THe guys here are always helpful, although you have a to know A LITTLE about what the problem is…read morewith your vehicle. Last time in, last Tuesday, they helped me with a faulty seal on my fuel line and a taillight bulb. I forget the guy's name, but he was pretty knowledgeable and got me my parts and give me some other ideas on what to check on my truck. These guys aren't magicians, not sure why you'd expect them to fix your car too... Been coming here for several months now and will continue to stop by for my parts.

Great service today! Needed 6 volt battery for my antique auto. Omar took my call, very…read moreconscientious, checked to be sure in stock, asked for dimensions to be sure we had correct item, had it waiting for me when I arrived. Isaiah checked me out promptly. Maybe 12 minutes in store. Nice, knowledgeable, helpful guys. It's the district center so very well stocked. I'll be back!

Gary at AutoZone in Naperville checked my battery and installed a new one for me and got me on my…read moreway. Great customer service!

Excellent Service! They really helped out a single mom…read more I brought my car over for a dead battery Gary went above & beyond. I had to leave my car so my child could be picked up from daycare before they closed. He then had my car delivered with the new battery installed so I didn't have to have my child walk with me the nearly 20 minutes in freezing temperatures to get the car back from the store. I was very grateful to have such accommodating service. Everyone I spoke to their was very kind, informative & helpful. Thank you!

Dylan was soooo helpful! Needed a new battery and he was so patient, kind and knowledgeable. Best…read moreexperience with an auto place ever

Wish I could rate less, probably the worst experience I've ever had in any business. I stopped by…read moreto check my Audi as the engine light turned on, the older lady (not gonna mention names out of respect even though they don't deserve it) asked for my ID and hand me the device, literally less than 5 min later while in my car with the device connected and waiting for it to read an older man stepping out not even wearing a shirt indicating that he works there yelling at me that there're other people waiting for it, I asked for a couple of more minutes and never the less as soon as he walked in the lady is walking out with my ID screaming at me that they "know what I'm doing" and it's illegal to erase codes (I don't even know how to do it but I guess it's an on going thing) throwing my ID at me and very violently pulling and disconnecting the cord out of my vehicle that got wrapped around my leg and literally physically hurt me. I was in shock of course for a few seconds sitting in my car, then I called the headquarters main office to report the horrific incident. I got a call back a few hours later from a nice young man that apologized and explained that the lady just had a bad day as her cat died and that she will contact me to apologize. I'm still waiting on that call and of course no compensation was provided either. I'm So disappointed as it was my neighborhood auto parts store I was shopping at all the time and obviously will not go back there again and will probably just shop at Auto zone. PS after the event, out of curiosity I also checked on Google what is it all about and apparently it's totally normal and definitely not illegal, almost every business offers the service and you can even buy a very cheap device online to do it yourself which I probably should've done, regardless violence is never the solution

I waited until I got a response before posting this. This is in regards to a NAPA battery I…read morepurchased in 12- 2023. This battery lasted exactly 24 months and 9 days. NAPA batteries are not the quality they once were. This was a premium battery, it should have lasted a few more years. Beware purchasing NAPA brand batteries, had i read the comments I would have went elsewhere. NAPA responded to my complaint and said basically tough luck.

Had a defective part and they honored the return and made it easy and painless appreciate the…read moreworker going above an beyond I truly appreciate the customer service!

I called in and they have really nasty attitude And they…read morerefused to help with any information

Went to buy an engine there price was decent the guy at the counter juan is a worldclass jerk…read moreattitude for no reason, the other guys seem fine avoid him at all costs

Great guys, always helps out Mike and Fernando were super…read morewith helping get the parts we needed and with the online discount

Mike was super helpful. Came in because of an issue with my spark plugs/ coil packs. He helped me…read moreout a lot. Great business!

Terrible experience. After about 5 minutes on hold. Asked a question, before I could respond to his…read moreanswer, he hung up. Go anywhere else.

At first they answered their phone. When I finally decided to use them to junk two cars, I could…read morenot get a return call. I called and left messages three times.

JOAQUIN at the New York street location is exceptional! He has helped me many times and his service…read morehas always been very quick and exactly what I need. He also offer great suggestions to help out whatever situation I have. Would recommend coming to him to anyone.

Eddie and the team went over and above to help me replace a car battery as I'm currently unable to…read moredue to surgery! Very friendly and helpful. We will be back!

I have always had good experiences here at pep boys. There have been several turnovers but it has…read morenever affected the quality of the service.

After buying and having them put tires on my car, I had a tire pressure error over and over. I…read morecalled, told them what's up, asked if I could come on in? I was told by Mohammed that they were too busy and that if I didn't mind a 3 hour wait, they would get to me eventually. I said, " You want me to wait around for hours and hours?" He said like I said, " We are super busy and if you don't mind sitting around waiting for a very long undetermined time. Needless to say, I went to Costco, no line, no wait, didn't even worry about cost. When they diagnosed 3 out of 4 tire pressure sensors failing, they quoted me $150. I walked around shopping while they worked. When I went back to get the car (about an hour) they said, we found a more affordable replacement valve so we are going to charge you less. Who does that??? Costco does!! Forget Pep Boys, they suck!

Been doing business with Thompson's since 1984. Local family run parts business that knows their…read morecustomers by first name. Wide selection of parts and lines for in stock coverage whenever you are looking for a part. Will go out of their way to get you a part as quick as possible if not in stock. Staff is friendly and knowledgeable. Highly recommended!!!

I have done business with this site (formerly Thomsons) back in the day when they were one of the…read moreonly shops in town. Until recently, I appreciated thier ability to turn rotors. On Friday Oct 11 I called and asked if they would turn 4 rotors for me on Sat. They told me yes. I brought the rotors in at 8am as they suggested. The gentlemen behind the counter told me NO. They would not be able to turn them. I explained to them I called earlier, was told they would and how I need them. When I returned later they were UGLY. "That will be $90." Inner surface not cleaned for a good seat on the lathe (produce runout), EVERY rotor had LOTS of rust remaining. I asked for a micrometer and measured them. The front were still .050 from min while the rears were .030 from min. WHY DID THEY WASTE MY TIME AND PRODUCE JUNK? Now I was faced with waiting for 2 more days until the rotors would be available. Guess they taught me never to have rotors turned. I went elsewhere to buy new rotors.