My car had a dead battery and wouldn't start. I had to boost it and drive to auto zone in downtown…read moreSevierville. The people were very helpful and removed the old one and replaced it with a new one. It was priced a little higher but was the best one they had. That meant a better warranty so I don't mind. He did a good job replacing it and I'm very pleased.

I stopped by on a Sunday (10/8/23)evening traveling home, my oil cap was stuck and I needed to add…read moremore before hitting the steep roads. I dropped in to purchase anything that might help but a staff member offered to come out and help me. I actually had supplies with me, but even being a non-paying customer, I was given assistance! Thank you! I hope the gentleman that helped me understands how that simple gesture was so impactful.

In town for a family thing but had to come here because the battery in our car died…read more We tried O'Reily first but they were not helpful and kinda dismissive which was frustrating. They told us we would have to go to a mechanic. Auto Zone was next door so we hopped over and Holy Moly. I wish they had a tip jar because i would put my casino money in there. Drew helped us get everything we needed to replace the battery in the parking lot. please give drew a promotion or a raise or a kiss.

We had a headlight out and the employee came out and helped us instal it in the rain. Super…read moreimpressed and appreciate their help!

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Dave saved the day. We were on vacation and our battery died. We were in and out very quickly.read more

I pulled in after noticing my brakes felt funny. Melody came out and immediately noticed the…read moreproblem (they were visibly stuck). I called a remote mechanic who promised he'd be there in an hour - FOUR HOURS LATER, he called to say he couldn't make it. During that time - even though I wasn't a customer - Tony, Mike, and Jade could NOT have been nicer to me (Melody had gone home!). I eventually had to get my car towed, but I am so grateful for their kindness during a very stressful.time. The next time I need anything auto-related, THIS is where I'm going!!

Can't say enough about the service we received from Ethan at this location. We had been searching…read morefor a particular antifreeze for three days and even though they didn't have it stock, Ethan arranged for it to be delivered from their local warehouse on the same day. That's great customer service and much appreciated from us! I highly recommend this business.

Driving I-40 on a Friday afternoon and noticed coolant gage issue. Found Advance Auto on the…read morenearest exit (Kodak) and they did diagnostic and found thermostat needed replacing. They sent us over to Jim's with thermostat in hand and at 4:30 they said give us a few minutes and we will work you in. They fixed us right up and we are back on the road an hour later! Thanks so much for taking care of us! We are so thankful! Chris & Sue Banning, White House TN.

I am a resident of Kodak and needed work done on my 2006 F-150. Was having torque converter shudder…read moreand needed it replaced. I frequent the convenience center in Kodak and couldn't help but notice a huge sign advertising Jim's Automotive. I called Jim and he stated that he did that type of work (I've always supported local small business) so I booked the job with him. Now please understand that I am ASE CERTIFIED Technician with 40yrs experience. I booked this job with Jim as I am new to the area and do not have a lift available to me to do this job. The work was done on 5-1-26 On 5-26-26 my truck suddenly began to shake at high speeds and shudder at low speeds. This is text book tell tail sign of a torque converter pump fins falling apart. Upon speaking with (what I would imagine) be Jim's service writer it was confirmed to me that they used a remanufactured torque converter. These used parts have a 30% failure rate. From 2017 thru 2022 I was the Mgr of A Oreilly Auto Parts store 5227 in Miami Florida and never recommended any reman part to a professional shop due to their failure rate, this being a starter, alternator, a/c compressor and least off all a torque converter. The difference in price is minimal but the quality is monumental. Shame on me for not seeing any ASE signage and not following what I preach. Only allow fellow ASE Certified technicians work on my vehicles. Jim gave me a total BS story that what I was feeling was a misfire from the motor. He stated the the torque converter showed no sign of failure and would not be honoring the warranty. This is typical shade tree mechanic excuse. Do not recommend this place for any type of serious work. If you need any type of serious work done on your vehicle go to Ricks in downtown Sevierville.

Will never buy anything from advance stores again. Was sold the wrong product. Called the store an…read morespoke to manager. Told him I'm on my way back to store. I know the store closes at 9. Told them please wait was on my way at 8.50 pm. Got to there front door at 9.04. ,manager refused to open door knowing I was coming. An refused to make it right. With employees mopping the floors.there was no reason the manager shouldn't have dealt with me. Where I work we have waited as much as 30 minutes on customers after closing to help them. It's the right thing to do. The so called manager of this store should be replaced with someone who cares about people. This happened at forks of the river store #03640 IN Sevierville, Tennessee. On 7/26/18

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Traveling through area when my "ABS" light came on (2007 Dodge 3500). We stopped at this dealer and…read morethey checked out my problem right away at no cost. Advised that issue was something that my dealer back home could take care and also gave me a printout of problem. Don't know of any Dealer that would do that. Outstanding folks at this Dealership!!

I am new to motorcycle riding and needed a helmet. Samantha took her time explaining the pros and…read morecons of each brand and fit. She answered all my questions and was incredibly helpful. After trying on a bunch, I walked away with a great helmet and riding gloves. I highly recommend working with Samantha!

We dropped our boat off for service as our check engine light was on. We were told it would take…read more2-3 weeks to have it back. At the end of the 3 weeks, we were told another 4-6 weeks. The boat had not been assessed nor had any parts been ordered at that time. In addition, we were told that if we had purchased from them, they would have moved us to the front of the line, however, since we did not, it would be looked at last. Unfortunately , the business we purchased from, stopped being a sea doo dealer and was not able to service our boat. I would not recommend their service and our next boat purchase will not be here.

Everything I needed found in one place, folks were extremely knowledgeable and great people.read more

They Had a Very Rare Acura I Needed Parts From. They Were Very Accommodating and Let Me Take My…read moreTime and Acquire The Parts I Needed. I Was A Bit Concerned About Negotiating The Prices at The End But They Were Absolutely More Than Fair With Me. I Will Be Back For Certain.