THe guys here are always helpful, although you have a to know A LITTLE about what the problem is…read morewith your vehicle. Last time in, last Tuesday, they helped me with a faulty seal on my fuel line and a taillight bulb. I forget the guy's name, but he was pretty knowledgeable and got me my parts and give me some other ideas on what to check on my truck. These guys aren't magicians, not sure why you'd expect them to fix your car too... Been coming here for several months now and will continue to stop by for my parts.

Great service today! Needed 6 volt battery for my antique auto. Omar took my call, very…read moreconscientious, checked to be sure in stock, asked for dimensions to be sure we had correct item, had it waiting for me when I arrived. Isaiah checked me out promptly. Maybe 12 minutes in store. Nice, knowledgeable, helpful guys. It's the district center so very well stocked. I'll be back!

Gary at AutoZone in Naperville checked my battery and installed a new one for me and got me on my…read moreway. Great customer service!

Excellent Service! They really helped out a single mom…read more I brought my car over for a dead battery Gary went above & beyond. I had to leave my car so my child could be picked up from daycare before they closed. He then had my car delivered with the new battery installed so I didn't have to have my child walk with me the nearly 20 minutes in freezing temperatures to get the car back from the store. I was very grateful to have such accommodating service. Everyone I spoke to their was very kind, informative & helpful. Thank you!

every time I come here, they're very helpful. Alliana is incredibly knowledgeable and helpful every…read moretime.

This place is horrible. They have no automotive experience or education on what they are selling…read more Autozone should have qualified Trained professionals running there stores and they definitely do not. Even basic customer service was horrible and unprofessional. I will shop with the competitor from now on.

This is my 3rd time doing business with TST. I would like to stay objective since the reviews have…read moresignificant impact on small businesses. My weekend car was sent here for a PPF when I purchased it. They did an OK job, I just didn't like the gap on the install. Here are the things that went wrong:In 2023, I took my commuter car to get the headlights, hood, front quarter panels, A pillars and the front of the roof PPF'd. The PPF on the headlights started lifting the August of 2023. July 22, 2025 I took my car back to TST after a brief bumper rub with another vehicle. It was a hot day, so according to Paul, they just started to remove the PPF by hand without applying steam. They not only ripped the paint from the bumper, but Paul kept asking if my car has been re-sprayed. I repeatedly told him I bought the car brand new. After a several rounds of back and forth, they decided to be fair and took the car over to a small body shop where the conclusion was it was most likely due to the bumper rub. Paul also refused to pay for the damage while leaving minor scratches on the door. Attached is the picture. Now I will be paying $1,300 to get this paint damage repaired.

Installed an after market remote start no problem. A year later moved and reinstalled window thingy…read moreno charge to access my rear view mirror mount.

Dylan was soooo helpful! Needed a new battery and he was so patient, kind and knowledgeable. Best…read moreexperience with an auto place ever

Wish I could rate less, probably the worst experience I've ever had in any business. I stopped by…read moreto check my Audi as the engine light turned on, the older lady (not gonna mention names out of respect even though they don't deserve it) asked for my ID and hand me the device, literally less than 5 min later while in my car with the device connected and waiting for it to read an older man stepping out not even wearing a shirt indicating that he works there yelling at me that there're other people waiting for it, I asked for a couple of more minutes and never the less as soon as he walked in the lady is walking out with my ID screaming at me that they "know what I'm doing" and it's illegal to erase codes (I don't even know how to do it but I guess it's an on going thing) throwing my ID at me and very violently pulling and disconnecting the cord out of my vehicle that got wrapped around my leg and literally physically hurt me. I was in shock of course for a few seconds sitting in my car, then I called the headquarters main office to report the horrific incident. I got a call back a few hours later from a nice young man that apologized and explained that the lady just had a bad day as her cat died and that she will contact me to apologize. I'm still waiting on that call and of course no compensation was provided either. I'm So disappointed as it was my neighborhood auto parts store I was shopping at all the time and obviously will not go back there again and will probably just shop at Auto zone. PS after the event, out of curiosity I also checked on Google what is it all about and apparently it's totally normal and definitely not illegal, almost every business offers the service and you can even buy a very cheap device online to do it yourself which I probably should've done, regardless violence is never the solution

Terrible experience. After about 5 minutes on hold. Asked a question, before I could respond to his…read moreanswer, he hung up. Go anywhere else.

At first they answered their phone. When I finally decided to use them to junk two cars, I could…read morenot get a return call. I called and left messages three times.

JOAQUIN at the New York street location is exceptional! He has helped me many times and his service…read morehas always been very quick and exactly what I need. He also offer great suggestions to help out whatever situation I have. Would recommend coming to him to anyone.

Eddie and the team went over and above to help me replace a car battery as I'm currently unable to…read moredue to surgery! Very friendly and helpful. We will be back!

Marisol gave me the best service I have ever had. I went to auto zone to get a battery checked and…read morewas lucky to get her. I have both my rotator cuffs torn was not able to lift the hood. she did it for me and proceeded to check the battery as well as all the fluids including putting the antifreeze that I had purchased. Thank you Marisol

I came to get windshield wipers. I asked for assistance since I'm not too good with car stuff. They…read moredirected me to the most expensive wipers. Once the worker walked away, another customer recommended different wipers to me, which I ended up getting. Once I checked out, I asked if they could put the wipers on for me. The worker tried to put them on, but didn't seem to know what he was doing, so he had to ask another worker to come and help him. Once they got to the back wiper, they told me I had bought the incorrect type of wiper, so I needed to return them. So we go inside and the worker didn't know how to do a return either. I understand he may be new, but I would imagine training would include how to process a return. They ended up not having the rear wiper I needed and recommended I go to the Bolingbrook location or they could have it delivered to that store. At that point, I had been there for at least 20 minutes, so I decided to just go home. I just wish I had better assistance.

1 star. I came for a diagnostic test and less than 20 min lookin at my car the guy is saying its a…read morecatalytic converter and cost 2400 plus..just to find out the next day it was just an O2 sensor...Fuck these guys..as of 05/25/26...

Terrible service. Not only got multiple bad batteries that I had to get replaced a few months after…read morebuying but they failed to install it correctly too. Went to get my gift card to recycle the battery and they said they didn't have any gift cards. Said they have been waiting on them for over 2 weeks. Ridiculous. Prices are so high too which isn't surprising, just buy thru Amazon.

Been doing business with Thompson's since 1984. Local family run parts business that knows their…read morecustomers by first name. Wide selection of parts and lines for in stock coverage whenever you are looking for a part. Will go out of their way to get you a part as quick as possible if not in stock. Staff is friendly and knowledgeable. Highly recommended!!!

I have done business with this site (formerly Thomsons) back in the day when they were one of the…read moreonly shops in town. Until recently, I appreciated thier ability to turn rotors. On Friday Oct 11 I called and asked if they would turn 4 rotors for me on Sat. They told me yes. I brought the rotors in at 8am as they suggested. The gentlemen behind the counter told me NO. They would not be able to turn them. I explained to them I called earlier, was told they would and how I need them. When I returned later they were UGLY. "That will be $90." Inner surface not cleaned for a good seat on the lathe (produce runout), EVERY rotor had LOTS of rust remaining. I asked for a micrometer and measured them. The front were still .050 from min while the rears were .030 from min. WHY DID THEY WASTE MY TIME AND PRODUCE JUNK? Now I was faced with waiting for 2 more days until the rotors would be available. Guess they taught me never to have rotors turned. I went elsewhere to buy new rotors.