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    Advance Auto Parts

    3.0 (3 reviews)
    Closed 7:30 am - 9:00 pm

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    2 years ago

    Slow service. Not enough clerks. Waited some 60 minutes for service on my vehicle to replace wiper blades.

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    10 years ago

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    5 years ago

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    AutoZone

    AutoZone

    2.8
    (22 reviews)

    Thank you for changing my battery, when Advance Auto Parts nearby refused to do so. There was a…read moreline of about 10 people in front of me, the store was closing in less than 20 minutes, and yet despite that, they took care of checking my battery (to confirm it wasn't the alternator) and switched it out for a new one. Everyone else in line that needed battery replacements was also assisted, even though by the time the gentleman finished with me and a few other people, it was 9:00, their closing time. Great customer service. I hope the receipt for my battery purchase has the name of the gentleman who helped me, I want to call corporate and tell them that he is a lifesaver, because I would not have been able to get home otherwise. My battery died at a gas station and I got a brief jump start, but waiting in line at Auto Zone probably drained it again, and assuming I could have gotten home, I'd be stuck in my garage unable to get to work so yes, he saved me from all this trouble. Give the man a raise! He was stressed with tons of customers and yet still had a smile. Thanks again!

    I am extremely disappointed with the customer service I received from an AutoZone representative…read morenamed Bernaurde, also referred to by customers as "Mr. B." I was polite and patient throughout my visit, waiting in line for my turn. When I reached the front and requested assistance with an alternator, I was told to step aside while he proceeded to assist four or five customers who had been behind me. Despite continuing to wait patiently, I was repeatedly disregarded, resulting in an approximately 40-minute delay. Ultimately, I was informed that the part I needed was not in stock. What made the experience especially frustrating was Bernard's dismissive and unprofessional attitude. I did not show any disrespect toward him or call him out of his name, yet I felt I was not treated with the same courtesy I extended. At one point, he was whispering something in another language, and I believe he may not have realized that I am trilingual. I also want to note that I was made to feel as though my time and presence were not valued, while other customers were prioritized ahead of me without clear justification. While I understand that stores can be busy and items may sometimes be unavailable, my concern is the way I was treated and the lack of proper communication and fairness in service. I am requesting that AutoZone management review this incident, as customers should always be treated respectfully and served in a fair and orderly manner based on their place in line. He is a real piece of work.

    Advance Auto Parts - autopartssupplies - Updated August 2026

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