Dylan was soooo helpful! Needed a new battery and he was so patient, kind and knowledgeable. Best…read moreexperience with an auto place ever

Wish I could rate less, probably the worst experience I've ever had in any business. I stopped by…read moreto check my Audi as the engine light turned on, the older lady (not gonna mention names out of respect even though they don't deserve it) asked for my ID and hand me the device, literally less than 5 min later while in my car with the device connected and waiting for it to read an older man stepping out not even wearing a shirt indicating that he works there yelling at me that there're other people waiting for it, I asked for a couple of more minutes and never the less as soon as he walked in the lady is walking out with my ID screaming at me that they "know what I'm doing" and it's illegal to erase codes (I don't even know how to do it but I guess it's an on going thing) throwing my ID at me and very violently pulling and disconnecting the cord out of my vehicle that got wrapped around my leg and literally physically hurt me. I was in shock of course for a few seconds sitting in my car, then I called the headquarters main office to report the horrific incident. I got a call back a few hours later from a nice young man that apologized and explained that the lady just had a bad day as her cat died and that she will contact me to apologize. I'm still waiting on that call and of course no compensation was provided either. I'm So disappointed as it was my neighborhood auto parts store I was shopping at all the time and obviously will not go back there again and will probably just shop at Auto zone. PS after the event, out of curiosity I also checked on Google what is it all about and apparently it's totally normal and definitely not illegal, almost every business offers the service and you can even buy a very cheap device online to do it yourself which I probably should've done, regardless violence is never the solution

Good place, nice people, fair prices…read more.. Pretty good selection. It's really good for people who own livestock, hunters, no fly rods though to bad!

Dog friendly business. Many employees actually come up and pet the dog. Had someone help me find a…read moreproduct that the website had listed in the wrong aisle. Very helpful

Was on a long trip and battery died. I stopped at Napa after I had gotten a jump from somebody. I…read moretold them I need to change my battery there due to not being from the area. They did lend me a socket set. I asked for a wrench to get the battery case brackets off. The manager told me they are not a tool rental store. I had to reconnect my old battery and wait for a customer to give me a jump. I left with the new battery and went to Autozone. Not only were they willing to lend me tools but change it for me knowing I had a long trip ahead.

John helped me to exchange a blower motor that stopped working under 30 days from purchase. Great…read moreservice!

THe guys here are always helpful, although you have a to know A LITTLE about what the problem is…read morewith your vehicle. Last time in, last Tuesday, they helped me with a faulty seal on my fuel line and a taillight bulb. I forget the guy's name, but he was pretty knowledgeable and got me my parts and give me some other ideas on what to check on my truck. These guys aren't magicians, not sure why you'd expect them to fix your car too... Been coming here for several months now and will continue to stop by for my parts.

Great service today! Needed 6 volt battery for my antique auto. Omar took my call, very…read moreconscientious, checked to be sure in stock, asked for dimensions to be sure we had correct item, had it waiting for me when I arrived. Isaiah checked me out promptly. Maybe 12 minutes in store. Nice, knowledgeable, helpful guys. It's the district center so very well stocked. I'll be back!

I keep coming back to this location even though it's farther from my home than others. Joe is so…read morehelpful and kind. I never, ever feel pressured to get extra work done.

I was 90 miles from home, near starved rock , on a Sunday when i got a flat. Everything is closed…read moreon sundays near starved rock and most places there may not be equipped to deal with a tesla. It was going to cost me over $700 for a tow back to my area. I had the tire slime that is supposed to coat the inside of your tire so you can drive together to a place. But didn't seem to work, i still had a slow leak. So in trying to find a place open on Sunday that could handle Tesla, i found this Firestone in Aurora. I spoke with Bryan on phone and he confirmed they could do it, but they may not have the right tire in stock. Fortunately i had an extra tire with me, and learned the hard way, the night before, a tow truck can't just put a new tire on a rim, it has to be done at a shop. So i drive to Firestone, refilling my tire with air until i got there. Fortunately, that worked. Brian couldn't have been nicer . The shops pretty busy and he tries hard to accommodate everyone. They put on the new tire and i was on my way. I was so relieved and so grateful for Brian's care. I highly recommend this Firestone. I can tell they care bout their clientele. Also their bathroom is really clean. Thanks, Bryan! I was so stressed out and the sense of relief that i could then get home safely was such a relief.

Great customer service. I'm very thankful for the employees that assist with putting air my tires…read more Always positive, patient and supportive. They always give me feedback and options to repair existing tires or buy matching prices with another company

I bought my tires @ the Discount Tire in Mt Prospect. I have been meaning to bring the car in and…read morehave the tires rotated but keep forgetting to do this. I called Discount Tires yesterday to find out what the mileage was when I bought them knowing the rotation was probably due. Imagine my surprise when I found out I had already put on over 10,000 miles since I purchase them (I drive a lot). They recommend 6 - 8,000 miles for the rotation so it was a little past due. I was out in Naperville today. There are 2 locations in Naperville so I called both locations but neither one was able to take me this week. Naperville is over 40 miles from where I live so coming next week wasn't an option, besides I was overdue for a rotation already. I called the DT in Aurora even though this was about 16 miles further west than where I was @ in Naperville. They said I were taking walk ins so I drove out to Aurora it took about 25 minutes. I was in & out of DT in about 30 minutes. Thank you for the quick turn around it was greatly appreciated. Driving the additional distance had an added advantage. Woodman's Gas station was just over 1 mile away from DT & very close to I-88 which I jumped on to come back to Chicago. The gas is only $304.9/gallon so I filled up saving myself a trip to Costco later.

Been doing business with Thompson's since 1984. Local family run parts business that knows their…read morecustomers by first name. Wide selection of parts and lines for in stock coverage whenever you are looking for a part. Will go out of their way to get you a part as quick as possible if not in stock. Staff is friendly and knowledgeable. Highly recommended!!!

I have done business with this site (formerly Thomsons) back in the day when they were one of the…read moreonly shops in town. Until recently, I appreciated thier ability to turn rotors. On Friday Oct 11 I called and asked if they would turn 4 rotors for me on Sat. They told me yes. I brought the rotors in at 8am as they suggested. The gentlemen behind the counter told me NO. They would not be able to turn them. I explained to them I called earlier, was told they would and how I need them. When I returned later they were UGLY. "That will be $90." Inner surface not cleaned for a good seat on the lathe (produce runout), EVERY rotor had LOTS of rust remaining. I asked for a micrometer and measured them. The front were still .050 from min while the rears were .030 from min. WHY DID THEY WASTE MY TIME AND PRODUCE JUNK? Now I was faced with waiting for 2 more days until the rotors would be available. Guess they taught me never to have rotors turned. I went elsewhere to buy new rotors.

They scam 80 year old customers into doing coolant exchanges and brake flushes when all he went in…read morefor was an oil change.. he had no other work done and his coolant was just a little low. I had high hopes for this place but it's just another chain. Will not be back. The service advisor I called couldn't tell me why and Mike the manager gave me the run around before I got sick of hearing his bs.

Went to Belle tire today to have my tire repaired, which they did in a timely manner. HOWEVER,…read morethey scratched the hell out of my powder coated wheel! Those wheels cost a lot of money. Can't believe they were so careless. Makes me sick to my stomach.