Absolutely the worst service I have ever experienced in an auto parts store. 3 Vists to this store and 3 strikes! 1st time not one customer in store and 2 people behind counter talking without offering asisstance or acknowledging me. Just needed to get some sea foam. Finally I asked at counter and the just pointed to general area. I just could not see it, I needed help. Never asked if I had an Advanced Speedy Card. Guy was annoyed to have to re-ring it up to input my card info. Even told me, use your card next time but i insisted. 2nd time needed wiper blades. Asked if they could help me, again too busy yapping. Asked about how to install, and was told every car is different. I walked out dejected. Mind you only person in store again!!
Walked out and went to Ramapo auto parts up the road and they even in installed them for me - free. Now I know they just clip on, he showed me how. Tonight was last strike. Again no one in store, same two people behind counter yapping. Erica and guy with gray hair. Wanted a stocking stuffer for friend. A new car smell air freshner. I could not find it. Asked for help and was told she doesn't know if they had it. You gotta look for it over there. I told her, I've been here 3 times and can't get someone to help me. Even told them I was a Speedy member. Erica told me " see you- bye" and laughed. Other gray haired guy thought it was funny too to send customer on his way this way. The only time they moved was when I took their picture to show no one in store but me and who they were so I can follow up with this complaint. Please do not go to this store. They are rude, and are bothered if you need assistance. I hate writing negative reviews, but this store takes the cake. Belive it or not, there motto is "service". Called customer service to complain and Kaylyn, was very sympathetic. But as they say, 3 strikes your out! read more