I've been a customer of advanced stores for 20 plus years till today !! The employees at this store really have no care about customers and helpless at all ... all I wondered is how could this location is still on business??? read more

After a terrible experience in Belton yesterday, Tony at the advance on 119th was amazing very knowledgeable. Took good care of me even apologized for people outside of his store. Come see him. Advance auto Take care of Tony. He's a great employee. read more

I walked in this morning to pick up an online order and the two older male employees were immediately demeaning and rude to me. They joked that I wouldn't know what the part(battery cable) was because I'm a female, I gave him the benefit of the doubt initially but he doubled down. They were also extremely rude to my partner who is a military veteran. Very disappointing experience. This is why we go to other auto parts stores 99% of the time. I will not be returning and would give zero stars if possible. Those men are a disgrace to the company and a disgrace to their gender. They should never be in a customer facing role. I've experienced misogynistic treatment from useless, uneducated old men before, but i wouldn't have ever expected it in a civilized area like Overland Park and in the year 2024. Do better as a company, clean house. read more

My experience today at this store was awful. I walked in, there were 4 guys. 1 guy was walking out and being super helpful to a customer. 1 younger guy was manning the far register. Two other guys were behind a half wall. The oldest of the two guys made direct eye contact with me once I made it to the register and turned away to continue a conversation he was having. Once he finally made it to the register, he just stared for a second. Then he goes "what do you need?" I try not to match negative energy, so I responded with "Hi! I need a container of coolant, but am completely unsure which kind to get". He responded with "Well I don't know either so...". I go "Well, can we look it up in the system?" He responded with "I guess". He went over to the shelf and said "It must be the one with BMW on it huh?" It was by far the rudest experience I have ever had. Not everyone is knowledgeable in cars and mechanics. I'm definitely not. I needed guidance which is why I showed up there with an open mind. I will absolutely never ever visit this place again. I had the most condescending experience there and they do not deserve patronage. read more

Great service and a friendly staff, so everything you want! I even had a return that wasn't supposed to be, but they still accommodated.

Amazing service. Entire staff was friendly and helpful. I have to give a special thank you to Tony who went above and beyond the norm for service. Highly recommend these guys!!! read more

If I can put zero stars I would. I went there for the first time to see if they had a part for my Jeep. Got greeted by a bunch of idiots and a rude ass behind the counter. Apparently not helping customers and talking about shoes is more important. Completely unprofessional!!!! That'll be the first and last time I'm going there. Waste of my damn time. read more

I came to this store in order to get a certain type of coolant for my car. The attendant was very helpful and was able to quickly locate the correct brand. Everything was easy and efficient - including checkout. This is the type of experience that you want at an auto store. read more

Auto parts are pretty limited in this area of SoJoCo. I typically go to the O'Reilly near 151st and Metcalf, but I was in the area and needed some new wiper blades. They had some of the wiper blades on sale, but it was a little confusing. Some wiper blades had a mail in rebate, and others had an instant rebate if you bought two. The signage was unclear, and I asked a staff member for help. He made it pretty clear he wasn't interested in helping explain the pricing or answer questions about the different blades, but I was able to at least get the sale pricing explained. It looks like some of the staff were able to help install wiper blades or other items for customers who needed it, but I was able to do the task on my own. Good selection, staff could be a bit more friendly and helpful. read more

Danielle took great care of me! The reason I am posting though is because she was more accommodating then she should've been. Had my things ready when and new it was me because of the time a part I needed. Welcomed me nicely and in no time I was taken care of. I need a zip tie and she give me one so I didn't have to pay since they had one laying around. Also I am a smoker and was out so I asked as any one of us would do before replacing a Harley battery. Kind of a pain in the butt. She gives me one without caring. Everyone was very nice and professional! Keep it up. This location was the best auto parts I have been to in the country and I've lived all over. GREAT JOB AT KEEPING A BUSINESS SOLID! read more

I have been here a few times. These guys know their stuff. They know cars and they know good customer service. I bought a car battery here and instead of over selling me a battery I didn't need the guy behind the counter sold one to me that fit my budget. They installed it too. they also have come out and helped me find a burned out light bulb (it was the license plate light) read more

Great service and orientation. I'm currently pregnant and had a huge help from Logan at this location. Will come again!

The customer service at this store has always been HORRIBLE. On their website, they claim that one can purchase items online and use online discounts but once you get to the store, the story changes. I got here a few minutes ago and was told off by a couple of ladies because apparently, my online order requires their manager's code to be priced as it was during checkout. The manager is standing at the entrance smoking a cigarette but the ladies stated that he will not be available for about 30 minutes. The coldly told me to go elsewhere! This is where the manager stands blowing cigarette smoke into the faces of the customers. read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Overland Park, Kansas

Each time I've been in this store, all the employees have been very helpful. Even willing to install most items for you, I've never had a bad experience here. If I don't know exactly what I need, they are willing to look up my car to make sure the exact part is purchased. If I need anything for my car, I will go here. read more

Joe was so helpful! He helped me pick out wipers & oil for my 4runner, put them on, offered to add the oil for me & ran my computer to see what the maintenance light was on for. Exceptional service! I will continue to visit this AAP location for all future needs! read more

Go there to have them check my alternator. Tell me to turn off my car to check it but they can't jump me if needed to get it started again? An auto parts store doesn't have another vehicle to jump start me or a jumper box? Literally told me I would be out of luck if it doesn't start back up so I went to O'reilly's where they take care of their customers and know what they are doing. Never going to question going somewhere else again. read more

Andrew gave us an immense amount of help as we were stranded in their parking lot 80 miles from home. He tested our battery and loaned us the tools to replace our alternator. An hour later and we were back on the road. Thanks Andrew! read more

I've had nothing but positive experiences with this store. Staff are friendly and helpful. In comparison with other similar auto parts stores I've visited over the last 5-years, I feel this one ranks highest. I'm not a mechanic but know enough to get by and maintain my 3 vehicles (I'm a "drive 'em till they drop" car owner), and the extra consultations and willingness they have to do just a bit more is something I've recognized at each visit. read more