THe guys here are always helpful, although you have a to know A LITTLE about what the problem is…read morewith your vehicle. Last time in, last Tuesday, they helped me with a faulty seal on my fuel line and a taillight bulb. I forget the guy's name, but he was pretty knowledgeable and got me my parts and give me some other ideas on what to check on my truck. These guys aren't magicians, not sure why you'd expect them to fix your car too... Been coming here for several months now and will continue to stop by for my parts.

Great service today! Needed 6 volt battery for my antique auto. Omar took my call, very…read moreconscientious, checked to be sure in stock, asked for dimensions to be sure we had correct item, had it waiting for me when I arrived. Isaiah checked me out promptly. Maybe 12 minutes in store. Nice, knowledgeable, helpful guys. It's the district center so very well stocked. I'll be back!

Worst experience at a service center. Took the car here more than 4 times for the same…read moreemissions/error code. Paid nearly $1000 to get it fixed the FIRST time, and had to continue returning, only to be told they already fixed it. Now they tell us the issue is related to a recall. Dealership contacted and there is NO recall for this car that has anything to do with this emissions code. In addition, the manager/owner or whomever he is has a terrible attitude and is flat out disrespectful. Will be telling anyone any everyone to stay FAR away from this location and possibly PepBoys in general.

Would love to give 0 stars. Have been going here for about 2 years. Had many issues - tires not…read morerotated, some delay due to tech staffing, etc. Can reason with this as long as the service is a good job. Today I had a negative interaction with the manager and associate that would advise to find services elsewhere. If you choose this business, I suggest you block out your day as this is how long the service will take. As a reminder, double check the work because the techs and managers likely forgot something you paid for.

Terrible experience. After about 5 minutes on hold. Asked a question, before I could respond to his…read moreanswer, he hung up. Go anywhere else.

At first they answered their phone. When I finally decided to use them to junk two cars, I could…read morenot get a return call. I called and left messages three times.

I called in and they have really nasty attitude And they…read morerefused to help with any information

Went to buy an engine there price was decent the guy at the counter juan is a worldclass jerk…read moreattitude for no reason, the other guys seem fine avoid him at all costs

Had a defective part and they honored the return and made it easy and painless appreciate the…read moreworker going above an beyond I truly appreciate the customer service!

I waited until I got a response before posting this. This is in regards to a NAPA battery I…read morepurchased in 12- 2023. This battery lasted exactly 24 months and 9 days. NAPA batteries are not the quality they once were. This was a premium battery, it should have lasted a few more years. Beware purchasing NAPA brand batteries, had i read the comments I would have went elsewhere. NAPA responded to my complaint and said basically tough luck.

Eddie and the team went over and above to help me replace a car battery as I'm currently unable to…read moredue to surgery! Very friendly and helpful. We will be back!

I work in the customer service industry, so I understand customer zeal. Unfortunately, this…read morelocation doesn't the meaning of customer zeal. I went to purchase black latex gloves, as you can see in pic below, the are priced $24.99. When it's time to purchase the gloves, the employee stated the gloves are $34.99. I explained to him every glove in that section is priced at $24.99. He wouldn't honor the displayed price and would rather keep $10 versus keeping a customer. Unbelievable! Since COVID, based on their price, these particular gloves jumped $20. I will be taking my business to Advanced Auto.

What nice people! I…read morehad a bad battery and was away from home. The guy there gave me a discount on a new battery, and loaned me his tools for free while I swapped batteries. A bad experience was a bit better because of the nice people there.

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This location came highly recommended. I went here this morning to get some things for an upcoming…read moreroad trip. Sam assisted me. He was extremely knowledgeable and helpful and also installed windshield wipers. I was in and out. This was my first time visiting an Advance Auto Parts store. I will definitely be going back. I also think it's absolutely wonderful that they acknowledge veterans.

The September, 2025 staff at this Tuffy location on Aurora Road, Aurora, IL are very honest to deal…read morewith. I brought both our vehicles in today (I had an appointment in the morning & one in the afternoon) for some needed services on them & both Brian behind the counter & Gavin the mechanic were really professional the whole time I was there. I think you can catch anyone on a bad day, but neither one of these guys tried to talk me into any unneeded repairs & my wallet is always my main concern.