As a 60-year-old woman, I had to buy windshield wipers. They helped me choose the right one and not…read moreonly did they do that, they put it on for me! All the men in the store were so kind! Highly recommend recommended.

My grandson had a dead battery in Round Rock on a Satruday night, and Andrew at Advanced Auto Parts…read moreon Mays St. gave him detailed instructions on how to use cables between his monster 4-Runner and my puny Santa Fe ... and it worked. They tested his battery and, due to its age, he decided to put in a new one. Within minutes, Andrew's co-worker had it installed. We are so grateful to them both for their help!

RUN!! I'm NEVER coming back. I had them install brand new LED headlights and running boards. It…read moretook a week+ for them to do it.. Once I picked up the truck they said "you will have issues with the running boards, they were "hard" to install. You should've got a different brand" mind you these are top Of the line running boards.. they were mad because it took more work for them. Secondly, the headlights. Right when I drove it off their dirt road, the blinker wasn't working. I took it back for them to Fix it, no "sorry about that" just looked at me like it was my fault. So they rigged it for a couple of weeks and now it's out again. Taking it to another shop to correctly fix the wiring issues since they can only mount tires and complain about hard work. No attention to detail, no quality work. Horrible.

If every establishment had customer service like this one the world would be a better place. Grady…read moreand Dino helped us out with our hitch and some other things we needed fixed but didn't know they carried going into it. Absolutely fantastic team of people.

came to AutoZone and needed help with my coil calvin came out and brought tool for me quick and…read morefast he is a excellent worker great job

The team at this location are incredibly kind and helped me to the best of their abilities in a…read morefrustrating situation. Ibrahim, Calvin, and their team are amazing!

I'm sure I'll just be another voice in the choir, but hey the more voices the more harmony…read morecelebrating something good. And these employees worked in harmony to helped me out to avoid a huge headache. The song I'm singing is, "I'll Be Home for Christmas (with my new battery)". And I'm sure I'm joining the chorus of praise for the company who's embraced being the battery champs. A quick set-up and maybe a cautionary tale. My car had been starting slowly and I thought I would wait for my annual inspection to get the battery checked. But yesterday, I went to the grocery and as I went in the rear deck wouldn't open. Tried the remote, the switch on the deck and on the dash. Nothing. When I came out of the store, the remote wouldn't unlock the doors. I manually opened the door and in my Oh-S moment I prayed. Thankfully it started. I had to do something NOW. I drove immediately to AutoZone, went inside and Dominic left the counter immediately. He tested the battery: One cell was dead and the battery was draining fast. He and his coworkers worked together to find a high quality, warranted replacement. He and his coworkers also worked together to get the battery swapped out free of charge. Recycling of the old battery was free, too. In desperate, out relieved in 30-minutes. "Hallelujah AutoZone"

In February of 2025, I took my vehicle to my mechanic for routine 100K maintenance. The pickup was…read morerunning fine. After two attempts at repairs/updates using AutoZone parts that failed or were incorrect for the application, OEM parts were requested and installed. They worked great until they didn't (at the end of May 2025)--the timing gear broke and caused catastrophic engine failure. I relied on AutoZone management promises to cover my and the mechanic's extra costs, including a new engine. I ultimately had to order and pay for a new engine and its installation at the end of July of 2025. I have been trying since then to seek compensation from AutoZone with no success. They have copies of all invoices from myself and the mechanic along with a timeline recap of all activities and costs. I have stayed in contact with AutoZone corporate representatives that assure me that my claim is being handled. It is now August 31, 2026, and I have not received any notifications (unless I email or call them) or compensation. I cannot recommend AutoZone for their parts or their guarantee/warranty they make on their parts or their statements their representatives make.

My CD changer in my 2008 Mazda 6 w/ Bose died and after 2 months of Austin radio I decided I needed…read moreto do something about it. When the changer first died I emailed Custom Sounds and got an estimate on how much it would cost. I knew it would be pricey due to the existing Bose system (Bose doesn't play well with after-market parts). Turns out it was a little more than I thought as the Mazda 6 requires the face of the center console to be replaced to allow for a single or double DIN stereo. When I finally decided to go ahead with this I visited Custom Sounds in person. The employee I had emailed with no longer worked there and hadn't documented our conversation. Dustin gave me a new quote. It was about $50 more than the original which didn't bother me. It's quite possible the original was missing some things and I had asked for an estimate not a binding quote. Dustin was able to work with my schedule and get me in a couple days later on a Saturday (the only day I could do it). I dropped the car off and when I returned home I got a call from Dustin saying they started the work and noticed I had a Bose system and it would be about $70 more due to another part and some more labor. That was pretty frustrating but I told him to go ahead. Austin radio is that bad. A couple hours later they called to say my car was ready. Dustin took me out to my car and walked me through how to use the new receiver and pair it with my phone. The installation looks great and everything (including the existing steering wheel controls) works perfectly. They even mounted the mic for bluetooth phone connections in a way that you can't see the wire going to the receiver. Even better, the extra part and labor weren't needed as the receiver I chose was able to pump out sound at a level that worked fine with the existing Bose amp and speakers. Saved me $70. My only regret is the installation was much better than I expected. If I had know it was going to look this good I would've spent an extra $100 for a double DIN touch screen receiver. With that you'd never know my car had an after-market unit in it.

Ryan & John were absolutely phenomenal! They have an extremely noticeable welcoming vibe that…read moredefinitely made me feel comfortable. Ryan immediately came to assist and see what was up with my system. I'm a very good judge of character & not once did they give off and suspicious vibes! John didn't even charge for what Ryan fixed! They are more than worth it, I can guarantee it! I'll definitely be back to upgrade my system!!! Thanks guys!!

Really appreciated the service here this week. I went to a competitor for a check engine light…read morediagnostic a week or two ago, and they handed me the printout and I didn't know what to do. It had primary and secondary codes, and that was the end of the transaction. The light turned off, then on again this week dominant to O' Reilly's instead. The man at the counter printed the diagnostic, then without any provocation from me, explained what the issue likely was based on experience, what to try first, the parts I'd need, and the tool I could borrow to get it done. He walked me to my vehicle and showed me exactly where the part was located and how it was attached so I could get a sense for myself what would be involved in doing the fix ourselves. Night and day difference in service.

Online order was easy. Needed a headlight today. Easy access in and out right on Crystal Falls…read more Got my confirmation email, my order was ready. Friendly greeting as I walked in the door. Gave them my name and he went and grabbed my headlight. Only hiccup was on my end not realizing I ordered a high beam light versus a low light that I needed.

The inside of the Automotive repair shop is very clean and very nice employees. they did the…read moreservice was requested and seemed to do a very good job. the Price is little high but i believe average price on automotive work but the employees were very nice.

We took our car for state inspection to this location of Chelsie's, to our surprise the individual…read moreby the name of Bryan at the counter told us there were a few people a head of us when there was only one lady waiting for her car to be inspected, he seemed like he could not handle the traffic ln the store, after making us wait for 45 minutes he came up with bogus reason saying in our insurance card the vin number 8 looks like B and accused us for not having an insurance for the right car, you could see hate in his tone, I will not recommend Chelsie's for any type of Automotive service, he kept complaining that he does not make any money from state inspection to another person behind the glass. GLP1 SE

I had a really rough evening turn completely around thanks to Justin at the AutoZone on University…read moreBoulevard in Round Rock, TX. I had driven to Round Rock to go to IKEA, and when I came back out to my car, it wouldn't start. To make matters worse, my hood latch was broken. I managed to fix the latch enough to jump the car and drive to the closest AutoZone. When I got there, I went inside and asked Justin if he could check my battery and alternator. He immediately grabbed his tools and came outside to help me. At this point I was flustered and stressed, and when he asked me to open the hood, I accidentally opened the gas tank instead. Justin never once made me feel embarrassed. He was patient, calm, and kind the entire time. Using a flashlight I handed him, he helped locate the latch, opened the hood, and started checking everything. He tested the battery, starter, and alternator, and all came back good. Then, without hesitation, he checked the battery terminals because my dad suggested they might be loose. Sure enough, the grounding terminal was loose. Justin tightened everything down, secured the battery terminals properly, and even noticed the battery safety bracket in the back was loose. Even though he absolutely did not have to, he took the extra time to secure the battery safely into the housing for me. The entire interaction was handled with patience, grace, and a genuinely kind attitude. I arrived around 8:45 PM and was worried the store might be closing at 9:00 PM, but Justin never rushed me once. I know helping customers is part of the job, but kindness like that matters. I was fully prepared to buy a new AutoZone battery if needed, but Justin made a stressful night so much easier, and because of him, I'll absolutely continue being an AutoZone customer. Thank you, Justin. You were amazing. I hope I'm remembering your name correctly!

Don't come here if you want your headlight replaced. I've been getting my headlights replaced at…read moreAuto Zones across Texas for at least 15 years. Apparently they don't do that at this location. The person who I spoke to told me that he "wouldn't know how to do that." Ok bro. I'll go to another location. And I did and 15 minutes later I had a new headlight.