I was visiting from out of town when my car broke down, and I honestly didn't know what I was going to do. I called around a few places, but this shop was the only one willing to work me in on short notice. They were super friendly and understanding from the start. They diagnosed the problem quickly, kept me updated on what was going on, and had the parts ordered and installed by the next day. The whole experience was way less stressful than I expected, and the price was more than fair--especially considering I was in a tough spot. Everyone there was professional but also really kind and down-to-earth. They got me back on the road so that we could go home, and I'm so thankful for their help. If I lived in the area, this would definitely be my go-to garage! K.Webb SouthCarolina read more

The lobby/waiting area is very nice and the staff are all very friendly but they are a bit overpriced, especially compared to some of the other auto shops around town. read more

ABSOLUTELY OUTSTANDING!! Smokey's Garage is hands-down one of the BEST auto shop I've ever had the pleasure of working with -- and I do not say that lightly. We were in the area on vacation when our Jeep JK happened to blow out an axel shaft seal. Being 800 miles from home and without the tools needed for me to fix it we started our search for a garage that could help. The team at Smokey's were absolutely wonderful. We dropped it off on Monday and they told us they should be able to get to it sometime on Tuesday. We were shocked when they called us Monday afternoon and said they had not only got it in ahead of schedule but they had already completed the work! The team is incredibly professional, honest, and skilled, and they go above and beyond. It's clear that Smokey's takes pride in what they do. If you're anywhere near Sevierville TN (locals or visitors alike), don't even think twice -- Smokey's Garage is the place to go. Five stars doesn't seem like enough. I'd give them ten if I could! read more

I went in for a starter, they said it was fixed.. sent us on our way with kids 600 miles.. car seemed loud but i had to get home, took it to our dealer at home at found that our part was not installed correctly, bolts broken, they broke our exhaust clamps, and overall not installed right.. costing me another 400$, reached out to get a refund, got the runaround from the shop. This place is a grade "F" Turd for service all around. Thanks for NOTHING ! read more

We were visiting the area and had some issues with our truck. My husband is the fix it on your own type but we eventually decided to take it to Smokey's to be fixed and I'm glad we did! It ended up being more work than we thought but the team at Smokey's was wonderful and were able to get it fixed in a few hours for a reasonable price. Everyone was super friendly and they have a nice waiting room. The woman at the counter even offered to drive my husband back to the cabin after estimating it would take 2-3 hours to fix so he didn't have to sit there the whole time. If you need something taken care of on your vehicle in the area I would highly recommend Smokey's. read more

One of the best customer service places I have ever been. We called in the morning and they worked us in and got our truck fixed and back on the road by that night. Not only did they help us find a towing business that took AAA, but they took it upon themselves to go and get the part from the store when the wrong part was delivered. Super nice people to the front desk person, Steven, the manager Shane and the mechanic. I would highly recommend this place. Mindy and Charles read more

Paid them to inspect front brakes they inspected rear brakes and lost my wheel key no refund

My Tahoe's temp sensor went out we are from Minnesota so not ideal to have car issues on vacation. Smokey's immediately got us in, diagnosed the issue, and fox Ed the problem within a few hours. They were a life and vacation savior. Plus they are honest and reasonably priced. Highly highly recommend this shop!! read more

Our alternator went out in our car while we were on vacation. This place took great care of us. We got a quote on Tuesday and they stated they would have it fixed sometime on Thursday. They keep us informed and didn't do anything until they looked at the car and got our approval to move forward. They ordered the parts and had the vehicle fixed a day early. They were very kind. read more

Best auto shop in TN and best shop on the East Coast for off-road trucks! Highly recommend, fantastic staff and clean restrooms!

So, coming from a mechanic family and never taking anything to anyone to fix, it's real hard to breakdown and go to a garage. Lots of garages out there are ripoffs and charge outrageous prices. With that being said, Smokey's is an AWESOME place to go and get your car repaired. Everything from the scheduling online, to the initial walk in, lobby/waiting area atmosphere, repair diagnosis, and most of all the price was just fantastic. I took our Jeep Grand Cherokee in for an A/C not working after trying to fix it myself. With no luck and could not find a leak, I was thinking it was gonna cost me $1,000s of dollars. So with out having machines to do any further testing and stumped with what was wrong, I decided to take it here after hearing this place was own by people who wanted to help out the locals and be affordable. My appointment was at 3, I got there 20 minutes early and they took it right back. Within 10 minutes, she came out and said "Hey, I want to show you something". We had a black scuff mark on the door maybe from a key or something. She had buffed it out for us in that first 10 minutes. That by itself had me sold on this place. 20 minutes in, I got a diagnosis on what was wrong. It was just the low pressure port Schrader valve that was leaking. Knowing what the part cost, and how much it would cost me to rent or find a vacuum and recycler, I expected that it may cost a lot. She came back with an amazing price to repair it and I jumped all over that. Another 15 minutes and I was out the door. Great people and super friendly. I would recommend this place to anyone in the area and even a 45 mile radius to come out here and get your repairs done. There is still many things that I take care of myself, but anything I need done due to tools or machines, I will definitely be going back here. read more

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We were on our way to Gatlinburg Tn all the way from Chicago, when our truck started making this clicking noise in Kentucky. We drive is to Tn hoping for the best, while there no one would take a look at my car because they were to busy or it was a weekend. Smokey's Garage was quick to respond and able to squeeze me in. He was fast to take my truck to the back and find the problem. Repair was quick as well m. Both Shane and skyler were awesome. Thank you again for helping me continue our family vacation! read more

My full size 2004 Chevy Express Van overheated upon arriving in Pigeon Forge on Monday 6-14-21. It would overheat while idling in traffic but cooled slightly when moving. Smokey's Auto Repair was recommend by another local garage. What amazingly friendly, knowledgeable and helpful people. They squeezed me in to their busy schedule and determined that the radiator fan clutch was defective. It was fixed to my complete satisfaction and I was back on the road in about 2 hours. Great people and a great experience! read more

Overpriced, and they want you to come back since several other issues were not diagnosed. Same work could be done to install other parts needed but they did not mention that. I took my "diagnosis " and left. Friendly, tho, nice waiting area. They'll definitely take your money with a smile. read more