Zero Stars, Joe left me stranded without a vehicle after giving me a loaner...in factblocked the…read moredoor with my belongings inside. As a fellow business owner this was as low as it gets. Also, left outside in the cold for 2 hours waiting for tow truck. Truck towed to Romeo Chevrolet and damages exceed $8,000 as the Glo Plug had been over torque by Joe's mechanics and they would have to remove the head to get to the cylinder. Joes response "Sue me!" So I am!!

Just STOP and bring your vehicle here! My Honda CRV was quoted at $55k+ for work and the 2nd…read moreopinion at Meineke was less than HALF that - AND staff were amazing in explaining every step. THEY are my mechanic now.

It's funny how a "free oil change" turns into a $1,500 service. Every time I've dropped my truck…read moreoff for a free oil change, something expensive was wrong with it. They talk to me like I'm a child too.

Best auto service in Dutchess County. These guys are super skilled, quick and good hearted. We…read morereally lucked out dealing with these guys. This is the place to go.

These guys are great Excellent work…read moreExcellent prices I'm always looking for the Best mechanic and the Best prices, This is the place

Once again, Stage One came through. It was only a simple inspection this time but it done quickly…read moreand I was on my way. Thank you.

Bob is now my trusted mechanic-I was referred to him while in an automotive parts store-auto guys…read moreknow who does great work! I have a 1990 GMC Sierra pick-up and Bob and his crew did a terrific job fixing and updating my truck so I would feel safe driving it. Bob tells you exactly what needs to get done, his team is efficient and overall he is the best mechanic I have ever worked with.

I'm now noticing that the reviews for this shop are for the previous owner. Don't make the mistake…read moreI made! Was shouted at over the phone when I called to ask for an update on the car I had dropped off. Was told he wouldn't work on it and to have it towed away to another shop citing that there were "too many cars in line" "people are always calling and interrupting me while I'm working". When picking up the car I tried to explain that I was only calling because of the timeline they gave me and the owner shouted at me threatened to fight me in the office?! Honestly, it seemed like he was having a nervous breakdown, so yeah, wouldn't recommend. Pretty insane way to treat customers.

If I could give zero stars, I would. This was, without question, one of the worst car-buying…read moreexperiences imaginable. Before making an eight-hour trip each way, I specifically asked them to tell me about every imperfection because I did not want to be out there and be surprised by anything because it so far. I was told by Steven that the car was in "perfect condition." I was assured repeatedly that it was exactly as described. Based on those representations, I invested significant time and money, including travel expenses and a hotel stay, to come see the car. When I arrived, the reality was completely different. The vehicle was covered in dozens of small scratches and dents. On every single panel of the car. Even the roof! It looks like a tree fell on it probably where the large branches didn't hit it, but all the small ones did. Or it got run off the road into brush or the like. Calling it "perfect condition" was not just inaccurate--it was blatantly misleading. It was obvious that the car had substantial cosmetic damage that anyone could see immediately. Steven was unpleasant to work with. He was pushy, snobby, entitled and just plain rude sometimes. After getting T-boned by a car at 50mph into my drivers side door, my car was totaled. I was trying to figure out transportation to New York. He impatiently told me to "just drive it. It's not that far." 15 HOURS. He also told me I couldn't have an auto delivery service pick it up because "I had to sign for it in person." He also told me I could only come on days when he was there and gave me HIS schedule for me to work around?? He also went on about needing to schedule all appointments that "it was rude to just show up to a used car dealership." Ummmm I'd been car shopping at a dozen prior and they were thrilled when a customer pulled in - even without an appointment. He informed he "He didn't know where I went to, but he's a professional." And that's just the highlight reel of correspondence. After leaving without the car, to make matters worse, when I requested the return of my deposit, the dealership was unresponsive and difficult to deal with. Communication became sparse, and obtaining a refund was far more complicated than it should have been. This experience was frustrating, costly, and incredibly disappointing. I would strongly caution anyone considering doing business here. If you value honesty, transparency, and basic customer service, look elsewhere.

Great service staff. Service center is top notch. Coffee snacks and loaner vehicles available. An…read moreasset to Subaru. This is how a service center should be run. Kudos to owner and management. Sales people very nice but a limited amount of cars to look at as sales office and building very small.

Went in for something simple, new tires nothing more. So from the point of my vehicle being jacked…read moreup to the time the air gun touched the first lug nut, took them 12 minutes. Not going to be winning any speed drills with those times. Another 12 minutes & the first tire is done. & 13 minutes for the second. Then from the time the lugs were tightened to the time that it was off the lift, was another 15 minutes. Everything was followed by a 12 minute test drive down the road & back, before i was on my way. But not without an attempt at telling me that my 6 month old tires look like they're in need of replacement soon. So, not a busy day & 64 minutes to change out 2 tires. I was in no rush, so i was not concerned.

DO NOT GO HERE! I went in for an oil change last year. They did not properly torque my oil filter…read moreand oil spilled all over my engine. It was found 11 months later when I brought my car into the dealership for my next oil change (which was significantly cheaper than what Monro charged me!) I contacted customer service to get a refund but they refused. I have filed a complaint with the Better Business Bureau.

I purchased a used car from Ashley at Romeo Chevrolet ...John was my finance guy. Let's just say I…read morehad less than stellar credit and they were able to navigate me through and secure a loan. But what really impressed me was today...I had a potentially serious issue with the car and I was accommodated from the get go. Ashley was on it to make sure I was taken care of and the service department really came through. Thanks to Matt, the very knowledgeable tech (whose name I forget ...sorry!). Great crew of folks!

Good morning! I am writing on behalf of my daughter, because she is too nice to do this herself. In…read moreMarch, Savannah purchased a 2017 Jeep Trailhawk from Romeo Chevy (I co-signed on the loan) for the way overestimated price of $22,000. In July, she began having problems with the shifter know, and was literally locked out of being able to drive the vehicle on several occasions. On Monday of this week, my daughter had to have the $22,000 vehicle towed from the parking lot of her job after working a 12 hour shift First, Romeo told her that they did not have to proper equipment to diagnose the issue. Upon sending the Jeep over to a dealership that is specific to that brand, they diagnosed it with having "electrical issues". So almost a week later, Romeo still has not offered Savannah a rental vehicle or a resolution to this issue! Zero stars!!!!​​

Excellent work and they don't try to rip you off. Best prices on trailers in the area and they have…read moremechanics who know what they're doing. They sell quality parts and accessories not cheap junk like you find online.

Went in with my husband on a Friday. Set it up with Joby for them to order and install truck…read moreairbags and spray the bed liner. They told us to drop it off for two days the following week. Scheduled for Thurs-Fri. We paid them a $500 deposit at that time to order the airbags. Before drop off already getting phone calls to go over again what was needed to be sprayed even though the sales man and another employee who does the spraying came out to the truck on day one and we went over everything. We drop the truck off Wednesday night. Thursday got a call from the service manager asking me again what I wanted sprayed and also that my truck was not scheduled to be there and that they were "accommodating me the best they could". They told me on Thursday that they didn't have the airbags and they thought they might come in Friday. Bottom line about this, in my opinion, they never ordered the airbags on day one like they said. Personal opinion here as well the staff dead not sympathetic to the issues and offered no assistance in resolving this, in any way. They spoke to me like my time meant nothing, like i didn't drive over an hour out of my way for this. And that now I am going elsewhere for the airbags. After all of this the following day I called a local competitor who was very sympathetic and apologized that I had to go through that. They told me that they would be "more than happy to pick up where HTT left off". That they could have the airbags guaranteed within two days just like HTT had said. That's why I'm sure they did not order the airbags on the Friday I came in. A competitor can get it in two days but HTT it's over a week? Doesn't add up. Also... a bit sloppy on the bed liner. I had to explain several times what I needed done. Step surfaces and interior bed. See photos. Over spray, touch up brush work that doesn't look good, paint where it shouldn't be. Over scuffed my diamond aluminum plate. I told the sales man Joby that i had an 11ft body but because of the thru box it was only an 8ft bed, but when he quoted me I was still quoted for an 11ft bed plus extra gallons to spray the bumper. And when I brought this up at the payment time they ended up billing me for an 11ft bed no extra gallons. I assume this was the more expensive rate vs 8ft bed with a couple gallons. HTT lacks any empathy for customers time, money, and even getting repeat business because I for one am never coming back nor anyone else from my company. -judging by the other reviews I've read on this and other sites seems like the company/owner does not care at all in the moment but is ready to comment and try to save face in reviews after the customer is long gone. Do not be fooled.