I hate walking into stores like this being female, so I always bring a man with me. I did this on…read morethis visit as well, but it was unnecessary. I was replacing my windshield wipers, knew exactly what size I required, and knew I wanted the replacement warranty. The employee who helped me was surprised and said he didn't immediately offer it because he said I seemed like I just knew what I wanted and he was ringing me up, but it wasn't an issue. He then, like my previous review, offered to install my wipers. Of course I took him up on the offer. I appreciate that service. (As a side note, you should get this warranty. It's only a couple of bucks, and within a year, just return and you can get the wipers replaced, no cost. Just renew the warranty for those few bucks when you do it. No catch!)

I called ahead as I wanted to make sure they still did a "Free check engine light diagnosis", which…read morethey did. Also, I told them I needed windshield wipers. I told Terry over the phone what make and model my car was, and he said they did have them in stock. When I got there, I asked for Terry. But, he asked Robert for assistance in the diagnosis. Robert showed Terry the codes that came up, and that I would need to Google what they meant. But, then Robert went a step further and did it for me. We went back inside to get windshield wipers. Terry looked up my wipers and told me of their great program if you buy the warranty (only a few dollars) and they wear out (which in Texas sun, they do a lot), you just come back, pay just that warranty again, and the wipers are no cost. When we were done, he went to look for the wipers, had to ask Robert for assistance in finding them. We proceeded out to my car, which we were just at and he asked "This car"? I stood back and let him work, but he was having difficulty. He said he had to go back in to get screwdriver. That did not work. He went back in and got Robert again. Robert then took over and showed him how they came off and how to reinstall. Glad they provide those services. It was of a great help!

RUN!! I'm NEVER coming back. I had them install brand new LED headlights and running boards. It…read moretook a week+ for them to do it.. Once I picked up the truck they said "you will have issues with the running boards, they were "hard" to install. You should've got a different brand" mind you these are top Of the line running boards.. they were mad because it took more work for them. Secondly, the headlights. Right when I drove it off their dirt road, the blinker wasn't working. I took it back for them to Fix it, no "sorry about that" just looked at me like it was my fault. So they rigged it for a couple of weeks and now it's out again. Taking it to another shop to correctly fix the wiring issues since they can only mount tires and complain about hard work. No attention to detail, no quality work. Horrible.

If every establishment had customer service like this one the world would be a better place. Grady…read moreand Dino helped us out with our hitch and some other things we needed fixed but didn't know they carried going into it. Absolutely fantastic team of people.

Manager and assistant manager incredibly unhelpful, essentially told me to go fuck myself if I…read moredidn't like having to wait 2 hours to hear that they'd not honor their own warranty. Avoid at all costs.

I'm pleased that I didn't need to drive all the way to the nearest Hyundai dealer to get an oil…read morefilter to stay within OEM when doing an oil change.

We took my wife's car in to get the battery checked as we were recommended to have it replaced by…read morethe someone else. The gentleman who helped us ran the battery through the tester and showed us that our battery was running well and working fine in every aspect. He not only checked the battery but the starter and something else as well to ally our concerns that we did not in fact need a new battery! His refreshing frankness has made us fans of this store for life! We will use this location for all our auto care needs...

Helpful staff and nice and fast service. Easy to get to and easy to talk to about your needs . He…read morecalled me Boss man and checked out fast with a smile !

Pettit Huge shoutout to Pettit at autozone Parmer came in…read morewith my engine light on and had no idea what was wrong. Pettit went above and beyond for me . He read the sensor,explained the potentia issues on a level I could understand,and never made me feel inferior.thank you this man needs a raise .

Not unfriendly... But not welcoming either. I got the sense that I could have been left to roam the…read moreaisle all day without help. If you happen to catch someone's eye, they'll direct you to self-checkout to finish the deal. I probably overpaid for oil, for an emergency situation, I'm glad it was there as an option, at least. Not my first choice by far and not one I'll go back to if my car can make the distance.

I'm sure I'll just be another voice in the choir, but hey the more voices the more harmony…read morecelebrating something good. And these employees worked in harmony to helped me out to avoid a huge headache. The song I'm singing is, "I'll Be Home for Christmas (with my new battery)". And I'm sure I'm joining the chorus of praise for the company who's embraced being the battery champs. A quick set-up and maybe a cautionary tale. My car had been starting slowly and I thought I would wait for my annual inspection to get the battery checked. But yesterday, I went to the grocery and as I went in the rear deck wouldn't open. Tried the remote, the switch on the deck and on the dash. Nothing. When I came out of the store, the remote wouldn't unlock the doors. I manually opened the door and in my Oh-S moment I prayed. Thankfully it started. I had to do something NOW. I drove immediately to AutoZone, went inside and Dominic left the counter immediately. He tested the battery: One cell was dead and the battery was draining fast. He and his coworkers worked together to find a high quality, warranted replacement. He and his coworkers also worked together to get the battery swapped out free of charge. Recycling of the old battery was free, too. In desperate, out relieved in 30-minutes. "Hallelujah AutoZone"

Doug Doug this man is a true Superstar he took my issue and resolved it. I had an issue with an…read morealternator problem three times and Doug took care of it he even went out of his way and refunded me which was incredible I thank you Doug I wish all people took after you. Your district manager is awesome as well. Your store is number one! Kenny Garcia

I just wanted to say a huge thank you to Brandon at the Service dept. I walked up yesterday as he…read morewas locking the front doors and he immediately asked if I needed help. He could have said sorry we are closed. He helped without hesistation. I was trying to pick up my car. Than k you, Brandon for your care for the customer. Yesterday was not a good day for many reasons. His kindness and effort was greatly appreciated. Thank you, Brandon.

I scheduled an appointment with Toyota Round Rock Service for an oil change and to diagnose an…read moreissue with my trunk, which has not been working properly. When I dropped off the car, my service advisor Nathan told me it would take about 2 hours for the oil change and that they would also diagnose the trunk issue and call me with an update. After waiting 3.5 hours, I received a notification saying my vehicle was ready -- but the notification only mentioned the oil change. There was absolutely no information about the trunk issue, no diagnosis, and nobody called me as promised. My car then sat there for two days. I tried calling multiple times, left voice messages, and contacted the office, but my service advisor never called me back. Later I found out he had mixed up my phone number. On the second day, I finally drove there in person without any call from them. My car was sitting outside, and when I asked if everything was ready, I was told with a smile, "Yes, everything is done." I grabbed my keys, walked to the car, pressed the trunk button -- and immediately realized the trunk still did not work at all. When I pointed this out, I was simply told, "Oops, yesterday it was working, today it's not working again." This is not acceptable service. I lost two full days, I have two kids, and we only have one vehicle in the family. The lack of communication, wasted time, and careless attitude were extremely frustrating and disappointing.

I had a really rough evening turn completely around thanks to Justin at the AutoZone on University…read moreBoulevard in Round Rock, TX. I had driven to Round Rock to go to IKEA, and when I came back out to my car, it wouldn't start. To make matters worse, my hood latch was broken. I managed to fix the latch enough to jump the car and drive to the closest AutoZone. When I got there, I went inside and asked Justin if he could check my battery and alternator. He immediately grabbed his tools and came outside to help me. At this point I was flustered and stressed, and when he asked me to open the hood, I accidentally opened the gas tank instead. Justin never once made me feel embarrassed. He was patient, calm, and kind the entire time. Using a flashlight I handed him, he helped locate the latch, opened the hood, and started checking everything. He tested the battery, starter, and alternator, and all came back good. Then, without hesitation, he checked the battery terminals because my dad suggested they might be loose. Sure enough, the grounding terminal was loose. Justin tightened everything down, secured the battery terminals properly, and even noticed the battery safety bracket in the back was loose. Even though he absolutely did not have to, he took the extra time to secure the battery safely into the housing for me. The entire interaction was handled with patience, grace, and a genuinely kind attitude. I arrived around 8:45 PM and was worried the store might be closing at 9:00 PM, but Justin never rushed me once. I know helping customers is part of the job, but kindness like that matters. I was fully prepared to buy a new AutoZone battery if needed, but Justin made a stressful night so much easier, and because of him, I'll absolutely continue being an AutoZone customer. Thank you, Justin. You were amazing. I hope I'm remembering your name correctly!

Don't come here if you want your headlight replaced. I've been getting my headlights replaced at…read moreAuto Zones across Texas for at least 15 years. Apparently they don't do that at this location. The person who I spoke to told me that he "wouldn't know how to do that." Ok bro. I'll go to another location. And I did and 15 minutes later I had a new headlight.