I had a really rough evening turn completely around thanks to Justin at the AutoZone on University…read moreBoulevard in Round Rock, TX. I had driven to Round Rock to go to IKEA, and when I came back out to my car, it wouldn't start. To make matters worse, my hood latch was broken. I managed to fix the latch enough to jump the car and drive to the closest AutoZone. When I got there, I went inside and asked Justin if he could check my battery and alternator. He immediately grabbed his tools and came outside to help me. At this point I was flustered and stressed, and when he asked me to open the hood, I accidentally opened the gas tank instead. Justin never once made me feel embarrassed. He was patient, calm, and kind the entire time. Using a flashlight I handed him, he helped locate the latch, opened the hood, and started checking everything. He tested the battery, starter, and alternator, and all came back good. Then, without hesitation, he checked the battery terminals because my dad suggested they might be loose. Sure enough, the grounding terminal was loose. Justin tightened everything down, secured the battery terminals properly, and even noticed the battery safety bracket in the back was loose. Even though he absolutely did not have to, he took the extra time to secure the battery safely into the housing for me. The entire interaction was handled with patience, grace, and a genuinely kind attitude. I arrived around 8:45 PM and was worried the store might be closing at 9:00 PM, but Justin never rushed me once. I know helping customers is part of the job, but kindness like that matters. I was fully prepared to buy a new AutoZone battery if needed, but Justin made a stressful night so much easier, and because of him, I'll absolutely continue being an AutoZone customer. Thank you, Justin. You were amazing. I hope I'm remembering your name correctly!

Don't come here if you want your headlight replaced. I've been getting my headlights replaced at…read moreAuto Zones across Texas for at least 15 years. Apparently they don't do that at this location. The person who I spoke to told me that he "wouldn't know how to do that." Ok bro. I'll go to another location. And I did and 15 minutes later I had a new headlight.

So I'll keep it short, but I've been traveling for work non stop. Never been handy, but was able to…read morelook up which bulb I needed for my turn signal on my precious little beater car I'm trying to keep going as long as I can. Javier took the extra few minutes to come out to the parking lot with me, and helped me replace the bulb. I know it sounds trivial, but after weeks on the road, no sleep, and just general exhaustion it meant the world to me that he took the time to help me. Thanks Javier!! Hope I won't need to come back, BUT for any auto questions/parts/help moving forward, I'll be coming here 100%.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Ethan is amazing super helpful if need a auto store go to Ethan's on university in Georgetown he's…read morethe best Kenny

Ethan went above and beyond to help me with my battery. I was out of there within 5 mins. Great…read morecustomer service!

Good Customer Service Thank You Amber and Ricky for putting the lightbulbs in my car I'm so…read moregrateful for y'all

I visited this AutoZone around 11 a.m. today, possibly a little after, and the experience was very…read moredisappointing. From the moment I walked in, no one greeted me or acknowledged me. I spent time walking the aisles trying to figure out which product would be best for the odor coming through my car vents, but no one asked if I needed help or if I was finding everything okay. While I was in the store, one employee at the register stood watching me, but not in a way that felt helpful or welcoming. It felt more like I was being watched instead of assisted. At the front of the store, another employee, who may have been in a leadership role but I am not certain, was tossing an object in the air and acting in a way that came across as unprofessional in front of customers. When I finally walked up to the counter, no one greeted me. No one said hello, asked how I was doing, or asked whether I found everything okay. I had to speak first and ask how they were doing just to get any acknowledgment at all. The cashier, a short Black woman with curly hair in a red shirt, started scanning my items without saying anything to me. At that point, I said that I had a question. My question was directed to the employee at the front who had been tossing the object in the air. Instead of responding professionally or asking what I needed help with, he gave me a very rude and unwelcoming look. He did not say, "What is your question?" or "How can I help you?" The look on his face came across like I was bothering him just by asking. It was dismissive, unprofessional, and uncomfortable enough that I decided not to ask my question at all and simply said, "Never mind." What made the experience even more disappointing is that I have had better visits at this location before. There is another employee there, a tall Black man who has usually been helpful during past visits, but this time he did not offer any help either and seemed to go along with the same unprofessional atmosphere. It is unfortunate that the experience at this location seems to depend on who is working that day. Customer service should be consistent, and that was not the case during this visit. Because of how uncomfortable and unwelcome I felt, I chose to leave and take my business to O'Reilly Auto Parts instead.

I've been going to this lambs for the past few years and have only great things to stay. They've…read moredone a great job with oil changes and balances/rotations on my explorer, and then recently, they did some more in-depth work on my 2019 4runner. They have a mechanic named Tyler who knows a lot about all vehicles but especially 4runners so I knew I was in good hands. They changed out my front and back shocks to bilstein 5100s, replaced my tie rods and front lower control arms, added spacers, and also did an alignment. I'd honestly had issues with the wheels rubbing since I bought it last year and was happy how Dylan (the manager) worked with me to walk me through everything that was needed and gave me a very fair price.

It is Time for my regular service! This particular Lambs is exceptional. The employees, of…read morecourse, is the greatest asset. They provide excellent service with kindness, honesty and patience. As a woman, it's important to know I'm not being lied to about my vehicles, and I have that certainty here. Not only are they honest, the integrity is amazing. They reach outside the box to be helpful. I moved 15 miles away from this shop. After telephoning many shops in my new community, I quickly realized. This shop is the best and worth the drive. I highly recommend you visit!

My sales professional AJ was amazing and very knowledgeable…read more He was patient with me throughout the whole process. He never failed to keep me updated and not to mention he made sure the delivery of my vehicle was in top notch shape and even worked overtime to keep my family satisfied. The sales managers were very helpful and explained the whole process as well. I truly felt like a part of the dealership's family. AJ has even called to check on me after the purchase which was mind blowing. I will forever be a loyal client. Once again thanks Nyle Maxwell

I came in for an oil change only to be told my valve cover was leaking oil. I replaced all the…read moreparts as my service salesman Dorian suggested along with a new set of spark plugs. I decided to wait at the dealership. Five hours later, I left w/my car now sputtering/hiccuping at each stop light. I called Dorian & he advised me to come back. Dorian was quick to get my car in and I was out of there roughly 30 minutes later. I drove home only to find out AGAIN it was STILL performing incorrectly - maybe not as bad but still sputtering. This was not an issue when I drove in. I called Dorian again and he asked once again if I had time to go in. It is now almost 4pm. I was not about to go in for a 3rd time. The issue happened to be an ignition coil. This back-and-forth caused a significant inconvenience including work time lost, the cost of fuel and toll charges for the multiple back and forth trips and added stress driving a vehicle that was not performing reliably. I contacted manager Wayne and Luis for an inconvenience credit but since they fixed these parts w/no added charges to me, no credit was given but a free oil change on my next visit. What a great way to treat a customer going on 15 years of Nissan service!

A-Line is an old school, no frills parts store. They carry higher quality parts than the big…read morechains. The guys at the counter are skilled, and useful with their experience. I recently found a higher quality rebuilt alternator at A-Line for less money than the 3 big chains in town. They also loaned me tools to swap out the fan shroud that I forgot to remove at home. I almost turned it in and they made sure that I swapped it on the spot to make sure that it fit and aligned properly. One big differentiator for A-Line is that they can resurface heads (and I would assume rotors) with a full machining shop. I will always check with them first when searching for replacement parts.

AWESOME place - Friendly, very professional. Fast and very knowledgeable staff. Great quality…read moreparts, including Motorcraft and Federated. A pleasure to deal with every time, I will always be back !

I got shaking engine on my S550 and called the service. Sarah picked up the phone. We explained our…read moreproblem to her and received help that exceeded our expectations. She was helpful, absolutely professional, and fair. She called just a few days later to say the car was ready. I am very satisfied; it was a pleasant surprise. Thank you Sarah, you are the best.

It would be hard to downrate this dealership given my recent personal experience there. Everyone…read morewith whom I worked in sales and service had a great level of professionalism and respect for their customers. Additionally, the GM there, Pace Bixler, has been beyond cordial. If I was buying another Mercedes, I'd look no further than this dealership.