Horrible. Pulled up w one car in front of me, 60 mins later still no movement. Only about 20 employees here. Go anywhere else but here

Most Improved MVP for Auto Care I've used this oil change and car maintenance service center for a number of years. In my most recent trip, they were very helpful, quick and efficient. I appreciate going in and coming out, fairly quickly. They examined my car and reported back everything that they recommended, I opted just for the oil change. There's always a coupon online, so be sure to look for one before your next trip. All cost have gone up, so every savings counts. They have a cell phone charging station and offer coffee and tea. It was a great experience and I'll definitely recommend this service center. read more

Jiffy Lube - Auto Repair Near Me - Rockville, Maryland

Was in and out quickly! One of the only times I've been to Jiffy Lube without having to wait for an hour. The team was friendly and informative without being pushy. I didn't feel like I was convinced to get things I didn't need, but I was able to talk about what issues I was not expecting and had them taken care of. Great location! read more

Update on my review the manager Anthony kept his deal on his end and paid for my oil change from the dealer he's a good manager and told me the hole way through he was gonna help out read more

I was the second customer of the day and was met by complete professional service from the technician who greeted me to the service member who helped pick the oil and complete the oil change. Excellent experience. I was done with a basic oil change in maybe twenty five minutes within thirty minutes of the store opening. read more

went back today-it was sooo much better. I think the key is to not go the Saturday before the holidays.

Nice people. Did a better job vacuuming than the car wash down the street. Will return.

Joseph and his crew were outstanding! They gave me good feedback regarding my vehicle and were very professional.

Loved the entire experience. So nice Jake , james jason elizabeth Leonardo All super nice. Great job great price friendly clean place and nice waiting room. Great job on car. neber need to a jiffy lube. Always going back to this one. Thanks read more

I've been coming to this location for a long time with no issues, they have always provided me great service. Today was a different story though; I pulled up and was greeted as they usually do, I indicated I wanted an oil change, the attendant motioned me to the waiting room. I walked around to the other side of my car and asked him to follow me bc I wanted to show him the loose undercarriage under my passenger side and see if they could fix it. He got really offended by my hand gestures apparently and proceeded to give me a lecture about how not to treat people. I got the message, immediately drove off, and won't be going back. read more

Overall was a bad experience my car was serviced well but overall the experience was awful I was speaking to Mr.Rocky talking to me about my due dates on services etc when I heard a loud scream from a employee towards him which in my perspective is very unprofessional and isn't correct aside from that he kept constantly repeating the "N" word which is racist and isn't correct to be saying in a work environment which is the reason I asked on he's name but all I got told was is that he's a manager I tried calling corporate towards this but I got no answer my kids where around and isn't very nice for them to be hearing any of this nonsense at a young age I will never be coming here again thank you ,susana read more

The technicians do there oil change/tire rotation magic in a jiffy. The waiting area is always clean with coffee and charging stations for your phone. The polite nature of the staff really stands out. They greet you with respect; hold doors, and walk you to your car with a smile. This is my second time having my Lexus serviced here. I will return! read more

Avoid this place at all cost. I brought my car here, they told me my brakes needed to be replaced. They broke the caliber bracket and had to tow my car to a dealer that charged me 3 times the cost and they didn't paid for the bracket they broke. Later I found they left the left oil tank plug loose. They are extremely incompetent. read more

Quick service Super friendly staff Customer service was grea Maybe be more upfront about expected costs - would come back for sure read more

One other negative aspect of our recent visits to this Jiffy Lube was that after they rotated the tires our two different Honda vehicles both vehicles exhibited warning lights for tire air pressure. Recalibrating the TPS did not resolve the issue. My wife took her car back and they just told her that she needed to drive it around some more. read more

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This is a freakin 5 star jiffy lube. I rolled in with no wait and was immediately seen. You could tell this was a good place because while I was there the worker's friends and family members were coming to get work done. I got an oil change and my tires switched while I was there, and I didn't feel like they were trying to cheat me or hassle me in any way. They were honest and jumped to show me everything. They were also very knowledgeable and I felt like the pricing was fair. I will definitely be going back the next time my car needs anything! read more

I've had my vehicles serviced here for 7 years now. Consistently good service and comfortable chairs in the waiting area. I show up a few minutes prior to opening, and can always expect to be done within 25 mins of my car being pulled into the bay. I was sorry to see that a few other reviewers had a negative experience. My experience today was the completely opposite. My service agent noted that my cabin air filter looked good (no upsell or guessing needed), and when he noticed that a recommended service was flagging red but had actually been performed recently, he made sure to check my records on all the other service recommendations. I left with a few notes on things I want to research and/or plan to get serviced next time. Excellent customer service is the reason I drive past Jiffy Lubes that are more convenient to where I live in order to have my vehicles serviced here. read more

Will NEVER recommend or use ever again. I am from Alabama, on the way to Cape Cod, some to get an oil change, charged OVER $126. Get in the car, drive almost 8 hours and find the oil drain plug was not fully tightened, lost nearly ALL my oil. I am VERY angry. Cannot believe you all. You put my family at risk, not to mention the car. I hope you are proud of yourselves. read more

AVOID AT ALL COSTS!! I went for an oil change and they did their typical upsell attempt, which I waved off. Well, when I left, there was a clicking noise that didn't exist prior. Went back and they "finished" their work on a filter they had removed to show me...after that the noise went away. A week later, a new bad sound, when accelerating. Now I have to bring my car to a real mechanic. I'm convinced this place may decide to f with your car if you don't agree to the upsell. read more

Be prepared to wait and to resist over selling of services. Also do not purchase wiper blades - way way overpriced.

I went to Jiffy Lube a couple months ago they told me I needed to change my air filter. They charged me $49.99 and recently my car started to fail so I took it to a mechanic which told me they had never changed my air filter. Please make sure the service is actually done I went alone as a woman and I'm not sure if they just wanted to take advantage of that but I had car failures as a result and had to pay more money. read more

Fast and reliable. 30 minutes in and out pricing is straightforward and coupons are accepted at this location. Recommend!

They charged my girlfriend $99.99 for an oil change. I reviewed the receipt, literally just for the oil alone. Tried to charge her $50 more for a filter. She drives an older modeled Toyota, and it usually costs her $10 to have a neighbor do it but he wasn't available. The price of oil and a filter in store doesn't exceed $30. These guys just saw a young woman and thought of her as an easy target. I wouldn't recommend this place at all. EVER!! read more

Check engine light came on and stopped by this JL to get it checked out. The manager, Ibrahim, didn't have us wait and checked the car and found another JL forgot to put the air filter in. Ibrahim put a new filter in and reset the car very quickly. So thankful for the quick service and friendliness of the staff, from the front desk up to the manager. Thank you IBRAHIM! read more

worst customer service, management and employees donot polite. forget to put stickers and more read more

Jiffy Lube - Auto Repair Near Me - Rockville, Maryland

Staff is polite. However, I got an oil change and coolant flush. A few days later, my car had smoke coming from the hood. After I popped it open to take a look, I realized the coolant had completely leaked out. I had my car towed to the same location ($245). I was told that my bypass hose was bad and it was no correlation to the coolant flush. $135 to repair and I had to get a rental car overnight. Two friends who are mechanics called BS and think they just tried to cover their tracks. I never had a issue with my coolant, but just a few days after getting a flush, I have an issue. They refused to cover the cost for my tow or the cost for the part. read more

Jiffy Lube - Auto Repair Near Me - Rockville, Maryland

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They could use a better receptionist, Dora seemed annoyed to be there and was being careless and very rushed. Jay was the one who helped service my car and he was super nice, informative and friendly. He really knows what he's talking about. read more

They did a number of services pretty efficiently at a very hot and busy time today. However, they told me they had vacuumed my car, but it wasn't vacuumed. I didn't think about it until I arrived home and started removing items from the back seat and saw bits and pieces of debris on the floor. I hope that misstep isn't reflected in their work under the hood. read more

TL/DR : Guy put his lunch in my filter when I told him no to a new filter, then they lied to me about it when I had them fix it. So Where to begin, I took my car in for an oil change. Went through the steps, wanted to get in and out, Came to that question they always ask, "do you want to change the filter?" I said, "no thanks" and the guy mumbled , " I was going to give you $10 off" to which I say, "I'm good" . Car gets finished up and I drive off. I turn on my heat to clear the windows later and I hear what I think is twigs and stuff falling from my filter into my fan and it starts shaking the whole dashboard. So I call and they say to bring it in, which I do and as they are checking what's wrong they start pulling out CALAMARI !! They then tried to tell me it was "rats" even if the guy didnt have a smile on his face like a little kid who knew he was lying , I wouldn't have believed him. I have had rats eat the wires in another car, never left whole calamari or any food that I found. They had to use the pressured air to unclog it and it knocked out the plastic bottom or whatever it was, and then told me it was like that when I got there. My partner saw so mad they couldn't speak and I just wanted things fixed and out of there. I will never go back and I will share this story to anyone who will listen. They did tie on the bottom of my car and didnt charge me for anything I will give them that but it was a problem they caused and they seemed upset I wanted THEM TO FIX WHAT THEY DID WRONG. TL/DR : Guy put his lunch in my filter when I told him no to a new filter, then they lied to me about it when I had them fix it. Don't go here and if you HAVE too watch your car the entire time, don't let them send you to the lobby. read more

This location is very fast, clean, and easy to deal with, way better than the one on New Hampshire Ave. I'm usually in and out in 30 minutes, maybe a little longer if I get an additional service like tire rotation. read more

Awful service. Left my car dirty and can't clean windows to save their life. Fluids were NOT topped off even though they assured me they were. I'm a woman that knows a lot about cars. Do not lie to me because you think I don't know anything. And it sure as hell doesn't cost $70 to change a damn filter that you can get on amazon for $7. FOH with that. read more

I always have a good experience here, even though car maintenance isn't exactly my favorite pastime. The employees are friendly and efficient. It seems to be managed well too. This location is usually busy but it seems like they do everything to get people in/out as quickly as possible. They tell you what services are recommended but aren't pushy about it. The waiting area has comfortable chairs (recent upgrade), free coffee and water, and a mobile charging station. I have never had a problem with any service they've provided and I'll continue to come back. read more

Excellent service here; I don't understand why they get bad reviews. I've taken my car here several times for an oil change & never been hassled to upgrade, etc. Last year a friend got a flat tire & we drove here in desperation for a quick fix. They repaired it & didn't charge a penny so of course my friend left them a nice tip. Today, I stopped in to have a license plate installed on my car & they happily accomodated my request. Jose was so friendly & I was in & out in under 20 minutes. I wouldn't hesitate to keep bringing my car here for oil changes & minor stuff and I'd highly recommend them to anyone in need of basic servicing. read more

Best service I ever had from this location. They have one at Rockville, MD. That place is the worse place u can ever go there. At this location people are polite, nice and know about cars. read more

I've come here for two years and it's been A+ service every time. Fast, efficient, and the whole staff is polite and knowledgeable. They showed me everything they were doing with the car and didn't try to upsell services. I will continue to come here. read more

I had gotten an oil change and ac charge. Ac charge did not correct my ac because it needed fitted. They refunded me for the charge and recommended garages to go to. Extremely friendly and useful. read more

I got my car fixed at the body shop right behind this location and stopped by after to get an oil change, new air filter, and wipers. Max and another associate were incredibly nice and helpful, and made the experience quick and easy. highly recommend read more

Went here once for a oil change, the service was great. They didn't pressure me into anything extra, but did tell me I needed a new serpentine belt. I saw it myself and it was definitely worn. Came back a few weeks later and waited an hour for them to tell me they didn't have the part and would have to order it. Came back a few days later, and they told me they had the belt and it would be a quick 30-45 minute wait. After an hour I asked for an update and did not receive one. After an hour and a half I was pissed, and the manager told me they had the wrong part, and had to go to another jiffy lube to get the right belt. An employee was sent to get it, and returned once again with the WRONG belt. So the manager sent him back to another jiffy lube, and this was what was taking so long. After almost 2 hours, and they didn't feel the need to let me know. I was pissed. The manager did give me a $100 voucher towards future services (written on a business card and signed by him, he assured me that it would be honored in the future). Not great but at least he gave me something. Fast forward a month or 2 later, I return to this exact location for an oil change and the employee who worked on my car gave me SO MUCH ATTITUDE, REFUSED TO SPEAK TO ME AT CHECKOUT because I was adamant I'm using the credit that the MANAGER gave me. Said that manager was no longer there - I said what does that have to do with me? I was there and that doesn't change the fact that I had a negative experience. After going back and forth and I guess checking with the new manager he finally applied the $50 towards this oil change from the $100 voucher. As I was leaving I kept asking how the employees would know that I still had $50 worth of voucher to use at my next visit. This man straight up ignored me then pointed to the $0.00 on my receipt and said "show them this" next time. I made sure I had his name, as well as the original voucher. I will update this post with that rude employees name. I'm going BACK to that location soon for another oil change and I will update this post with details as to how I was treated. I am a young blank woman and I felt like they were trying to simply take advantage of me. Stay tuned read more

As I arrived to this Jiffy Lube Location, The Manager Abdulah personally greeted me and welcomed me. I felt a personal warmth that over my body as I was welcomed. There was no wait. The customer service was impeccable. The staff was very knowledgeable about their skill -sets and crafts. The Technician was very patient and explained everything in detail. He even answered my questions that I had concerns with. I was offered a 10% Discount on my total services. This place is awesome very clean. Smells good, it has a mobile charging station, free Wifi, clean restroom and a beverage station for the customers. The members that serviced my vehicle were Max, Ibrahim, Anthony and Archy. I will be back and encourage you to come and visit to experience it for yourself. read more

Hours after having my oil changed at a different Jiffy Lube, my car broke down with flashing emergency lights on the dash and came to a dead stop, ironically, right next to this Jiffy Lube. I walked over, showed them my receipt from earlier in the day, and asked if they could give me a hand. They refused to look at my car, told me an oil change couldn't stop my car from working, and told me I'd have to get it towed to a dealer. So, that's what I did. The dealer let me know it was the oil change, that the first Jiffy Lube had overfilled it by 2 quarts, and that it was clearly Jiffy Lube's fault. Now Jiffy Lube is telling me that they won't pay for it, because I didn't take it to Jiffy Lube to have it looked at. But I did. I took it to these bozos who refused to help me. read more