Steer clear of this place unless you're looking to be ripped off. Quoted $400 more than my regular mechanic for breaks and rotors. Lied to me about needing break fluid. Had the nerve to charge me a $40 "diagnostic fee" for the time they spent trying rip me off. Told them I wouldn't be back if they charged me $40. They couldn't care less about losing a repeat customer. Also, last time I scheduled an oil change first thing in the morning and got there early. Had to sit there for thirty minutes before they even bothered to bring my car in. What's the point of scheduling a change if they don't do it when you're scheduled. read more

Do not go here. I brought my car in for an emergency brakes replacement 3 months ago when I was in town visiting family. Sure the staff were helpful and nice enough. Changed my brakes/rotors the same day ($2700) and I was able to drive back home to the DC area. BUT literally 2 weeks later, my car would stutter when I hit the brakes, like they weren't catching. The brake pedal would also give while I had my foot on it. So incredibly unsafe! I called the same ETD asking what it could be. Nick (who I worked with the day I got my brakes replaced) told me not to wait and to bring it to someone right away. So after calling a few shops, I found a place that could take me that day. THE BRAKE PADS WERE EITHER PUT ON INCORRECTLY OR WERE FAULTY. They were already work unevenly and the brand new rotors were scratched! The shop told me of this error and offered to resurface the pads and rotors (cheaper vs shelling out another $2000k +) to see if that fixed the problem. It did! My point person this whole time has been Nick. Fast-forward two months later, I was assured by Nick at this ETD shop, I would have a partial refund (labor) of over $400. Weeks and weeks have gone by. I have called multiple times and Nick has told me that he had to ask management, then the refund had to be processed, then it was processed and I have wait 3 to 5 business days. Well here it is on business day six, and still no refund. I have definitely been given the runaround. And I will do what I need to make sure others don't fall into this same trap. And I will be filling a complaint to the better business bureau. read more

One of the most empathetic and honest exchanges I have ever had with a service provider. Nick is the most genuine person I have spoken to in this matter. I recommend anyone that needs tires to come here. read more

DO NOT GO THERE!!! They broke my headlight bulb And entire headlight casing They denied responsibility by Lying and blaming someone else The only other person who touched the Headlight was their employee Of course he denied it Head light builb They estimated 150$ then broke the Head and gave me a price of 675$ I also spent 1200$ on tires before they Broke they Broke the headlight build and. Lens. DO NOT GO THERE!!!!! read more

Car repair chains like these are very difficult to trust, you need to make sure the work you requested is actually performed. I originally had my car brought in for two ez services, a free rotation follow up (part of the tire package purchase installed 4/22) & an oil change. Reminder, this first rotation was back in October '22 however it looked like they weren't rotated after I picked up the car. Fronts still had heavier brake dust compared to rear wheels (car is front wheel drive). I couldn't 100% confirm or accuse the shop at that time because I didn't mark the wheels so I let it go. This time, 16 months later, I marked both rear tires before dropping off the car. I once again had them do the oil & specifically requested the tires be rotated, it was my main reason for coming in as my mechanic doesn't do tires. Picked up the car & receipt said both services were performed, including lug nut torquing & PSI adjustments. Total malarkey, I confirmed that aside from the oil change, the other services were not performed. This led me to conclude that the October '22 rotation was also fugazi. It's either laziness (George called to say we're almost done with your rotation $ oil change, maybe it's time you take care of preventative maintenance) or anger over me turning down such wallet draining, waste of time services. I never allow them to upsell me with good reason, did the same back in October '22. Regardless, Nick the store manager has been trying to contact me since but why, to make amends? I have to return & wait again for a stupid rotation? No dice, I cannot trust the business, the free rotation service is nothing more than a ruse to get people to purchase four tires. We are suckers. Anyway, have your car serviced here at your own risk! I'm never coming back as I'm sure after 15K miles of driving in 22 months, the tires are probably wearing unevenly. Always make sure the work you requested is actually performed & set traps to confirm the lie. Don't be intimidated, you work hard for your money & deserve to be treated fairly. read more

Utterly professional service from Billy and his team. Great customer service. Got in and out quickly and at a fair price. This was for a fleet vehicle for work. Will now be bringing all our personal vehicles here for servicing. Thanks Billy. read more

I brought my car in for 4 new tires I gave them the type of tire and size. When I picked up the car and paid $1500. The receipt said the tires I ordered but when I got home it looked different so I looked at the tires and they installed a different size tire on the car. They had to order the tires so all the people involved and no one looked at the size. Never again. read more

Worst place you could go for any kind of service, you can't trust anything they tell you. Left the drain plug loose on my brand new car and the oil drained out. Don't be fooled , it'll cost you in the long run. Also seen them Drive customers cars into the shop like they're bumper cars. If you don't sit and wait for your car don't be surprised if you get it back scratched and making noise. You e been warned !!! read more

Billy did a great job at getting me the tires I needed! Great service and communication!

Great professional service! Loved how quickly they were able to get me in and how thorough the service was. I highly recommend you go here for new tires and alignments. Its pretty rare that I am so impressed by service, but credit where its due. Do your self a favor and go to ETD. read more

It is so great to work with an auto repair shop that is honest! Nick and the rest of the staff are easy to work with. There is no upsell pressure and everything transaction I have had with this ETD site has been exceptional. read more

Great prices wonderful staff. Was happy with my appointment on time as promised. The guys running the place are honest, friendly, and fun to interact with. read more

iT IS AMAZING TO GO BECAUSE OF AN ADVERT HERE. The Ad shows one thing and the FEES associated as an add-on make it almost 80% higher! Is this Switch and Bait associated? Parking is not allowed but across Broadway in the INSERRA SHOP-RITE lot. YIKES! CONSUMER BEWARE! read more

I always use ETD in Hillsdale for all my car needs.... Billy and the guys there are always honest about what services my car needs and they are always very reasonably priced!! I have been going there for at least 10 years and will never go any where else!! read more

Such wonderful service! I had a bolt in my tire and a large group of children coming to my house and they took me right away. They took the time to explain everything to me and got me out in plenty of time. I really appreciated their kindness and efficiency! read more

I've been using ETD for the better part of the last two decades. They are trustworthy and reasonably priced. Yesterday I brought in a 2008 Toyota that I got used for my daughter. I asked them to check everything. I wanted the car to be as safe as possible. A less trustworthy mechanic could have come up with a laundry list of things that needed to be done. They told me the car was in excellent shape and just recommended routine maintenance like an oil change and some fluids to be replaced. Done for less than what a dealership cost and they even threw in few wiper blades. I will be back, highly recommend this place. read more

Ive used ETD in Hillsdale for as long as I can remember. Never disappointed in the service I've received there. The staff has always been top notch in the treatment of my family over the many years we've gone there. From oil changes to breaks to tires it has been the only place I take my vehicles. Highly recommended but make an appointment because word is out about how great they are. read more

I was very impressed with service and efficiency of the ETD team in Hillsdale. I called and set up an early weekend appointment with Jorge to install tires on my sister's car. The work was done right and completed before I knew it. read more

Store manager Austin Jarotski was awesome from the beginning to the end. Made online inquiry replacing all 4 tires on BMW535i as the wheel was shaking. Got a call from Austin 10 minutes later and made an appointment next day. Came in next day and he tells me I don't have to replace tires! Normally tire shops will try to sell the tires even if you don't need it!! Just did a rebalancing to eliminate the shaking and it only costed $16 per wheel compared to $900 I was going to spend on 4 tires!!! Thanks for your honesty and a quick response Austin. I know where to come next time I and my friends need to replace the tires. Awesome service! read more

I have a mixed feelings regarding this establishment, on one hand the two managers were nice and professional and the job was done properly. On the other hand I had a few disagreement with them. When I came with a flat that couldn't be fixed, I asked to replace one tire only, since it's very expensive ($340 each one ), they refused and forced me to replace both tires. Second issue was that after I agreed and they replaced both tires, I checked the manufacturer date on the tires and one of the the tires had an older date then a tire that I bought 6 months earlier in a different place. To be fair with Joe (the manager), he said that he will order a newer tire and he did so. I just feel that it was a waist of my time to go again. It should have been done properly in the beginning, since I paid a lot for both tires. read more

It has taken me a while to write this, but I had a very bad experience here. My son's car was brought in with a loud engine and it kept dying. After charging us almost a thousand dollars (for 4 new tires, a new starter, a new battery etc.), they told us there was an engine problem and we would have to see an engine specialist. Well, the car died on the way home and that was that. I understand that maybe the car was beyond repair when we brought it in, but they called and encouraged us to buy new tires for it and never mentioned an engine problem they could not repair until I went to pick it up. I feel they took advantage of us and would not recommend them. read more

Austin and the guys at ETD were extremely responsive and very professional. I blew out my tire on Kinderkamack Road the night before Thanksgiving and had the car towed to ETD. They said to drop off the car and they promised get to it first thing Friday morning. By 9 o'clock Friday morning they called me, had located the tire and had the car repaired by 4 o'clock that afternoon. I couldn't pick up the car Friday night. They parked my car in their garage overnight for safety and it was ready Saturday morning. Austin treated me as if I was their only customer. No one ever plans to get a flat tire. But if you are in the Pascack Valley area and you need your tires replaced there's no other place to go other than ETD in Hillsdale. read more

ETD Hillsdale values its customers, new and old. For over 20 years they have been my go-to place for work on our cars. And each generation of managers has carried on the tradition of trustworthy advice, help and workmanship. Whether it's a big job such as new brakes, or a small one (I've got a warning for tire pressure), they give the same attention. And they understand cost factors. They will give you the straight talk about what you need to do now and what can wait until the next service- they do not try to oversell you on unnecessary work. Today I took my son and introduced him to Austin, the manager. He had a concern about a tire and rim. Austin treated him with respect and jumped on it immediately himself, answering questions and making sure everything was fine. They have the values of the local auto mechanic I remember from my youth. They do the right thing. You can trust them. read more

ETD Tire is the best around for Tires, Oil Changes, Brakes and many other automotive needs. Josh does an awesome job of accommodating the customers and is always helpful, knowledgeable and professional. read more

My wife caught a flat tire 2 miles from her office and was fortunate to be towed to ETD in Hillsdale, NJ. Ozzy, the manager, was fantastic! He put my wife at ease, explained the work that needed to be done, and also informed her that repair work (recommended by the dealership where we purchased the car) wasn't necessary. It's very refreshing that there are still very professional and honest people who value customer service, which always drives repeat business. If anyone ever has any issues in the Hillsdale area and needs work done on a vehicle at a reasonable rate, ETD is the place to go! read more

I have been bringing my previous and current car to this shop for years. After having a couple of bad experiences at other service centers around town, a friend of mine recommended this center. I cannot say enough great things about their customer and mechanical services. Austin, Joe, and the rest of the team are extremely helpful and understanding. Not knowing much about mechanics myself, they work with me as I explain the issues I'm experiencing with my car. Prior to completing any work they give me a run down of the issues and prices. If they find any other problems they let me know as well. They are also accommodating when it comes to walk ins and/or appointments. I highly recommend this service center and will continue to do so! read more

Over the past 20 years, I have used ETD for tires for my Cars/Jeeps/SUVs. I have always been happy with the quick friendly service and will continue to bring my cars here. Staff was friendly and serice was quick! read more

Had all four tires replaced on 328i convertible. It took a couple of hours, and I feel they did a good job. They don't have a big selection of tires, but they found something that worked. The price was reasonable, too. I did have to wait 20 minutes to talk to the staff about what I needed. read more

Do not come here!!!! If I could give negative stars I would. I came here to align my Jeep Wrangler and they destroyed my wheel! And they didn't accept responsibility so I'm left with a destroyed wheel. If you want your vehicle to not be destroyed and or fall apart I recommend going anywhere else than here. read more

Omg the fastest cheapest fix for my shimmying issue after an alignment from Audi. They stopped by steering wheel from shaking but the rest of the car vibrated like crazy. Austin at ETD told me what to expect and within an hour or so problem solved. All for $68!! Very happy and will return when I need tires. Audi can kiss my butt! read more

What a scam. The assistant manager, Andy Haase, looked over my car and was very quick to conclude that my tire (flat from a nail) was no good, couldn't be patched and had to be replaced. He went on and on as to why it couldn't be patched. He then walked around to each tire and did a tread measurement and said 2 out of the remaining 3 had to replaced. Mind you, my car is a lease, up in 9 months and I only have 22,000 miles on the car. The treads looked fine to me. I nodded, said thanks and drove to Anita Tire in River Vale. Alan at Anita did the same walk around but said A) I can patch your tire - no problem B) your other 3 tires are fine. Total bill from Anita $26.00. ETD pitched hard for $780 in new tires. Sorry ETD!!! Run, don't walk, away from ETD in Hillsdale. Especially Andy Haase. read more

Bought close to $2000 worth of tires from these guys last year. I just got off the phone with the manager Joe asking how much it would cost to remove my summer set of rims and tires and switch to my winter set of rims and tires. This joke wanted to charge me (a returning customer) $260+ for 20 minutes worth of work. I will never be returning to this place. They live up to the stereotypical mechanic trying to take advantage of customers. And Joe is a rude and unprofessional manager. read more

I started coming there after being hugely over charged at the dealership for an oil change. I had two tires that needed to be replaced and called around, and etd had the best price. They also have very caring employees who try to get the best prices for you. I've since used them for my oils changes, also extremely reasonable. They helped with a warranty issue with tires when the dealership wouldn't help me. I highly recommend. read more

I needed to get a new tire quickly and tried ETD in Hillsdale since it was close to my home. It was the end of the day and they were getting ready to close, but advised me to come back first thing in the morning and they could work on it immediately and get me to work. They were true to their word and the work was done in about 30-40 minutes. The staff were all professional and friendly and I had a good first experience with them. read more

Have been a customer for years and these guys never disappoint. Great service, fair pricing and a very comfortable waiting area. Coffee is free, too! read more

Came to the shop for a new set of Summer tires. Austin was very knowledgeable about what they he talking about, and was just as professional. Austin showed that he truly cared about my tire choice by questioning why I went with the tire specification I did, and as well as answered any questions I had about them. Took about 45 minutes to 1 hour to swap out all tires, and they treated me and my vehicle with care and respect. read more

I was stuck with a run flat blown tire that was not in any condition to be driven on. I did not have a spare tire either. I managed to get the car to the closest ETD in Hackensack only to be told that my tire was not in stock. I was out of luck.... until I called my local Hillsdale ETD, which I have been using for years. Joe went out of his way to make some calls to get a tire delivered that day to the ETD in Hackensack. Thank you Joe for making a frustrating situation much less frustrating! read more

I've been going here for a while for tires but stopped in yesterday because two of my tires seemed to be leaking. Got there around 5:30pm and was out in 20 minutes with the two tires repaired and ready to go. Since they close at 6:00pm I was a little worried going in so late. However, Austin, the manager, was extremely friendly and helpful throughout the process from when I got there until I left. The service was quick and easy. The waiting area could use some updates, but because everything was so quick I wasn't waiting long any way. read more

First time customer for new set of tires. After calling 4 or 5 places, Andy at ETD was wiling to match my best price. I had to wait for car and they got me out in promised time. Only somewhat negative was a call from Joe asking if I could change the day of my appointment. I accommodated them only to arrive and hear Joe telling someone how backed-up they were that day, so why bring me in? Anyway they got me out on time and will be going back for alignment. Highly recommend dealing with Andy read more

Ozzy at the front desk was very helpful and courteous. Honored my coupon with no issues. Suggested a few things I may have needed, told me cost and I said I would wait on it. No real high pressure sales tactics. Good oil change ---in and out quickly. read more