Derek our salesman was great! Explained everything very well! Great experience today!

Let me start off by saying - I LOVE MY YUKON XL. I searched for the vehicle I wanted and found it at Woody's. I am 2.5 hours away so I contacted the dealership and Tim (salesman) got ahold of me with more pictures for me. We pull in the next day and there's a nice sized dent behind the gas cap that wasn't disclosed in any pictures, there are small dents on part of the chrome window trim... None of this was presented to us before we made the trip. After we drove it, I asked about these things and he assured me that since it's still under warranty, everything would be taken care of. I've had the vechile 2 months now and it's been back to my local dealer 3 times due to warranty work that wasn't ever completed - the dents are still there because, of course, it's not covered. AND I've just been told it needs new breaks/rotors/pads... NOT HAPPY WITH THIS DEALERSHIP!!! read more

Terrible. My son and I went to go check out trucks. He was in the market for one. We asked the lot and not a single person came out. They just looked at us out the window. Mind you, nobody was outside looking as vehicles. And the customer parking lot only had us. We may not look like we have money to them, it may have been too hot for them to come out, or they just didn't want to deal with us. Whatever the case we ended up going to the best dealership! Chevrolet of Napeville! My son bought a truck! Imagine that... Not sure what your issue is, but that 2025 dealer of the year trophy made it to the wrong dealership. Drop it off at Chevrolet of Naperville. If you haven't figured it out, we won't return.... But I'm sure you don't mind... read more

Not having great luck with the Arcadia so far. I have a 20/20 Acadia just after the trans warranty, my torque converter went out which of course you don't change the torque converter without changing the trans, so that was nearly $4,200 or so. I had 100,000 miles on the car at the time. Now I am sitting here for possible hour and a half 2 hours because my check engine light went on for my 2024 Acadia elevation, I have 40,000 mi on the car at this time. I am willing to bet that there will be a problem that will be outside the engine warranty. And can only imagine what the price is going to be to fix it. So after waiting an hour and 15 minutes apparently there is a radiator hose leak and because I already would have to pay them $196 to have them check the car The radiator hose leak will be $350ish to fix. And because it is right outside the bumper to bumper warranty they're going to give me a little bit of a break at $250 ish. I guess I should be happy that that's the only problem, but again I only have 40,000 mi on the car. The things that are happening is the manufacturers issue but when you own a business it's your issue because you're selling that car. And these issues just add up and aggravate the buyer and that's the level I'm at with GMC Buick. I bought or leased six or seven cars with Woody, I think it's time to move on, sell that car before something else happens and try a new brand. I just want to reiterate the people are good here, unfortunately it's the business that nickels and dimes you with unwarranty items and the wait times are just very long. I could probably change this hose on my own but I'd still have to pay the $196 fee for them to plug in the check engine diagnostic so here I sit for possibly another hour and a half. Now the question below says how would you rate your experience, That's a broad question because my experience with the people is good but my experience with the manufacturer and dealer are not. I just got rid of a 2012 Ford escape with 330,000 mi on it, I think an alternator is the most I've ever spent on fixing that car. Just saying. Thank you for your assistance Kevin. I actually thought I was done with this Yelp until I went to pay, I used my GMC card that you get a percentage back unfortunately they have a 3% surcharge when using it. So you get a card to get cash back but when you use it to pay for stuff that you shouldn't be paying for you have a 3% surcharge on top of the billing. Unbelievable. I feel like I'm in a Seinfeld episode. Have a great day everybody. read more

Woody Buick GMC - 40,000 mi issues on $50,000 vehicle. - Car Dealers Near Me - Naperville, Illinois

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Bought a car last week for my son the salesman Tim was very helpful with everything with getting the warranties that my son would need and great coverage and great vehicle for my son's budget read more

Do not purchase vehicle and pay for the xzilon interior protection. It literally covers nothing. Brought a car in for service under this warranty and a week after having my vehicle in the shop the service department produced fine print and said they would not cover the accidental interior damage. Very disappointed as we are long time Woody customers. Purchased a couple of vehicles from here. Will not be back. read more

Another wonderful experience with Phil Parker!! Got our new 2024 AWD GMC Terrain SLT today. Our family has been using Phil and Woody Buick GMC for about 50 years. It use to be Village Pontiac GMC but we have always used Phil. We've been treated extremely well and been taken care of impeccably. Another great experience! Thanks you so much!! read more

Woody Buick GMC - Yay!! Got our new AWD 2024 GMC Terrain from Phil Parker - Car Dealers Near Me - Naperville, Illinois

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Gene Babb helped me trade in my old car and buy a pre-owned Buick Encore! He provided excellent service and helped me complete all the necessary steps efficiently and with care. I would definitely work with Gene again! read more

They sold me a lemon car and wouldn't let me return it because it was a used car. Ended up buying a new Buick envision but with an extra 5k rolled over since I technically had to trade in the car I initially bought from them, 2 weeks prior. They claimed it's not their fault because they didn't know the car was a lemon but still sold it to me like there was nothing wrong with it. This situation was bullshit read more

I had the absolute pleasure of working with David at the dealership, and I can honestly say it was one of the best car-buying experiences I've ever had. From the very beginning, David's compassion for what he does really stood out. He wasn't just trying to sell me a car--he genuinely cared about helping me find the right fit for my needs. Looking to purchase a vehicle ask for David. read more

Woody is a great dealership! They have a big selection of vehicles when others seem like slim pickings. My salesman Dave Dickey was also extremely helpful & really knows his stuff - I'd recommend him in a heartbeat! From purchasing to maintenance, this Woody location is easy to work with & everyone is friendly. read more

Thank you Kylie for helping in fixing some of the warranty issues with the 2019 Buick Regal GS (red) Feb 21, 2025. The Service department always comes through. You're the best / thank you, Jose read more

My review is for the service dept. I brought in my 2018 Yukon for a free oil change. They did great, I came and got my next one. Then I was told 1 tire sensor was bad and I had a leaky coolant line to fix for $900. I brought it back for that work a couple weeks later and now suddenly all 4 tire sensors and another coolant line were bad for another $2300. I got all that work done. A few days later, I started having fan cooling issues. Brought it back. They said it was unrelated and needed a new thermostat. That was $800 (for a two bolt remove and replace). Then as I picked it up, before even leaving the lot, the engine was rough and service lights came on. I brought it back. Now I needed major engine repair for an internal oil pump. $4000 this time. William from service insisted this was all just bad luck, nothing they did and nothing related. Within a few weeks, I accumulated over $6000 in repairs from bad luck and just coincidental timing on a vehicle that has been maintained regularly. Luckily, I argued and got the $4000 bill down to $1500. This tells me they knew it was something they did. My Yukon sat for 2 weeks for that final repair. At least, I got a loaner. I'm sorry but I will never be back and I will never recommend Woody. The service dept is just another rip off scam like any other service shop. read more

Today was a monumental moment for me and my fiancée, we've been going through the process to purchasing a vehicle for over a month and didn't find a home until we came across Dave Dickey! He made the process and experience one to remember even gave Great marriage advice! We're glad to have Dave as apart of this memorable moment in our lives!!! Thank you Dave!!! Our next vehicle will be sold to us by Dave guaranteed!!!! read more

Brian was wonderful to work with! He was helpful, kind, and honest. He worked with me to get what I wanted for the price I needed. I would recommend anyone to work with him. this is a great dealership! read more

Tom to the rescue, had a few issues with service and he cleared them up quickly. TY for stepping in. That's the kind of customer service I miss. read more

Took my 15' Denali in for service , oil change and airbag recall . Waited for 4 days for this to be completed and when i got it back it had stains all over the interior, scratched interior panels and front windshield , the headliner absolutely destroyed. I cannot believe a "professional" dealer in Naperville would think this is okay to do to a customers car. I take really good care of my truck so this left me feeling disrespected. I hope anyone who reads this goes to another dealership for service. The more i look at this the more disappointing it gets . (I paid $350 just a month ago for a professional interior detail) read more

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I've called 4 times to schedule arbitration with no resolution. They even went as far as to have the salesperson call and when I said I wasn't waiting anymore I was told they are too busy and someone will call me from yet another department. read more

I was getting to the end of my Yukon lease that I got from Woody GMC, I talked through options with Phil and decided to purchase it. Phil setup inspection and had paperwork all ready to go before I arrived and it went smooth. I will be back and will recommend others to Woody GMC. No drama, no last minutes switches, just honoring what was finalized which is how car buying should be read more

We bought a truck, cash purchase almost one year ago and we still have not been given the title for the vehicle. When my husband called ( many times) he gets the run around, excuses, and empty promises. Next step is the attorney's office. Do not give this dealership your business!!!!! read more

Thanks to Jordan & Joseph in Service for letting me stop in without an appointmnet to fill the air in 3 of my tires! I was very nervous when I received emails & text messages from OnStar telling me tire pressure in 3 of my tires was low. I called the Sevice Dept. & Jordan told me to come right over. When I arrived, Joseph assured me they'd check/fill my tires (cold weather was the culprit). True to his word, I was on my way in minutes. And, a shout-out to my favorite salesperson-Dave Dickey-for saying hello & making sure all was ok with my car. Always GREAT service at Woody! read more

Strongly recommend- on car 7 from Gene Babb- They sell volume- Price accordingly and never try to gauge- Love the GMC products we have owned- Woody built a great business and has a great team that follows his commitment to excellence. Gene is top tier in this painful to deal with industry- Give him a call if you are not comfortable with how you are treated elsewhere read more

We were on the hunt for a specific vehicle, called on an internet ad that seemed too good to be true! We called just before closing, spoke the Allison let us speak to the general manager Will to helped us just before closing. They also wrote up a purchase order, held the vehicle for us and opened a half hour early the next morning and gave us the most wonderful sales associate Greg Anderson, he met us at the door and was with us start to finish going above and beyond for everything that we needed. He walked us through every single aspect of the purchase and has even arranged some additional things since! The communication and friendliness is outstanding! The entire sales team were all so helpful and knowledgeable, it was a pleasure to do business with them! Thank you to the entire Woody Team!! read more

Woody Buick GMC - 2003 GMG Terrain! Can't beat the prices, knowledge and friendly service! What a great experience! - Car Dealers Near Me - Naperville, Illinois

Kelly, your response is just more bs. I have emailed Shaun Shore and Joya at least 8 times. Everyone says the same thing. We will look into this and get back to you. Yet they never follow up. Why is it so difficult to tell me when Woody's actually filled the paperwork for my warranty refund. I submitted it 7/01 that is 12 weeks ago for a refund that was supposed to take 6 to 8 weeks at the longest. Each of these days I sent emails with a response that it would be taken care of right away and promise to keep me posted. Shaun stopped returning emails awhile ago. Joya said she would call the warranty company and get back to me right away. That was a week ago. I bought a GMC Sierra Denali and a Buick Envision on the same day. Now I can't even get an answer. My son in law was going to buy a new Sierra 2 weeks ago from Woody. I told him go to any other dealership. Once you buy the car they have terrible customer service. I HAVE SENT 8 EMAILS ALWAYS BEING PROMISED IT WOULD BE TAKEN CARE OF RIGHT AWAY AND WE WILL GET BACK TO YOU..... CRICKETS CHURPING................... emails were sent on: 8/29 - 9/5 - 9/9 - 9/9 again 9/10 - 9/11 - 9/18 and 9/20. All promising they would get back to me, or the check was probably sent, I will call the warranty company and get right back to you tomorrow. read more

Beware of lies and not returnino emails or phone calls after deal is done. Dealership Is a total scam Beware of Dennis in financing. I hope no other hard working family goes through what were going through right now and the past 3 months.. read more

In my opinion, I would steer clear of this truck. I purchased a 2024 GMC 2500 Denali Ultimate in April 2023, and it's been nothing but trouble since. The truck has spent over 90 days in the shop, yet they still haven't managed to resolve all the issues. One major problem is that it consistently fails to start after being parked in the driveway for more than nine days--regardless of the weather conditions. For instance, it died on a 30-degree day after just three days of sitting idle, and within nine days when temperatures were above 40 degrees. On top of that, there are numerous electrical glitches. Even the supposedly fantastic feature of the kicker radio is problematic--it remains connected to your phone when the truck is turned off, and the only way to shut it down is by disconnecting Bluetooth from the truck. Furthermore, the traction control is highly unreliable, and the trailer brake control loses functionality while towing, making it incredibly dangerous. What's the point of boasting about towing capacity when the vehicle becomes a rolling deathtrap with no brakes? #buyford #GMC #AngryDenaliOwner read more

BUYER BEWARE! l bought a used 2020 Chevy Bolt back in November. Tim seemed ok...at first. No follow through on my questions. Dan in finance rushed me through the paperwork. Once home, found the second key didn't work. Opened it to replace the battery. There was no battery in it! Nice inspection! Looking over the paperwork, found they added $895 charge for Xzilon treatment that was never mentioned. Brought it to their attention and after two weeks was told to see Will for a refund check. After I went in and waited two hours, Tim came out with paperwork to sign to cancel the Xzilon! No check. No Will. Guess he couldn't be bothered! After Christmas, the refund finally posted to my car loan! Early January the plates show up and they are not EL plates. Never again. Nice car. Bad experience. Typical car dealer. Teri read more

I think I gave these guys a four or five a while back when I bought my car My third car by the way. I'm down to one star, probably more about being aggravated as I'm doing the review. I went in today for an oil change because they sent me a dozen emails letting me know that I have to get my oil changed, I also needed to get my ABS system checked because I got a stutter as I apply my brakes. Lot of things I could have been doing today but I went and did this instead. My appointment was at 12:10 p.m. and I got there at noon. I was advised it would be about an hour for the oil change and another hour for the diagnostic to see what's wrong with my brakes, and that alone cost $189 just to tell me what's wrong with my ABS system. 1253 p.m. I was advised that the diagnostic people were in a meeting, not sure why everybody goes into a meeting at the same time especially when an appointment was made to have my car looked at. And apparently I misunderstood the young gentleman who was very kind and very nice but he also apparently said that it would be another half hour to hour before I get my oil changed. He advised me that he can at least vacuum and wash my car for me I said sure. As I was waiting to pay for the oil change apparently saw me standing there and asked if I needed anything else and I said no I'm just waiting to pay and that's when I was advised I didn't even get the oil changed. This is the second time I've gone in for something and I didn't get what I needed looked at because of time constraint. I don't understand what an appointment is for, I felt like I was in an episode of Seinfeld. 12:10 appointment and it wasn't even going to get done until 1:30 or possibly 2:00 p.m. . That's ridiculous. Not to mention all the service text on a meeting at the same time. Anyway it's the last time I go in there, there's got to be someplace closer and another Buick dealer I could buy a Buick from. Apparently they're so busy they don't need my business anyway. Goodbye I would have Buick. read more

Would not do amything with woody service department if possible. Cannot give u any answer on anything like lenght of service time. No information on parts etc. read more

it's been 4 days Kelly G and no phone call about my truck ? And I was thinking about another vehicle

I would advise against purchasing a Certified Pre-Owned(CPO) vehicle from this dealership. We bought a CPO vehicle from them in December 2021 and also purchased an extended warranty for $1,632.00 on a 2018 Traverse. When we bought the extended warranty the finance guy told us the CPO would be cover the CPO beyond the 6 year 100,000 mile manufactures' warranty that comes with buying a CPO. I specifically asked the finance man about terms and coverages. He told me that he would get us employee pricing on the extended warranty and The CPO would be covered until December 2027 or 126K in mileage. That is 100k in mileage beyond the 26k that the CPO already had on it when we bought it. My wife and I were happy that we have this extended coverage at a pretty reasonable price. Fast forward December 2024 and we are having issues with our CPO. I took it to service at Woody for a check engine light only to find out not only is the CPO warranty expired but also our $1632.00 extended warranty is expired. So I was left with a1300 bill to repair the alternator on our CPO. Shout out to service for getting it down to 872.00. I went to the dealership to inquire about the expiration and the current finance person said that the previous finance guy put us in a WRAP program for extended warranties. Which means it expires when the 6 year or 100k CPO warranty expires. I also inquired about extending the extended the warranty. I was told 3600 for 3 years, 4200 for 4 years, or 5300.00 for 5 years. In other words I am left with a CPO that is a POS and no extended warranty. We are upside down so we cant trade it. In addition, it is consuming a quart of oil every 1000 miles. So in other words we are SOL on POS CPO. I will not buy another GM product because of this experience along with previous bad experiences at local chevy dealers. I will not let Woody work on my POS CPO or my Chevy Cruze. Its all about making money and screwing customers. read more

Woody GMC and our salesman Phil Parker were tremendous and so easy to work with this weekend. Highly recommend this dealership and our salesman. we are repeat customers and will continue to come back read more

Great selection,service and prices! Phil Parker is the man to see for your GMC vehicle.

I bought out my lease and worked with Phil Parker. It was a GREAT experience and even Dennis in the finance department was nice!! We had ALOT of laughs and everything was done quickly. The inspection, the transfer of plates and then Dennis taking my money! Go see the people at Woody's and enjoy the experience! read more

Great service and great price! Brian Newcomb went the extra mile for me and my unique situation when it came to financing the car! Would definitely recommend Woody GMC and Brian is the man to see! read more

Woody Buick GMC - Car Dealers Near Me - Naperville, Illinois

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Their customer service is horrid, nonexistent to say the least. I purchased a car last Friday and I was rushed thru the whole financial aspect of buying the car. I now have several questions about the car and some of the financial papers that were stuffed into an envelope. The financial manager never gave me card and seemed distracted about the rain and how he left his windows open. My husband and I have been calling for 3 days and leaving messages for Will, Dennis and the sales person. Not one return call. I spoke to Ida and she basically promised me a call back Wednesday evening from Mike the financial manager working, well still waiting thus evening for a call. WARNING IF YOU BUY A CAR FROM THEM GET ALL YOUR QUESTIONS ANSWERED RIGHT AWAY. THEY SEEM TO TAKE YOUR MONEY AND THEN RUN. I would appreciate a call from someone soon, help!!!! read more

Brian Newcomb made buying my Lacrosse a smooth and hassle free experience! As a soldier returning from a 9 month deployment, I couldn't have asked for a better buying experience! Brian Newcomb really made me feel welcomed home. I knew it would be a task returning home to by a car the day of my return, however much frustration was short lived. Brian Newcomb made my buying experience hassle and worry free. This dealership knows how to take care of its customers, Brian knew all of the ends and outs of the vehicle I purchased and helped me get exactly what I wanted. It is an honor to write this review for such an excellent organization. read more

I had a great buying experience at Woody Buick GMC. Salesman Jose Lopez and Manager Will Cosenza were both super nice and very low-pressure. Jose Lopez was helpful, pleasant, and knowledgeable about the truck's features. Will Cosenza was very nice and more reasonable with pricing than the other dealerships that I had visited. And, Woody Buick GMC had a good selection of trucks on the lot to choose from. I bought the truck the next morning and am very happy with the decision. Since then, I have ordered some accessories through Efram in the parts department, and Efram, too, is just as nice as can be. This was my first time shopping at Woody Buick GMC, and it was a pleasure. read more

Go to Woody for your next vehicle! Make sure to see Mary, she is the best. We have been customers now for more than 10 years and will continue to be loyal customers. read more

Woody Buick GMC - Car Dealers Near Me - Naperville, Illinois

The post from Woody Buick GMC is a marketing ploy to make it look like they care about their customers. When I called the dealership and asked to talk to Kelly G. I was told there was no one there by that name. I explained my reason for calling and then I was transferred to a manager. The manager had no idea who Kelly G was and said she couldn't help me. read more