Terrible experience. Been there many times before and received great service in the past. Usually greeted and helped from the start.
Tonight no one spoke to me at all. Went to windshield wiper area, looked up my van, pulled out 3 wipers. Went to pay. The male cashier made no eye contact and said he would be with me in a minute. Looked like he was looking up something for a man. Another employee came, rang me up. Went out to van, put on 2 blades, third blade didn't fit. He said I got the wrong one and I need to come in to do an exchange.
I went back to wiper area. Looked it up again. Still has the size that I bought on their machine. He never comes back there. I go back to the counter. He said he has the right one. The other computer is wrong. He asks for receipt. I don't have it. I brought the credit card in. I go back out to look for it. Go back in, tell him I am in a bit of a hurry. He writes something and leaves. I go after him. Asking what about the exchange, where are you going?
He puts the right one on. Said the price difference was a few cents.
Never felt slighted at his store before. Don't expect to go back there anytime soon. No communication skills at all. Very disappointed. read more