They like to sell defective products and not stand by them. The "new" item I received was not in…read moreits original packaging and was opened. When you ask for help you get blocked. Lesson learned. I was screwd out of almost 800 bucks. It's ok I contacted alpinestars and they are helping me. 1 star is way to generous

These guys have a lot of bad reviews but I'm not sure why? I have been to this store at least 10…read moretimes in the past month and they have been nothing but helpful. Everyone that works here is very cool and knows their stuff. I believe my mechanics name was Tyler. That guy is A1. Took care of my bike like it was his. Thank you guys!!!

i took my xmax 300 in on Tuesday and they told me a week to ten days for 600 mile checkup and three…read moredays later they call and said come pick it up. I told them I would drive in Saturday morning at 10. I drove an hour to pickup my scooter and they are closed temporarily!! now I find out that they are permanently closed and they have my brand new scooter. I'm so pissed.

Everything! Great price, no extras, delivered clean and on time. They even gave me a cover for it!read more

Horrible company. I think it's a scam. I paid 649 dollars for a product they said was a few weeks…read moreout. 5 weeks later I emailed them and asked for an update and never received an email until days later. And it was the same excuse as last time, no one is working. I was very concerned I wound not get my money back after 2 days of waiting to receive an email. Finally once I informed them I reported them to my Credit Card company and the BBB they refunded my money. They don't answer their phones, or emails and Seem very shady. AVOID THIS COMPANY AT ALL COST.

I can't recommend this shop highly enough. My enormous RadWagon gen1 has been turned away for…read moreservice at a few other places in the past, they took it on for service without blinking, and brought it back later the same day! The staff are kind, knowledgeable, and will go above and beyond. Thank you, we'll be back!

I first did not discover this store, I visited an "official" Trek store in Commerce but the…read moresalesman talked down at me the entire time so even though I got to test ride the bike I wanted there, I didn't bother to purchase even though they had my bike in stock and assembled. Instead, I did my research on locally owned/operated bike shops and discovered South Lyon Cycle nearby who sold Trek and seemed to be family-run with great reviews. I ordered my bike online on a Saturday through Trek, had it shipped to South Lyon Cycle for free delivery/assembly. They received the bike on the following Tuesday, called me once they had it and said it would be assembled and ready to take home within the hour! I couldn't believe how quick a turnaround it all was! The employee took his time telling me the most important differences (i.e. special tire gauge/adapter) which I appreciated knowing about ahead of time instead of discovering it whenever I stumble upon it. The entire time, I felt valued and taken care of without being treated like I didn't know anything about biking. He showed me the layout of the store for other accessories and then left me alone to shop without any pressure to buy what I didn't want/need. I will definitely be returning for my future bike needs!

My boyfriend just bought an ATV. The staff are great people. Dave made the whole experience fast,…read moreeasy and painless. Due to to the process taking a long than expected, the manager bought us lunch across the street. We will be coming here for all of our ATV and Motorcycle needs.

Well as usual another dealership that is lacking. 9 months to get all my parts and way off on their…read moreinstallation. Should have just ask for my money back when I got the supposed estimate of when all the parts would be installed and finally done. Not dealing with them again.

Went from a taotao scoooter with constantly breaking down to a Wolf scooter....best purchase…read moredecision I made....the quality and reliability is priceless. :)

great experience! Rob went above and beyond to get me into my dream bike. He actually packed up…read moreand met me quite a ways from the dealership, which made it possible to get the bike. He spent so much time over the weekend answering my questions and making sure everything was perfect. I picked up the bike which he prepared to be fully woods safe and legal and did it in 24 hours. Truly amazing experience. Thanks Rob! Now its time to rip!!

**UPDATE*** After…read morethe initial sale... things just kept getting worse. They sold me a used bike with only one key and never told me there wasn't a spare. After I asked about it, they told me they could order another for me... but I'd have to pay for it (lame). I said okay, but they never got the KTM registration card from the previous owner, so they couldn't order another one. Ok, great! I asked if they could help out because when I call KTM, they said I would have to go through the dealer. After numerous attempts of asking my sales rep for help--nothing. After 5 or 6 attempts, I got tired of asking. So, I'm stuck with one key. Hope I never lose it! Another thing that sucks... Trojan claims that their used bikes go under inspection. However, when I got the bike there was an issue with the brake squeaking loudly when stopping. Turns out a pad needed to be fixed. The horn was also not working. So, they sold a used bike to me without even know the horn was shot? Which leads me to believe nothing was inspected and there could have been many things wrong or broken. They were cool enough to come pick up the bike and fix it for me after the sale. Wish it would have been taken care of before! Unfortunately upon delivery of the bike, I had new scratches on the tail that were NOT there prior. Assuming it's from the strap used to secure the bike in their truck during transportation to and from the dealership. The scratches are on both sides of the tail, exactly where a strap would sit. Never said anything to me. If they would have offered to fix it, I wouldn't be updating this review to a one star. But here we are. I also had asked them to email me a copy of my previous bikes odometer statement. I traded in my used bike... and instead of paying off the loan balance for me, they made me contribute $500... just to get more of my money. Since $5,400k for the used KTM wasn't enough. LOL! I said screw it because I was already at the dealership coming from an hour away. And I planned on getting a refund on my old warranty that could help cover that loss. After a few emails back and forth, I never got the copy of the statement. Frustrating sequence of events. Wouldn't do business with these guys again. If you want to buy a motorcycle, here's my advice: buy from a private seller. You'll get a better deal and more honesty.

So this updated review dates back to 2021 when I bought my bike from here...... My experience with…read morethem has gotten progressively worse. The good - Terry was amazing during the purchase of my bike. He was attentive, answered all of my questions, and didn't try to push me into a sale. He followed up every step of the way and I couldn't have asked for a better experience. The only part that surprised me about buying the bike is that Dick Scott's wont throw any extras into a purchase. No jacket, no free first service, no gloves, no bartering. I got a freebie leftover T-shirt from their last "swap your swag", a couple of coozies, and a 25% off coupon for my first service that I had to negotiate for! For comparison, I'm considering trading my bike in for something bigger. My new dealer is willing to give me $2500 over bluebook and throw in a free $500 sissybar!! The bad - where to start? I've had an issue every time I've brought my bike in for service except for the last time. Refusing to honor IMC issued coupons, trying to charge me to diagnose a check engine light on a bike with 500 miles that they just did the break in service on, not reflashing my bike with the stage 1 tune after they had to reflash my ECU to clear the check engine light, and the list goes on and on. I decided to part ways with Freedom Powersports for my 5k service and went to a different dealership. The difference was night and day! The other dealership is very customer oriented - help yourself coffee, water/pop fridge, and snacks, the owner is constantly on the floor shooting the breeze with customers, and riders go there just to hang out! The icing on the cake is that during my 5k service the, new dealership found an issue with my forks. I asked them to check them out because they were clunking pretty bad and extremely harsh. Dick Scott's "fixed" that same issue last April per an Indian service bulletin. Come to find out, Dick Scott's installed the parts wrong and now my fork seals are leaking. The whole job needs to be redone and one of the fork tubes might need to be replaced due to the mess up. Luckily the service bulletin will still cover the parts and labor for the redo. My advice is to stay clear of here. I honestly wish I'd done more research before buying my bike from here. It really is a shame because they're relatively close to my house, but I'd rather ride twice as far for the better experience from my new dealership. Update: The last time I had my bike there in April, they did the kickstand recall and installed my stage 1 air intake. I now have a rattle coming from the intake - something obviously wasn't tightened correctly. On a side note, if you don't ask for your stock parts back, they keep them and list them on eBay. Interesting that they raised their labor price and profit again off of your old parts without compensating you for them.

really hard to put a review on yelp. I'm jumping through hoops I could see why people don't do…read morethis, but I had such a wonderful experience at Dick SCOTT freedom Powersports today Nick Service Manager also Malcolm Parts mngr go over the top to make you feel special and exceeded my expectations every time I go there warranty work aftermarket parts assembly very reasonable very smart and knowledgeable Steve in sales. "The same "young guy in their name Jacob tries really hard. Jeff Scott loves motorcycles as much as oxygen. He's a great guy I won't buy or service a motorcycle anywhere else ever I wish I could give them Six star ,s

I ordered a passenger backrest with a luggage rack for my road glide…read more Naturally assembly required. The backrest pad has 3 holes through the vinyl that the screws go through. The holes don't even come close to lining up with the internal plastic nuts that sounded like they were braking when snagging up the screws. The luggage rack wobbles up and down. The chrome finish sucks. Run away from this product.

I bought a skid plate for my 22 Road Glide Limited. Not a single page of instructions. The…read moreinstallation video for the product on the Hogworkz website shows that it bolts to the frame in the front. The product I was sent does not. I came with 6 clips to attach it to the bottom of the frame. Only 4 can be used given the holes supplied. I'm worried it won't stay attached. When the plate is attached forward enough to protect the water pump and tubing, the kickstand does not go up all the way. It hangs like 30 degrees away from the frame. Not safe. I emailed customer support a week ago with my concerns and have not heard back. Do not purchase from Hogworkz, you will be disappointed.