We were on a road trip when our car started behaving oddly. We pulled into the lot and Judy Castro (General Manager) helped us get everything we need. She was kind, patient, and welcoming. Thank you, Judy, for getting us back on the road quickly and safely! read more

I've been here a few times and no complaints or compliments to be had. If you need any car parts, not a bad option off Route 17 south. They also accept old car oil in the back. They seem to have just enough staff so you might be waiting around to ask someone a question. The Plaza also has a Chinese buffet and bagel place. read more

Advance Auto Parts - Oil recycling - Auto Parts & Supplies Near Me - Ramsey, New Jersey

See all

I purchase a fuel pump for my 1979 Jeep CJ7, replaced it drove about 200 miles on it, it stops pumping. Towed home tested the pump no pressure, the Ramsey NY location did not have another pump so I went the Nanuet New York Advance auto. Nanuet said they could not refund me for the purchase of the 2nd pump I had to go back to Ramsey for my refund of the bad pump. So installed the 2nd pump from Nanuet it leaked fuel. I sourced a 3rd pump from a different parts supplier. That pump is running fine. I returned to the Ramsey Advanced Auto to get a refund and I am told they could only do an exchange, I told them I did not need an exchange as all ready replaced both pumps as they were defective. I was told they could not issue a refund or give me a store credit. I have just finished restoring the Jeep and have hundreds if not thousands of dollars of Advance Auto's parts in the Jeep. I am not adding the thousands of dollars of parts for my other vesicles. I will not be using you Advance Auto Parts as they do not support their customers. For about fifty dollars they lost me as a customer. And one more thing Felix the old store manager would have taken care of me. john gibson read more

So i went in there to buy some wiper blades for my sons car. i asked the person if i bought there can he install them. He said that he was too busy So i am glad he said that because i went next door almost to the car and if you live in Ramsey or close its only about 150 yards away so advanced auto price was 62.99 the car wash price was 41.99 and they were more than glad to put them on for me read more

The folks here are friendly and helpful. Patient and always willing to help. You don't find these businesses these days where people will spend time with you. Great location, just off State Route 17 South, huge parking lot in a strip mall just before Ramsey's Outdoor. read more

My go-to place to pick up parts. Friendly enough. Usually order online and pick up minutes later. Just don't bother calling. If they answer, they'll put you on hold forever..... every time, even off peak times. When I'm there I see them do it to callers. They should just disconnect their phone number or route it to a call center. read more

I had a problem with my oil light going on and it said to stop and get a quart of oil in the engine immediately and then I could drive. I was by Mavis and they would not let me buy a quart of oil and said I had to get an oil change . I went across the highway to Advance Auto parts on rt 17 s and John and Will helped me out buying the oil and putting it in my engine ! They are so nice in that plAce and I would go back to advance Auto parts on 17 by Chinese Buffet. Excellent service ! Thank you! read more

Stopped by here to pick up some wiper fluid in advance of an upcoming snowstorm. While paying for it saw multiple mice running around the stockroom behind the cashier. Disgusting. read more

This Advanced Auto was good at first but this new manager should not be in charge, totally clueless. The oil tank is ALWAYS full, he "forgets to call" come on this job is not that had however he is totally incompetent. Basic refunds are a problem and his answer is to call the 800 number... What a joke, his answer is to drive to Autozone in NY to get done what this Advance Auto of Ramsey is unable to get done! read more

Truly I'm moved by the kindness showed between beings today; at the mercy of pepboys individuals are in good hands. Whether Mars are Heaven I hope they will be able to relocate along w/ the elect. God bless you Getlemen read more

This store is hit or miss for the novice auto parts consumer. Customer service is barely existent. Visited the store and had 3 people behind the counter while a 4th helped the customer in front of me. No one offered to assist me as I waited at the counter. No one had the courtesey to say "someone will be right with you", just ignored me, as I was only 1 of 2 customers in the store. When a third customer walked in, 1 of 3 behind the counter says "who's next", as if he didn't see me waiting there. This happened once before and I was ready to walk out but decided to wait a bit longer while the manager and employees completed their discussion. This place needs a new manager. I will not be going back. No respect for the consumer. Don't need you to kiss my ass but at least make an effort to serve your customers, or someone else will. read more

Absolutely the worst service I have ever experienced in an auto parts store. 3 Vists to this store and 3 strikes! 1st time not one customer in store and 2 people behind counter talking without offering asisstance or acknowledging me. Just needed to get some sea foam. Finally I asked at counter and the just pointed to general area. I just could not see it, I needed help. Never asked if I had an Advanced Speedy Card. Guy was annoyed to have to re-ring it up to input my card info. Even told me, use your card next time but i insisted. 2nd time needed wiper blades. Asked if they could help me, again too busy yapping. Asked about how to install, and was told every car is different. I walked out dejected. Mind you only person in store again!! Walked out and went to Ramapo auto parts up the road and they even in installed them for me - free. Now I know they just clip on, he showed me how. Tonight was last strike. Again no one in store, same two people behind counter yapping. Erica and guy with gray hair. Wanted a stocking stuffer for friend. A new car smell air freshner. I could not find it. Asked for help and was told she doesn't know if they had it. You gotta look for it over there. I told her, I've been here 3 times and can't get someone to help me. Even told them I was a Speedy member. Erica told me " see you- bye" and laughed. Other gray haired guy thought it was funny too to send customer on his way this way. The only time they moved was when I took their picture to show no one in store but me and who they were so I can follow up with this complaint. Please do not go to this store. They are rude, and are bothered if you need assistance. I hate writing negative reviews, but this store takes the cake. Belive it or not, there motto is "service". Called customer service to complain and Kaylyn, was very sympathetic. But as they say, 3 strikes your out! read more

A gentleman that worked here made a sexist comment when someone offered the install my wiper blades for me. When I said I would like them installed, the man said to the other man working there "of course she wants them installed that's why they marry us. Haven't you figured that out yet?" Not going back here! Come on, it's 2017. read more

If I could give this place zero stars, I would. I went there twice in the past 3 days regarding the same issue and their managers and staff were incredibly rude, condescending, aggressive, and completely unprofessional. Customer service is non-existent there. They could not have cared less about me and all seemed annoyed by my presence as a customer from the start. They spoke to me like I was an idiot. Absolutely terrible. I'm sure there are some lovely people that work there but the 3 people I was dealing with in the past 3 days were terrible and truly upset me. I will never, ever be going back there and I would encourage any prospective customers to stay away from this location. read more

Guys there love to talk cars and always have what I need!! Some of the employees are older retiring guys just enjoying a part time car job.

customer service is shit. asked the guy working if a 2 ton floor lift would be able to raise my 2013 ram 1500 off the ground and he brushed me aside and said i'll be fine. When it was time to ring me up, he never asked for my phone number to receive points for my purchase. when i asked him if he was going to ask for my account info he said "It already went through" (which makes no sense when he never asked for my name or phone number or anything). when i asked if he could punch in my phone number, he gave me the attitude of a 15 year old girl and said "ill just give you a coupon next time you come in." I sternly said "just ring me up again and put in my phone number." this guy had the balls to keep this altercation going by complaining that he would have to return the items i bought and ring in everything all over again. Long story short, they need an entire new staff at this place. never going there again. read more