed a battery and windshield wipers. Was greeted by Paul who was polite and helpful. I expected to be there for quite a while since they don't take appointments and he was working alone. Surprisingly he immediately helped me and I was so thankful that he installed my new battery (cleaned the clamps too) and put the new wipers on. All was completed within 25-30 minutes. Thanks Paul! read more

I visited this location to purchase wipers and I have to say that these guys are the best. Great customer service and true professionals. Weather you make a small or large purchase they are there for you. read more

I came in today, Sunday, to purchase a battery. They had advertised free installation, definitely a motivation to go here, as it is fairly cold out. I walk in, tell them I'd like to purchase a battery and have it installed. At this point, the three guys behind the counter started debating who had to do it, as it was very cold out. I understand not wanting to be in the cold, but at the same time, it is their job. I felt uncomfortable, but then a young man said he would do it. I will say, the battery was put in very quick and professional. He comes in, I say thank you, I left. As I am sitting in my car, he comes back out. I put down my window, he asks if my car started alright.. I said yes, and thank you. He then said, next time with it being so cold, I should have given him a few dollars to get something to drink. I mentioned I am sorry, but I don't have cash. He then said there was a Starbucks next door. Please keep in mind he is standing over me thru my window. I have no problem tipping, but did not think this was a situation that I would, and I definitely am not under intimidation. To be honest, they were not the best priced, but I took the opportunity to get it done quickly. Here in Long Island, many options, shop around! read more

So I came in here when I was having car trouble. I purchased a new car battery. It was fairly priced. The associate made sure everything went smoothly for me. They check you battery for free. They also give you suggestions on what you should do. When I first walked in however.. It was hard to find anyone who worked there. They seemed to be all in the back laughing and having a good time. Profanity was being thrown around right in front of me. No respect. Great store and selections; lack of professionalism from staff read more

See all

Line of customers and three employees are just hanging around. Don't waste your time.

The salesmen are awesome, they help me quickly and precisely on what looking for. If you don't know the location , it's a little bit confusing to get with GPS. read more

Came in around lunch time to get my check engine light scanned. The worker quickly came out, gave me the code, explained what I needed, and had me take a picture of the result from the scan. When he was done, he wouldn't accept a tip! I would definitely recommend checking out advance auto parts. read more

Great service, especially Hicksville. Very smart and knowledgeable. Great commercial service too.

Another successful trip to Advance Auto Parts on Old Country Road. Staff are always helpful and take time to help you find the right item. No rush. read more

Efficient and helpful staff, clean store, decent stock, opens early and good sales. Good parking, except during lunch when the Smashburger and Starbucks crowds take over. The only downside has been that they do often run out of their oil specials...check their stock online before going. On the topic of their website - great for checking stock, has always been accurate. The downside is that the searches are slow and page changes are slow. Doesn't reflect on the store itself though...just some feedback if corporate is reading. read more

I ordered a specific part for my specific car. I explained to them in detail what year make model and trim level my car was. I suppose they don't pay too much attention to detail because when my part came it was for the same year make and model but not for my trim level. I confirmed with the guy on Saturday before I placed the order and was told "yes this is for your car". I suppose since it was close to closing time on a Saturday they were a little bit rushed so that might attribute to the lack of attention to detail. Now a part I needed for my car yesterday won't be in for another few days causing me to incur rental car costs. Aside from this when I went in on Monday to receive the part, the person who was helping me had to install a wiper blade and ring up another client who were there after me because they were so busy and I wasn't in a rush. Probably the last time I will order a part from advanced. Next time I'll use concord or the dealer or even pep boys. read more

Went to advance auto parts in early November to purchase wipers for my car I bought a good pair of blades that came with a 15 $ rebate . I did all the paperwork on line and was told 6 to 8 weeks for the rebate .its now 12 weeks and I'm still waiting and was just told it will take another 4 to 6 weeks. This is unbelievable.lesson learned next time I will just go to pep boys now I see why they only got 2 1/2 stars with service like that . I called twice about the rebate and spent 20 minutes on hold each time l asked to speak to a supervisor and were told they were in a meeting. The service in the store was good and I am very satisfied with the wipers but I still would like to get my rebate they got two stars for the product no stars for the after service. I don't know if I will shop there again read more

Out of stock in Silver level Battery for 2007 Honda Civic. Really guys are you serious? And me, like an idiot, I pulled the old battery out of the car in the parking lot and carried it in. I thought - they must have this battery in stock being such a common car and all. The guy at the counter meant well but his timing was off. He kept insisting there are a couple units available in East Meadow NY which is about a 15 minute drive from there. Useless. The car was already unusable and I told him that 2 times prior. I ended up having to shell out the extra dough for the premium battery. I wouldn't buy a battery from Advance Auto again. 2 Months ago I had bought a battery from AutoZone. The experience there was much better..for starters they had the battery I wanted in stock (re: 2007 Honda Accord) and they cheerfully installed it for me at no charge. read more

Purchased battery. Paul installed it and moved out the old one. It was cold and no complaining. Great job. Also installed new rear wiper.