Great store with the usual wide selection you're used to at an Oreilly's. They carry most…read moreeverything you'd need to help fix/repair/maintain any vehicle. Also nice that you can bring old oil in for recycling and it's free. Have come to this location several times and it's pretty good. They keep it decently clean and well stocked. Some of the employees are friendly and some are not, so it really just depends on the day what you're going to get. They also have convenient hours, too. Nothing crazy mind-blowing here but it's consistent with what you'd expect and gets the job done.

This comment is for the O'Reilly's in Machesney. Excellent for when you need something good quality…read moreand not expensive! And in a timely fashion! But unfortunately the service was horrible, the manager is a power chasing jerk and needs to treat his employees with respect in short staffed chaotic situations!

This is my favorite O'Reilly location. I've been coming here for probably a decade and the staff…read morehas been very friendly and helpful to me over the years. I'm a car novice so I appreciate that they aren't condescending like some employees at other locations are, they are usually patient and help teach me the right way to fix my car (especially when you come on off-peak hours and they have more time). I remember one time, it had to be at least 6 years ago, where I was changing my brakes and I brought in a brake caliper piston that I thought was broken beyond repair and asked if they had a replacement. Lo and behold, one of the guys (I believe his name was Adam) showed me how to fix it right there on the spot, costing me nothing except some brake grease. Now that's customer service! They have a good selection of items and 99% of the time they have what I need in stock. If not, they can order it and it comes within a day or two. I always come here for my car needs and will continue to do so.

Friendly staff,very helpful and very caring, and willing to help you install an item if you don't…read moreknow how to do it yourself

Watch your receipt they will charge for items you don't even have in front of them . Do not trust…read morethem . Also like to nickel and dime everything . We need more mom and pop parts yards .

They have pictures of some of their inventory online, which is nice to be able to see what could be…read moreleft in the yard. If you sign up on their website, you can get a discount for the $3 entry fee. They have manual lifts that can be used to help get parts from a car. I was able to buy a bumper in good condition (with core and filler) for about $100. It would be nice if they had a sink to wash your hands afterwards. There are some hand sanitizers and paper towels near the entrance. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) 2018

Johnny was AWESOME!!!!! He was polite and respectful!!! He put my bulbs in quick and easy.read more

I was helped by a young woman called Tee. She was very knowledgeable about my problem. She had…read morelots of good info and saved me a couple of bucks too!

I travel 70 miles at least once a month to go here. I buy alot as great stuff at low pricesread more

Do not buy from them!!! So many things were wrong with this place, but on top of that bad no very…read morebad personal (owner/manager) he was very rude.

I ordered a transmission for my car and it only lasted 150 miles only 2 days before transmission…read morestoped working now they don't want to answer my calls nor return my phone calls. Don't buy from them they WILL RIP U OFF!

Should be zero stars. Do not work with this company. Ordered a transmission on 04/14 and they…read morepromised delivery within 9 days. On 04/28 (14 days) they called and said there was an issue with shipping. Meanwhile I ordered another transmission and had it delivered and installed by the time they called a 3rd time on 05/06 to say it was shipped either 04/28 or 05/01 it was not clear which date but I said I don't understand if it was shipped the same date as the one I ordered from Ebay why it is not there. I told them I demand a refund. We will see if I need to lawyer up to get it...DO NOT WORK WITH THESE SCAMMERS

Absolutely horrible. If you would like to be lied to and stolen from, Rich is your guy! Never…read morereceived engine I prepaid for. He provided only excuses, no tracking number. NEVER EVER RECEVED PRODUCT but he received THOUSANDS of DOLLARS from my credit card instantly.

I needed a new transmission for my car. Their parts are high quality and the price was very fair…read more Dave helped me out and was so easy to work with. 10/10 customer service. Highly recommend Rockford Auto Parts to anyone looking for great service and dependable parts.