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    Advance Auto Parts

    4.3 (8 reviews)
    Closed 7:30 am - 9:00 pm

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    Ask the Community - Advance Auto Parts

    GT Japanese Automotive Inc - The choices that we have to make

    GT Japanese Automotive Inc

    (56 reviews)

    I saw the BELOW COMMENT by the purported owner William posted Mar 10, 2025 .It caught my attention…read moreas Bill's picture is shown as the Owner's response, inferring that he is onsite. To my knowledge ,Bill retired and stepped away from GT automotive at least 6 years ago. I've been there a few times after Bill stepped away and more times prior to Bill retiring. Perhaps he is still the owner on paper, none of my business. I believed that the new owners were, Julie and her husband. I did not go to GT to make friends, but high quality work. However, Julie is rough, arrogant and lacks any semblance of HUMILITY and appreciation of customers. I stopped going to GT as the front desk woman "Julie" was consistently rude and dismissive. GT does great work, however, Julie was a terrible "Know It All" . ************* July 17, 2026- UPDATE - Responding to the "Owners" response to my post of July 4, 2026.... As to my standards and expectations, Customer Service is not limited mechanical work, it also includes respect, kindness, being treated with dignity. IMO, the "Owners" response to my comment reflects an unwillingness to accept constructive feedback, the need and desire to try to insult, rather than embrace, hence, reflecting a lack of humility, or ownership, full stop. In possessing a civil litigation background, I ask questions, not intended to put one on the defensive, as it may. Julie's husband (a seasoned mechanic) is kind. I just could not tolerate Julie, who works the front desk, and for the most part answers the phone calls as well. She displayed impatience with my questions. She is the conduit to the mechanics. In any business, the front desk gives the best impression on the appreciation of customers or lack of. Julie should be grateful and thankful that GT Automotive is doing well. This is demonstrated in having a high bar on respect and kindness to all customers. My comment should not be misconstrued as a vendetta as alleged, nor do I consider my comment a "bad review" as further alleged. It is intended to provide an opportunity for Julie to receive and accept the feedback in that this is how she may come across to some. Yelp Guidelines is to rate the "Overall" Experience. It is my first hand experience. Unequivocally, I am not a mechanic, nor is Julie. I had not dealt with Bill on my few last visits, as he'd long ago retired, at least 5 -6 years ago. Once again, GT DOES GREAT WORK. ********************* Business owner information William G. Business Owner Mar 10, 2025

    When I realized I had far too much gas to ship my car, I contacted the shipper and they recommended…read moreI come here. I called and the gentleman was very nice and his calm demeanor put me at ease. I was about 5 minutes away and they got me in quickly. The customer waiting area is spacious and very clean. There are magazines to read and they had on Drew Barrymore's Talk show. The price was very reasonable. I will make sure other service members know that this ecological option exists here, versus trying to drive around and add additional mileage just to burn off fuel.

    Edison Nissan - Outdoor view of Edison Nissan

    Edison Nissan

    (433 reviews)

    Service staff are very nice but I am not always sure they are telling me what my car really needs…read more Prices are super high.

    They keep reporting my review on Google so here it is again:…read more This review is for the salesman Zeke. Zeke once called my office asking for a quote for his client. His client just came to America few weeks ago and had NO credit score, so of course the insurance is going to be high because he has no record of credit here in the United States of America. I proceeded to tell them the price (it was very high because once again, no credit history in USA) and he spoke to me like I was stupid. He said something along the lines of "Do you hear the price you're saying right now?" Like yes, I'm not deaf and I'm literally just reading off the generated quote my company is offering him. He then said that he's been working in this industry for "so many years" so he knows more than me. He is a car salesman; I had to take a course, and pass a state test to get my license to sell insurance. So not quite the same. Since he knows so much about my industry, then why didn't he take into consideration that his client (no driving history with DMV, no Credit score) is someone that reputable auto insurance companies do not want to insure because they do not want to take on that risk. After berating me again and again, he also told me that I will be "hearing from him" and then he hung up. Ok. What an unpleasant person. The way you treat others is a reflection of yourself. Zeke, how about you don't berate another professional next time just because they conveyed information to you that you did not like. If I go to Walgreens to pick up something and see that the price is too high for me, I simply just walk out and find somewhere else to purchase it. Same thing could be applied in this scenario. I'm sorry that you had to take more time out of your day and call different insurance companies to get this client his car insurance so he can drive off the lot. I know you want to close as many deals as can each day, but that doesn't give you a pass to treat someone else in the process like they are beneath you.

    Advance Auto Parts - autopartssupplies - Updated August 2026

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