Bought wiper blades and had some difficulty figuring out the adapter. Took them back in and Bob…read moreshowed me what to do. I got two on while on the parking lot and Bob followed up by putting the rear wiper on. Great service!

I had a great experience at this location of Advance Auto Parts. I was in need of new windshield…read morewipers after ruining mine with the weight of heavy snow removal. Lesson learned! Donny helped me to look up the correct wipers and then after completing our transaction, he offered to put them on the car. He noticed the wiper mechanism itself was loose and needed to be tightened up, so he returned to the store to grab the correct tool. A few minutes later I was good to go. A++ for customer service. Big thanks to Donny for getting me on my way that morning. I'll be returning to AAP for any future auto needs.

My brother-in-law ordered a cap for his truck OVER 3 months ago. Still no cap, and the company…read morerefuses to refund his money!! Just excuse after excuse.

Waited a few months to see if this would not bother me, but was wrong. This was my second visit to…read moreKCT. Arrived in January '23 and spoke with a fella named, Josh. Wanted a trailer hitch for my 2019 Ram. Asked for a "all-in" quote, and was told $530. I asked if that included tax, and was told "no". I said that seemed high already, and he said he would include the tax in the $530. Josh said the part would be in, in a few days. After not hearing for 2 plus weeks, I called, and was told there was a problem with the part, but they'd have it now in two days. Due to scheduling problems on my part, I called twice more, and had to remind Josh that the $530 included tax, which he did not recall. When I went in, and gave to truck to Josh for the installation, I failed to mention the tax. After the work was done, I was handed the bill. You guessed it, the tax was added on to the $530. I reminded Josh of the $530 (all-in) quote, and he pretended that it was the first time he heard of it. I was angry, and should have told him to remove the hitch, but did not. The $594 invoice still seemed high, and was told that there was a 4% credit card fee attached, which New York merchants are scrambling over to attach this fee to their customers. On the way out, I asked for the labor mark-up that Kingston Caps & Trailers charge over the parts cost, and Josh told me usually $100 for each an hour. My work took about 40 minutes. I looked at the price of the Curt trailer hitch that I just bought, and the part was $235. At $100 for labor, the cost should have been $335 plus tax. I was charged $259 over the part and labor cost that I should have been charged, or a 77% overcharge. Nice. With the disrespect and contempt some merchants treat their clientele, I have to wonder about the intelligence of the merchants. I was clearly duped by KCT here, and it is my fault for not being super careful with these guys. In the long run, however, I wonder how much damage they are actually doing to their business, with practices such as these.

So as an update to my previous posts. Ford has known about the RDU issues in the escape, and bronco…read moreand attributed it in some instances to "contaminated differential oil". My mechanic checked this oil on Thursday 6/4/26 and said it was clear meaning it was probably recently changed sometime before I took ownership at 88,686 mi. Changing this oil is also cited on Facebook and other sites as a short term fix for the grind and shudder that manifests the damaged unit. "Known issues with the 2020 Ford Escape rear differential/AWD system primarily involve clutch binding, fluid leaks, sensor failures, and inadequate factory lubrication that can cause the rear axle to seize. Many of these drivetrain problems trigger dashboard alerts or require expensive mechanical repairs".

Exception Customer Service by Andreas Thomsen, a sales representative of Romeo Ford of Kingston!…read more I explained to Andreas the type of car I was looking for. He went over and above the call of duty to find it, without me even asking him to do it, yet, fully knowing I would need to buy from a different dealership. Andreas' love for cars and seeing my enthusiasm for driving, proves that there are still great salesmen like him out there. I would hope Romeo auto group would find a way to give credit to Andreas for finding me the vehicle I've waited my whole life for!! Thanks again Andreas!

Alex was amazing. Incredibly helpful getting 2 new truck batteries during a snow storm.read more

I cannot thank one of the store attendants, Max, enough. My husband and I came an hour before…read moreclosing with a terrible scratching sound on our front windshield when the wipers were going. Max not only came out of the store to check on our car in the rain, but helped us diagnose the problem and find us a temporary solution. Thank you SO MUCH, Max!!!

Dan has literally rescued me and my vehicles from the sides of Highways @5am, tops of mountains on…read moreNew Year's Day and others. Dan has always been more than fair, considerate, kind and polite to me. As a matter of fact, the first question Dan will ask you is "are you safe". ALWAYS ASK FOR DAN!!!!!!

Hands down best tow company I've every used. Employees and owner care about their customersread more

I'm now noticing that the reviews for this shop are for the previous owner. Don't make the mistake…read moreI made! Was shouted at over the phone when I called to ask for an update on the car I had dropped off. Was told he wouldn't work on it and to have it towed away to another shop citing that there were "too many cars in line" "people are always calling and interrupting me while I'm working". When picking up the car I tried to explain that I was only calling because of the timeline they gave me and the owner shouted at me threatened to fight me in the office?! Honestly, it seemed like he was having a nervous breakdown, so yeah, wouldn't recommend. Pretty insane way to treat customers.

Update: Bob retired around july/august 2021 so not sure of current quality of service - happy…read moreretirement Bob and thanks for all the help over the years!