No returns policy. Essentially they don't provide you with any verbiage to return a product. Then…read moreif you wanted to return they will charge you 20-35% restocking fee. Only in FL. There are better vendors to buy from.

BUYER BEWARE !!! Bait and switch just might be used on your purchase also or this company has a…read moregenuine quality control problem in picking the correct merchandise that there customer ordered. I gave this company 2 alternatives to rectify the issue and they blatantly disregarded basic easy instruction to make this matter right. Do business with them only if you want to "chance" getting what you ordered right

The service is great n the owner doesn't overcharge you n does a great job. Highly recommendread more

78/100 in 2016 challenge…read more Love this place. It is located in Kissimmee in between O.T.B. and Michigan Ave off of Donegan right after the railroad tracks. Don't let the railroad trails scare you. The do minor things like oil changes and other repairs. Tilo ( I think that is how you spell it) is one of the most honest mechanics you ever want to meet. My hubby sent me here for an oil change and a problem with my car. He told be right off the bat that is was going to be something he couldn't fix and sent me to someone who could. Very honest likeable guy. Never had any problems with the staff here and I will only go here from now on.

I have visited this location several times and usually get great customer service. On the night of…read moreTuesday May 26 around 8:15pm I walked in to buy batteries for my car keys. The young gentleman sweeping by the door greeted me but made me wait at the counter for well over a minute before asking what I needed. When I told him I needed key batteries he gave me some story how I needed to open them up myself and that the batteries were on the other side of the store. You could tell by his tone and body language he had no desire to assist me and simply wanted his day to be done. I noticed a lady behind the counter and asked her the same question only to be told in the same lazy I don't want to help you tone they don't do that. You will change a windshield wiper, and do a diagnostic test when you are not qualified mechanics but won't provide customer service to replace a key battery. To blame your laziness on a store policy is lame. Like I said I have visited this location several times for various reasons. This is not the first time I visited for key batteries, this location has changed them before. It is clear this location is losing its vision for top quality customer service. To the two people working the night shift. If your tone and language tell the customer you don't care, the customer will walk out and go somewhere else. Next time it might be bigger than a key battery

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Hi Guys, I too placed an order on 12/28/12 and still have not received it. I emailed them 2 weeks…read moreago since there is no phone number listed on their website which seems pretty convenient for them. And got the same response about the product being out of stock and it will ship as soon as they get them in. Well still haven't received it and I emailed them last Friday to just get a refund and suprise suprise. No response. Emailed them again today and still nothing. Starting to get the feeling that we've all been had!

My son ordered a leveling kit online for a Christmas gift and it has been a month and still have…read morenot received. Sent numerous emails and called toll free number which is busy 24/7. Sent email through better business bureau and still did not receive a response. Would not trust them. Now we are out $100 and no product.

Close to home knowledgeable employees good competitive prices, so my go to parts store. Stopped in…read morefor Mobile 1 oil 5 quart and 2 quart Lucas engine oil stabilizer one for car one for Club Car.

Purchased an item which I have a receipt for I had to wait days for it to come in, so decided to…read morepurchase the same item from a different advance auto parts store of the street in St. Cloud. I tried to return the part that I never even picked up. With receipt in hand, Laura, the manager is saying that she cannot refund my money. This is not policy. I don't know what's going on with this place but it's gone downhill what is disappointment?