I went there to purchase windshield wipers, and one of the nicest employees named Janelle went…read moreabove and beyond to help me.

The inventory is practical (overwhelming) and varied. The employees are hands on and help with any…read moreissue. I needed a sideview mirror. The employee helped research replacing just the mirror vs buying a new sideview piece. I also wanted to put coolant in my car. This location is in front of Lidl. There are unsavory characters loitering outside. Some are just wanting work. Others are aggressive panhandlers. The employee walked me outside and helped put coolant in. Bonus points!

Good place to find import parts, knowledgeable folks very helpful in getting the correct tune up…read moreand filters I needed for my Subaru. Decent pricing and had everything on hand. Saved time and money. Recommend you check them out.

Stay away from this place. Rude and disrespectful employees most of the time. My son asked me to…read moretake him there. We arrived at 4:40 pm and the store closes at 5:00 pm. There was some really nasty colored man blocking the door saying they were closed and they did not sell the parts we wanted. So, we ordered off the net, good riddance to this place.

I have been to this location four times because it is the closest auto parts store to me. I went…read morefor a fuse and they did not have it in store and did not offer to order it for me. The second time I went to pick up a battery for an online order. I was made to wait over 10 minutes when there were people doing nothing and having a conversation behind the counter. The battery was sitting for over five months and was shot not serving any use to me. Batteries are supposed to be fresh and not on the shelf more than 3 months for optimal performance. The third time I returned the core which was a similar experience of waiting over the incompetent and inconsiderate workers. The last time I was here; today, I returned the shot battery I purchased and was made to wait while the same workers were ignoring customers and wasting time. When telling the worker to hurry up and provide better customer service I was called a jackass and threatened to not be helped. I did not curse at the cashier I simply told him how poor his customer service was. He also said he doesn't have to provide good customer service. Do not patronize this business. They are among the worst people you can encounter. Completely incompetent, inconsiderate, and bitter country losers.

Solid work for an oil change and gave a good second opinion on work that was recommendedread more

I love this place. They are so knowledgeable, have never tried to sell me a service I don't need,…read moreand prices are reasonable.

Three times now, I ordered online for pickup at store. I was informed in print there would be an…read moreemail showing my order is ready. No email. I need to fix my vehicle. This place sucks.

I had a bad customer service experience I bought a car battery from them not knowing that my old…read moreone was still under warranty so I tried to return it a week later and the manager on duty Jorge V refused to give me a refund he kept giving me excuses as to why he couldn't stating he didn't have cash to give me even though I paid with card then he stated the system would not let him process the refund because the battery is a week old and can't be returned and his manager was gone even though he was clearly the manager he was wearing a gray shirt signifying his "in charge status" long story short he gave me the run around so ended up having to go to a different location to get my refund hassle free bad experience won't shop their again

I called in asking for a tire for my car. They confirmed they had the tire and I replied I was…read moregoing to have it towed. I called back again, once the tow was confirmed, that I was coming for the tire. I used them for a tow, came 2 hrs later, then took an hour to leave. Then once it finally got to pepboys, they told me they sold my tire. No apology, instead they tried to sell me 4 tires as if I didn't let them know I was coming. The customer service was terrible. He showed me a screen where I could get free installation or 4 tires for price of 3, and the prices. I needed new tires so I ordered 2 new ones with free installation. When I came back to pick up my tires, I was told I only paid for a little more than half of it. I was told it was on the receipt but when I found the receipt it didn't say anything about just half. It just showed what I paid and that's what I was trying to explain. The guy was rude and was talking to me as if I had a reason to lie about it. I know I won't be coming back or refer anyone to Pepboys as a whole. I should've checked the reviews beforehand and that's my fault.

What an absolute dumpster fire of an experience. If I could give zero stars, I would…read more I needed new tires and decided to use a Black Friday deal advertised on Pep Boys' website. That was my first mistake. When I arrived for my appointment, I immediately noticed the price on their screen was almost $200 higher than what I had already paid online. I pointed this out three separate times to Paulson at the service desk. Each time, he brushed off my concern like it was amusing, insisting it would "fix itself" once everything was "zeroed out." It didn't. When I returned to pick up my car, another employee tried to charge me the inflated price. I once again explained the situation and showed proof of payment. Instead of resolving it, he scribbled my information on a scrap of paper and told me he'd "call in the morning." He never did. From there, the situation only spiraled further. The tire change itself was botched, and I had to return three separate times to correct their mistakes. One of those visits turned into an absolutely absurd six-hour ordeal while they slowly tried to fix issues they caused in the first place. Even after all that, they still charged me the wrong amount. Customer service has been completely useless, leaving me no choice but to dispute the charge through my credit card company. And as a final cherry on top, during my entire six-hour wait, the staff was also scrambling because they lost another customer's car keys. This place is disorganized, incompetent, and completely unprofessional from start to finish. Save yourself the time, money, and stress. DO NOT COME HERE.