Joe in service highly knowledgeable and helpful. Really organized and friendly. Anthony in sales…read morebest I've seen yet. Down to earth and a big help in me purchasing my bike. The rest of the staff is also superb. Real clean establishment.

There sales manager Denny is and was very helpful through the whole process and worked with us…read morethrough everything with the salesman Dan? I think his name was. Either way Ertle ask for Denny tell him Nick sent ya!

Had our car for over three weeks and hadn't even looked at it.Was going to charge us 1300$ for the…read morerepair. Does not answer phone or call or text you back when your looking for update. Week 4 after going over there 6 times ( and he was never there) we had to push car out of the same spot we parked it in and jump it. We still did not get a call back when car was missing, finally got a hold of him to get our key back and he wasn't sure wich key was ours, texted us and said your key is in the bathroom outside (open to the public) we again drove over and our key was on the back of the toilet. Do not do business with this guy ,you can get the job done cheaper and more professionally with someone else

Lou is a very nice guy he went out of his way to help me on a moments notice checking out my…read moremotorhome and work truck.

David is very unprofessional !!!!…read more I am extremely disappointed with my experience at Firestone. About a month ago, I brought my vehicle in for an oil change and because my windshield washer fluid was not working properly. It's a new car still under warranty with a 100 deductible. David recommended not to use my warranty since it was something minor....I was charged $53 to reattach the hoses. Within weeks, the exact same problem returned. When I came back to address the issue, I spoke with David, who stated he was the manager. I was then told I would need to pay an additional $287 just for them to inspect the washer fluid pump -- and they admitted they were not even sure if that was the actual problem. As a customer, it is frustrating to already have paid for a repair that clearly did not resolve the issue, only to be told to continue paying more money without any guarantee of a solution. What made the experience even worse was the lack of professionalism and transparency. When I asked to speak with another manager, I noticed a business card for someone named Deanna. She then told me "everyone in the store is managers," which honestly felt dismissive and unprofessional. I understand repairs can sometimes require additional diagnostics, but customers deserve honesty, accountability, and respect -- especially when returning with the exact same unresolved issue shortly after service. I hope corporate reviews how this situation was handled. Crystal Howard

Firestone killed my car…read more Having a coolant issue, I took my car to local Firestone (Lancaster) to have them look it over. They replaced two hoses, a top and bottom radiator. when they gave me the car back. Something wasn't quite right about it. Thermostat wasn't acting right after hours of driving working in Wilkes-Barry PA stopped in to their local Firestone to ask if they could recheck the coolant system. Informing them that it was previously worked on just days before. They said it was more likely a water pump when they investigated found. It was just clogged putting the car back together sending me on the road less than 200 miles later the lower radiator hose blew off and left me on the side of the road with no coolant when I called Firestone ask what happened. They told me to have it towed in and they would take care of the tow bill as well as repairing the vehicle as a warranty. After this conversation I got in communications with Michae De fazio after informing him of my concern of the quality that shop and the fact that David Witkins told something along the lines he couldn't handle the problem and I should take it to a dealership when pulling my car out of the shop David yells at Ken and his technician " don't call him till after seven if he's gonna call corporate, he can go fuck himself", said David the manager After Dave returned my car, not even reassembled let alone repaired. I got about 50 miles away when vapor was coming notice me out for under my hood when I stopped to check underneath the hood I saw the reservoir was empty. The cap was loose the mechanic clearly never finished the job when David pulled the car out of the shop I added coolant, went back on the road when my thermostat started giving me inaccurate readings again I stopped into Firestone in King of Prussia where I met Tim Lacy Do you need more comp managers like Tim less than an hour after I brought up my car he had already diagnosed it, and unfortunately, had to give me bad news that due to a lack of coolant in the car the head gasket was now blown, and the cost for repairs exceed the bluebook value of the car.

Very disappointed in a quote I got from the shop.... I bought the materials because they were on…read moreback order but I was able to find them...(lugnuts&stems for a tire) the quote was 350$-550$ and I was actually able to get the work done at a local garage for 80$... I used your services in the past but never will again... I called the manager and he was not very receptive to my concerns

ECM "programming" upsell factory. Brought my 2014 GMC…read moreTerrain in. Quoted ~$1,300 for ECM + install + programming after a $212 diagnostic (supposed to roll into the repair). I supplied a pre-programmed, VIN-matched ECM to keep it simple and cheap. They still tried to tack on a $200-$300 "programming" fee, claiming "your key won't work without it." Reality check: after they installed the ECM, the car started immediately with my original key. No special programming needed. When I asked for the standard GM SPS/TIS programming session log to prove anything was actually flashed, they wouldn't provide it. If programming was necessary or performed, producing that log takes 30 seconds. They couldn't--because the upsell wasn't real. Other gotchas: the diagnostic "credit" only applies if you buy their parts (not disclosed up front), and they hide behind "Global A requires SPS" as a blanket excuse to sell full reflash even when a VIN-matched module starts the car just fine. Post-install, they tried to keep the narrative going; I removed the vehicle to stop the billing creep. Bottom line: they tried to turn a $400-$600 ECM swap into $1,300 with invented "programming" and zero documentation. If you go here, demand itemized labor and the SPS session report before paying for any programming. If they can't show it, walk. I won't be back.

Had to get a rear window replaced on dodge Ram 2500 had a Saturday 8am appointment dropped it off…read morethe night before they were done with the install by 8:30am. The representative stated they came in early so it was done earlier than expected. Help me out with picking it up since wife had a previous priority out of town. Very appreciative for the early completion.

Walked into clean, spacious, empty waiting room at 8am, and Gomer Pyle is blasting so loud on the…read moreTV, it was derailing. Walked up to service counter and the man on phone didn't make eye contact with me. When he got off phone he asked me something but it was impossible to hear him behind the glass with Gomer Pyle and his sergeant blasting on the TV. I surmised he was asking my name. He queried his computer for a little while, and then asked for the keys. I asked if I could turn down the TV, he made a dismissive gesture with his hand, and said something but the TV was too loud to hear him. I turned the TV down with the remote lying by the TV. The waiting room has a fridge full of complimentary drinks like juice, water and some canned drinks. And there's coffee and candies too. Large, clean ADA accessible restroom. All business. No greeting or smiles. If you're on the phone and a client comes in looking at you while you're in the phone, make eye contact, give a quick smile, hold your finger up and mouth "just a moment". It takes 2 seconds and assures the client you are next. The service took just over an hour which was very reasonable in my opinion.