Employee Xavier had great customer service, was very patient and very helpful!! I recommend this…read morelocation!

I visited this AutoZone around 11 a.m. today, possibly a little after, and the experience was very…read moredisappointing. From the moment I walked in, no one greeted me or acknowledged me. I spent time walking the aisles trying to figure out which product would be best for the odor coming through my car vents, but no one asked if I needed help or if I was finding everything okay. While I was in the store, one employee at the register stood watching me, but not in a way that felt helpful or welcoming. It felt more like I was being watched instead of assisted. At the front of the store, another employee, who may have been in a leadership role but I am not certain, was tossing an object in the air and acting in a way that came across as unprofessional in front of customers. When I finally walked up to the counter, no one greeted me. No one said hello, asked how I was doing, or asked whether I found everything okay. I had to speak first and ask how they were doing just to get any acknowledgment at all. The cashier, a short Black woman with curly hair in a red shirt, started scanning my items without saying anything to me. At that point, I said that I had a question. My question was directed to the employee at the front who had been tossing the object in the air. Instead of responding professionally or asking what I needed help with, he gave me a very rude and unwelcoming look. He did not say, "What is your question?" or "How can I help you?" The look on his face came across like I was bothering him just by asking. It was dismissive, unprofessional, and uncomfortable enough that I decided not to ask my question at all and simply said, "Never mind." What made the experience even more disappointing is that I have had better visits at this location before. There is another employee there, a tall Black man who has usually been helpful during past visits, but this time he did not offer any help either and seemed to go along with the same unprofessional atmosphere. It is unfortunate that the experience at this location seems to depend on who is working that day. Customer service should be consistent, and that was not the case during this visit. Because of how uncomfortable and unwelcome I felt, I chose to leave and take my business to O'Reilly Auto Parts instead.

Horrible customer service every single time i've gone and now IM DONE! straight racism and…read moreunhelpful. They took my money and the older gentleman with glasses had no empathy about the situation. I don't know how he still has his job with all the complaints on him. I called my bank just now and I will be getting my money back! TAKE YOUR MONEY TO ORIELLYS!

Right before closing, it was a race to the door between me trying to open the door and the employee…read moretrying to lock the door. The employee won. Another employee quickly rushed to the door realizing that the other employee had screwed up and made a disastrous customer relations mistake. He unlocked and opened the door. He apologized and told me the reopening time in the morning. I thanked him and said, "I'm glad you came out because the other employee locked the door in my face." Earlier in the year I had a polar opposite experience with a different employee who couldn't have been nicer or more pleasant to work with. Therefore this review is an average of the two experiences. Recommended. Just don't show up late.

Bats bats bats... Austin is crazy for bats!…read more It was a school event for my youngest that brought us here. Evidently there is a huge colony of bats under the bridge that you can watch from here too. Pull up in the parking lot...there is a lot of room, grab your chairs (blankets as well for when we went, it was cold!), and pick you spot facing the bridge. There are people here handing out info on the bats as well. They can tell you everything you ever wanted to know about the bats. I was shocked at how many people where here! It was quite the crowd considering it was a very cold night. There was even a bus load of students that came in. Then right at dusk out they came... first a couple then a few more were milling around and then the whole colony of thousands flew out. It isn't tike watching from the water at the congress street bridge but it was still cool. It was a great spot for my sons kindergarten class to see the bats for sure!

I called in advance to see if they had a product in store, and was informed that they did. I…read morearrived shortly thereafter and indicated that I had called about that product, and they had it at the counter. Now that's service!

As a 60-year-old woman, I had to buy windshield wipers. They helped me choose the right one and not…read moreonly did they do that, they put it on for me! All the men in the store were so kind! Highly recommend recommended.

My grandson had a dead battery in Round Rock on a Satruday night, and Andrew at Advanced Auto Parts…read moreon Mays St. gave him detailed instructions on how to use cables between his monster 4-Runner and my puny Santa Fe ... and it worked. They tested his battery and, due to its age, he decided to put in a new one. Within minutes, Andrew's co-worker had it installed. We are so grateful to them both for their help!

So I'll keep it short, but I've been traveling for work non stop. Never been handy, but was able to…read morelook up which bulb I needed for my turn signal on my precious little beater car I'm trying to keep going as long as I can. Javier took the extra few minutes to come out to the parking lot with me, and helped me replace the bulb. I know it sounds trivial, but after weeks on the road, no sleep, and just general exhaustion it meant the world to me that he took the time to help me. Thanks Javier!! Hope I won't need to come back, BUT for any auto questions/parts/help moving forward, I'll be coming here 100%.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

My battery was dead, had a jump to get me to OReillys on AW Grimes. 545 in the afternoon. Junior…read moreand one other gentlemen was working the counter. They both worked on my car, Brand new battery and 20 minutes later I was on my way home. They were so sweet, so professional. I appreciated the kind words and I didn't feel rushed. Fantastic service!

Yesterday morning my daughter's check engine light came on out of nowhere so later in the afternoon…read morewe decided to follow one another to O'Reillys to see if we could get it analyzed. We had the absolute pleasure of being assisted by James. He was soo extremely helpful and nice. He came out to the car, pulled up and printed all the information and answered all of our questions. Because he was so helpful I decided to ask him about a recent issue I started having with my car's A/C. He didn't hesitate to follow us out to my vehicle and address all my questions. We truly appreciated his assistance and willingness to help. He never made us feel like a bother (as I've felt at other stores). We decided to go to O'Reillys (specifically this location) over other establishments because of my recent experience with Tim (see prior review) and will probably now continue to choose O'Reillys because they've shown that they provide the best customer service. I definitely recommend stopping by here if you're in the area!

I had a really rough evening turn completely around thanks to Justin at the AutoZone on University…read moreBoulevard in Round Rock, TX. I had driven to Round Rock to go to IKEA, and when I came back out to my car, it wouldn't start. To make matters worse, my hood latch was broken. I managed to fix the latch enough to jump the car and drive to the closest AutoZone. When I got there, I went inside and asked Justin if he could check my battery and alternator. He immediately grabbed his tools and came outside to help me. At this point I was flustered and stressed, and when he asked me to open the hood, I accidentally opened the gas tank instead. Justin never once made me feel embarrassed. He was patient, calm, and kind the entire time. Using a flashlight I handed him, he helped locate the latch, opened the hood, and started checking everything. He tested the battery, starter, and alternator, and all came back good. Then, without hesitation, he checked the battery terminals because my dad suggested they might be loose. Sure enough, the grounding terminal was loose. Justin tightened everything down, secured the battery terminals properly, and even noticed the battery safety bracket in the back was loose. Even though he absolutely did not have to, he took the extra time to secure the battery safely into the housing for me. The entire interaction was handled with patience, grace, and a genuinely kind attitude. I arrived around 8:45 PM and was worried the store might be closing at 9:00 PM, but Justin never rushed me once. I know helping customers is part of the job, but kindness like that matters. I was fully prepared to buy a new AutoZone battery if needed, but Justin made a stressful night so much easier, and because of him, I'll absolutely continue being an AutoZone customer. Thank you, Justin. You were amazing. I hope I'm remembering your name correctly!

Don't come here if you want your headlight replaced. I've been getting my headlights replaced at…read moreAuto Zones across Texas for at least 15 years. Apparently they don't do that at this location. The person who I spoke to told me that he "wouldn't know how to do that." Ok bro. I'll go to another location. And I did and 15 minutes later I had a new headlight.

Friendly staff and efficient services. My vehicle was in the shop longer than anticipated due to…read morethe call volume of customers and vehicles needing to be serviced. Round Rock Honda Service Center provided me with a lender vehicle (2026 Honda CRV), which allowed me to continue my weekend plans in Austin. Huge shoutout to Mo for being a solid dude and assisting me with my vehicle service needs!

Very disappointed. 2 hr. service and the car wasn't touched. I thought it was done, as it was…read moreparked outside, and went to the desk to ask. Rude service manager, full of excuses. Snark side comment guy refused to give his name. 15 years of coming here and now a horrible experience. 5 people need more training, Dispatcher, Porter, Service Advisor, Service Sr. Manager and guy who refused to give his name. 5 stars are now 1 star. Think before buying from this dealer or service department. Old review below. P.S. A manager's job is to calmly reassure, to acknowledge the problem and to resolve it, not gaslight the customer. Certainly no uninvolved employee should be making side comments about the matter. Also, please don't lie to the customer. Uber service is no longer available.