1. Firestone Complete Auto Care

1. Firestone Complete Auto Care

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Los Angeles, CA

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Firestone Complete Auto Care

3.3 (351 reviews)
Closed 7:00 am - 6:00 pm

Services - Firestone Complete Auto Care

Tire Pressure Monitoring System repair

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Oil Change was obviously Not Completed, so I knew that no service at all was done on my car.
Denny H.

DO NOT COME HERE! COMPLETELY WASTED MY ENTIRE DAY!!! I drive a fleet / company vehicle so I understand that there are additional authorizations that need to take place. Called in advance to see if there are reservations that can be made and they said yes, so I booked a 9 AM appointment to allow for plenty of time for all of the maintenance and service to be completed. I made sure that they knew it was a fleet vehicle, and all of the services that I needed to have done, and she even saw the other fleet vehicles in the system that I had brought in in the past When I arrived, the man said there was no reservation in the system. And when I questioned it, he said that he would still take the car in, but even having a reservation doesn't do anything to make the service faster, it just lets them know approximately how many cars to take in or not for the day. I let him know the services that I needed and I was originally going to wait in the shop for my car to be completed, but I was told it may take a while because they need authorization, which is something I hoped they would have done ahead of time when I called to schedule the appointment, so I walked back to my apartment and left my car there for them to work on. I was told that all they need was my VIN and they know how to contact Element Fleet services when I asked if they needed the card. Told him that I had another appointment at 1 PM and he said he would do his best. Made sure he had my phone number. I had not heard from them by noon so I canceled my 1 o'clock appointment elsewhere, knowing that I had the deadline of March 5 to get this done for the company. So I wanted to make sure it was completed. Even pulled up my email from Fleet services. I know that they close at six so I called shortly after five to check on the status and was put on hold for 15 minutes before I simply hung up and took the 15 minute walk over there to pick up my car. Turns out there was absolutely nothing done to my car at all. Car had not moved. Not even the oil change, brake inspection, safety inspection, and tire rotation. The check engine light was on so they were going to perform the diagnostics on that, but I made sure that he knew the oil change and inspections were priority and to get that done first regardless of the check engine light diagnostics. ABSOLUTELY NOTHING WAS DONE!! The tablet was supposed to have certain things marked off as to what was done, but nothing was marked off at all. She also mentioned that there was something in the system about 11 AM so at the very least that probably indicated when the items were authorized by the fleet services to get the services done even though I dropped my car off at the original reservation time of 9 AM! Fridays are the only days that I can get my car serviced as that is my work from home day and I'm usually out driving to see clients every single day during the week otherwise. She asked if I wanted to leave my car overnight. It's my Friday night and beginning of the weekend! I need my car! Hoping that they did some work but just didn't mark it off in the system, I took the keys and checked all the gauges in the car and nothing was done. The oil was still at 13% remaining, the tire pressure was all the same as before. Apparently the technician that was working on my car left at 3 PM today. ABSOLUTELY NOTHING WAS DONE AND THEY HAD THE CAR FOR THE ENTIRE DAY FROM 9 AM UNTIL 6 PM, AND I EVEN HAD TO CANCEL MY OTHER APPOINTMENTS FOR NOTHING!!! COMPLETELY WASTED MY ENTIRE DAY!!! I even called ahead to make sure that I had my bases covered! The gal that I talk to, when I picked up, the car was nice, so it may not have been a reflection of her service, unless of course she was the one that did not put my original reservation in the system when I called. I don't like to give negative reviews unless it is absolutely deserved as I understand this takes may happen, etc., but this was nine hours of mistake! COMPLETELY UNPROFESSIONAL AND A COMPLETE UTTER WASTE OF MY TIME!!! DO NOT BRING YOUR CAR HERE!!!

Entrance
William M.

I'm one of those entertainment industry folks who's turned to Uber to help make ends meet during this (what else can we call it?) depression in our industry here in California. I have two experiences to report, one with this business and one with American Tire Depot on Jefferson near the 405. I experienced a rapid pressure loss of the passenger-side rear tire the other day during an airport run. I had my car (a 2025 Audi Q4 e-tron) towed to American Tire Depot on Jefferson. They were polite, professional, did an excellent job, and what did they charge me for the patch of my tire? $0.00. It's what they do to make an impression and to initiate and/or maintain customer loyalty. When the exact same thing occurred again (apparently my car picked up two nails at a construction site last week) yesterday, I decided to go to this Firestone. Natalie was polite and professional. The repair technician Jesus, on the other hand, wouldn't acknowledge or respond to me when I asked questions. Natalie informed me that he's on the spectrum, so of course he gets a total pass from me. He did a fine job. Firestone however does not embrace the kind of policy that American Tire Depot does, this despite having done my $50 Uber inspection with them last month. The cost of this tire patch? $30.91. If you have no other option (if you can't make it down to American Tire Depot on Jefferson and the 405), this Firestone is a fairly good alternative.

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3 months ago

Lleve el carro a un alineamiento porque tengo garantía de por vida gratis, y un cambio de aceite. Todo muy bien han mejorado su servicio !

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8 months ago

Terrible service specially with the lady who works in front she constantly lies about the time of appointment and delivery.

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7 months ago

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1 year ago

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10 months ago

I came for a 4 wheel alignment and Mayra was very helpful, can't do the alignment since a problem with the car but she was very nice

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1 year ago

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Page 1 of 9

Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

Kenneth stayed well after closing time to ensure I was able to still pick up my car!

Mentioned in 19 reviews

Read more highlights

Cook's Tire & Service

Cook's Tire & Service

4.8
(247 reviews)

I kicked off a New Year's resolution project to get my 2002 Nissan Pathfinder LE in great shape so…read moreI could pass it down to my son's family. After researching shops in West LA (reviews, convenience, and reputation), I chose Cook's Tires & Service and I'm really glad I did. They handled major work including the 90K service, gasket replacements, new tires, and a starter (plus other items along the way). Enrique and the crew were excellent: honest, straightforward, and easy to work with. Pricing was more than fair, and the service quality was solid from start to finish. Highly recommend Cook's Tires & Service if you want a shop you can actually trust.

Went to the BMW dealership and they said I needed front brakes replaced and also had a nail in the…read moretired and the tire needed to be replaced. 1. The Good - Cook said the nail didn't fully puncture the tire and it didn't need to be replaced. So I appreciate the honesty for this part. 2. The Bad - Replacement of the front brakes. After a few months the brakes were still squeaking and I called to mention this and they said to drive the car longer and it will stop. A year later and they still squeak. I took the car to a mechanic for in inspection and was told that Cook used Oreilly brakes and did not use OEM BWM brakes. Cook did not offer it as an option. It is a 2022 BMW and the brakes the used are unsatisfactory. Had I known they would not use original parts or offer it, I would have had this service done elsewhere. I should have went to a BMW specialized mechanic.

West Coast Tire & Service

West Coast Tire & Service

4.7
(1.3k reviews)

This was an outstanding company to do business with because of its Service Advisor, Greg Darr. Greg…read moreresponded immediately to my Yelp inquiry for 2 tire sensors & new tire lug nuts for my 2016 Malibu. His price for the tire sensors was the same cost as the Costco Tire Center, which unfortunately didn't carry tire sensors for a Malibu, & originally recommended 20 new lug nuts. Greg had his mechanic install the new lug nuts that I already had, at no additional cost. The facility has limited areas to wait, but there is a nearby coffee shop within a short walking distance. Greg was personable, smart, a great listener, efficient, professional, & made recommendations to save me money on future car repairs. Greg has earned my trust. West Coast Tires does all types of car work (example: oil changes, etc.), except for body work. I am grateful for Greg's honesty, & will return.

Huge recommendation for car service: West Coast Tire and Service. I just brought my 2007 Prius in…read more They've been caring for it for many years. It still runs like a dream West Coast is honest, economical, trustworthy, friendly and actually cares. I just learned that dealers put locks on new cars so only dealers can service them. Oh no! I've been burned in the past by dealer services. We need choices. If you bring your car to West Coast they will give you prompt quality service that respects your wallet. West Coast Tire and Service 2239 Pontius Ave. L.A. 90064 (310) 477-7057

Valvoline Instant Oil Change

Valvoline Instant Oil Change

4.2
(385 reviews)

I hate getting my oil changed mostly because I went to a competitor JL (which was closer to my…read morehome) and every time there just seemed to be something that costs more or some problem and the last time I went, they didn't screw something in and I had to turn around after I left because I could hear the bolt swirling around! Never again. Switching to this Valvoline was the BEST CHOICE. 6 reasons (sorry for the long review): 1. This one has a GROUPON. It is extremely affordable and the guys don't give you any shade for showing up with the groupon. Indeed, my rep DANIEL (thank you emoji) even helped me get on the wifi because it wasn't downloading. He showed me how to redeem it. Regarding the groupon. Be aware of what oil you need and be careful about which Valvoline's accept the groupon. The Synthetic is not much more than the standard on groupon (and synthetic oil is actually much more than standard in general). Daniel helped me understand and I confirmed it with my mechanic brother who lives in another state and he said Daniel was telling me truth. 2. I had literally duct taped a part of my undercarriage because it was dragging (thanks mechanic brother who told me what it was) so I was convinced that during the oil change the reps would tell me "oh you have to pay more for us to get past your do-it-yourself issue." Instead, I told them about it and they were like "no problem" and worked around it! They even explained to me what the loose panel was and were like, "it's working, no salt or snow in CA, no off-roading for you." Again, brother on text said, "Daniel doing right by you" 3. The did try to up-sell me but in the most procedural and respectful way. They are required to offer other services but they roll through it and give you no judgment when you decline. 4. I actually tried to give Daniel and his manager Jose a tip and they REFUSED it. Then I tried to offer to buy them a coffee and again refused me. They said that it was a pleasure to help me. WHAT??? Seriously wow. 5. This Valvoline shows you everything. They show you the oil they are using, they show you your dipstick after it's filled, they explain the filter and what they did, and the price is transparent and right in front of your face on the computer. Further there is a camera on the bay that proves what they have done and thus, there is a degree of protection on both ends. 6. DANIEL and supervisor JOSE were the most respectful, kind, patient, and explanatory people I have ever met. I felt very comfortable and felt the entire process was FAIR and within my price range. THEY ARE THE BEST. Ask for them. Thank you to both. My first time there and I have already told 3 people about this location. I will never go anywhere else.

DO NOT GO TO THIS VALVOLINE! I WENT IN FOR A $190 OIL CHANGE PLUS AIR FILTER AND THEY CAUSED $800…read moreWORTH OF DAMAGE! First, $190 for an oil change plus air filter is pretty high. Then, while they were opening my air filter housing to replace the air filter, they busted it.( check the pictures. ). Then at the very same time they yanked on the air manifold hose that's connected to it so hard that it ripped open! At first, they lied right to my face and said that they did not do it and that they never even opened my air filter housing even though I paid them to change the air filter. So I called corporate in front of the manager at the Valvoline and told them that I had paid for an oil change and an air filter change, and this manager just told me that they never even opened up my air filter housing to change it but they took my money anyway. Once I had corporate on the phone, the manager at Valvoline admitted that they had damaged both components of the air filter-housing, and the hose. Corporate said all that they could do is refund the $50 for the air filter and then offered me two free oil changes. But I'm still left with having to repair the $800 worth of damage that they caused. I'll never go to another Valvoline again.EVER!!!! - TAKE YOUR BUSINESS ELSEWHERE! LIARS/ THIEVES/ POOR MECHANICS/ TERRIBLE CORPORATE STRUCTURE. IF I COULD GIVE VALVOLINE ZERO STARS I WOULD.

Valvoline Instant Oil Change

Valvoline Instant Oil Change

4.3
(293 reviews)

I found myself in quick need of an oil change and went to this location. I can't tell you how…read moreimpressed I was with their customer service, efficiency, and teamwork. As soon as I drove up, they were already directing me into the service area. They had one person getting my information on a computer that was located right outside of my driver seat window, another person underneath my car starting the service right away, another person at the hood. They worked in harmony with each other, answered all of my questions, changed my oil change, and all while I was in the comfort of my car. While they recommended a few other services, they weren't pushy about it which I really appreciated. These are hard-working people and a service that is top-notch. Highly recommend. Five star stars all the way! *****

I had a great experience at this Valvoline location in Santa Monica. I brought in my 2019 Chrysler…read morePacifica Hybrid for an oil change, and the team went above and beyond. They also noticed that my car was due for a tire rotation, which I really appreciated--it saved me from having to make another trip later. The whole team was quick, friendly, and efficient. Montaj was my main point of contact, and he was especially helpful--super friendly, informative, and made sure I understood everything being done. Yan, the assistant manager, also checked in to make sure all my questions were answered and that everything was handled properly. Overall, excellent service from start to finish. Everything was done well, and I left feeling confident my car was in great shape. I'll definitely be coming back!

Firestone Complete Auto Care - tires - Updated July 2026

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