I would like to give Kelsey Legeny and TJ a big shout out we recentley bought a 2023 Dodge…read moreChallenger from Imperial Cars in Mendon , Mass. Kelsey was great she treated us like royalty, she was kind, patient and thoughtful. TJ was very helpful in helping us hammer out a deal . It was a nice experience and I would definitely tell alll my friends and anyone listening to find your way to the best car lot in Mass. Again a big thanks to Kelsey and TJ , good job guys. Thanks again.

I was looking for a new car and planned to trade in my 2013 Toyota Avalon with only 78,000 miles,…read morewhich was in excellent condition. Kelley Blue Book estimated the trade-in value at around $9,500-$10,000. This dealership told me that Carfax showed the vehicle had been in an accident prior to my purchasing it in 2015, and because of that, they were only willing to offer me $6,000 versus the $9,000 they originally told me. Then they were extremely pushy wanting to make the deal ASAP. Fortunately, I still had the original Carfax report from when I purchased the car, and there was no accident listed on it. I felt the $6,000 offer was an extreme lowball, so I decided to take my business elsewhere. Their loss! I purchased my new vehicle elsewhere as well. I'm very glad I did. Another dealership gave me $10,000 for my trade, and they sold the Avalon within days. I believe it was listed/sold for somewhere around $18,000. My advice: Do your own research and get more than one trade-in offer before accepting what a dealership tells you your vehicle is worth. In my case, getting a second opinion made a $4,000 difference. I would not trust this dealership with a trade-in.

Can I give it double five stars?? From start to finish, my experience here was just perfect. It…read morewasn't without a couple of hiccups but you know what? By fixing the hiccups immediately and gracefully (instead of ignoring them) I can still stand by five stars! Mine was a buying experience, so although I wanted to get everything done in a couple of hours or less, it stretched on. And on like any car buying experience does. But there's a complimentary cafe with actual coffee and snacks, a delightful barista, plenty of seating options, and since the dealership is the size of some small towns, more than enough vehicle choices! I found EXACTLY what I wanted and even though my particular idiosyncrasies played very strongly into my purchase, they made it happen. Big shout out to Fadia in Sales, who went way above and beyond for me, and Sam in the Business office who made me feel even more certain I had the right car! I'll be back for the service. I know it will stand up!

I love going to my dealer. As I pull up, Julio is there to welcome me and even remembers our last…read moreconversation. Ronni is the best, always gives superior customer service each time I go there and suggests preventive options for the upcoming season.

My console unit radio, temp, GPS in my car blew out in my Lincoln. Ron who I believe is the owner…read morecouldn't have been nicer. Unfortunately, they could not fix the problem and I had to go to the dealer, but Ron waved the $75 and felt bad that they could not do it as it was a proprietary Lincoln problem. This class and I don't let hesitate to return!

Was having an issue with my motorcycle radio. Ron tackled it and found a solution! Awesome company…read morethey have over there!

What a wonderful experience, and the customer service was absolutely superb! I'm not one to leave…read morereviews, but I wanted to share this one because it's rare to find such a great place. They're trustworthy and get the job done quickly at a very fair market price.

Perform work on all our cars, from Honda to BMW. Willing to use specific BMW parts/oils when…read moreasked. Always honest and get the job done. Been buying tires from them too. Prices comparable to TireRack.

What pieces of shit. We spent $356 on new brakes for my dtr car. We returned them the next day…read morebecause my daughter go into an accident and car it totaled . They only gave us $ $277 back and a $56 gift car because the "computer" wouldn't allow the proper refund . So we have to Eat the remained but the computer won't allow it. What is she supposed to do with a gift card . This was with the manager of the Brockton store . Completely unacceptable customer service . Items returned the next day untouched .

We were in need of a new battery for our sons 2005 CRV. We used the website and also called to make…read moresure we could get the right Battery. It was available and Gaige came out to our car and installed it. He also checked the oil and coolant level and informed us it was all looking good. He was very thorough and pleasant as we chatted through the whole procedure. We were very impressed. Thank you.

Under the new ownership Joe's Service station gets 5 stars from me…read more Every time I bring one of my vehicles to Vinny, he takes me in right away and gets to the bottom of my issue. As far as cost goes he's the best, just Had 4 calipers replaced on my Tundra which were seizing causing an awful loss of breaking. He was extremely reasonable in his pricing, considering the time to find parts etc. Not all suppliers had the parts in stock. He has also fixed my Buick 4 door sedan which had a bad control arm bushing, in which the previous owner of Joes Service could not find. I now drive in confidence. Best to you all! JB

Of course I'm gonna give my dad 5 stars. Shoutout to Brian too. Hardest working guys on the planet…read more!!!!!!

This is most definitely a bait and switch operation. I paid in full for a car remote starter, then…read morethey tried to up my price THREE different times for what I already paid for. Never would I ever recommend this place to anyone. No way!!!

As we all know, it gets BRUTALLY cold during new England winter season. I finally decided it was…read moretime to either move back to florida or get a remote start for my expensive vehicle. Not many company's are willing to work on my vehicle due to it being a Mercedes. Company's either turned me down or didn't warranty their products. I found New England mobile driving by one day while on vacation and decided to give it another shot. I spoke to Neil and he was professional, explained the process, cost and most importantly standing by their workmanship and products. Quality comes with cost and it was worth the money. Thanks again Neil!

This is solely on the property and somewhat customer service.. do not go to this location during or…read moreafter a storm. I went in for wipers as many might do with the rough weather New England brings. I got out of my vehicle (right in front of the store) stepped up on the sidewalk, and down I went. It was a complete sheet of ice. Causing injury to my back, knee, and ankle plus ruining a brand new pair of boots. This could have been A LOT worse if I was an older individual. I was literally in shock when I told the gentleman in the store to see if they would take a report, he rushed to ring me up and couldn't be bothered. Customer service starts with the CUSTOMERS safety. Will not return to this location. (Attached is a photo taken after the gentleman next to me had left)

Run the other direction if you don't want your car to fall apart .. they will sell you the wrong…read morepart and then tell you to figure it out ... no quick fixes or nothing on hand... even for a screwdriver there gonna have to order overnight and charge and super exuberant fee ... def don't use them if you have any type of car you care about and don't even use them if you have a beater then you want to last a bit because it will stop working right when you install there parts, guaranteed. In over 40 something years and multiple states, I have not dealt with such unknowledgeable auto care and then unwillingness to even care... but they will keep you on hold for HOURS for nothing to change and to tell you the same exact thing like they were doing anything to help and not just messing up other people's days... I repeat if I could give less then 1 star I would, this store will be shut down soon with the staff they currently have.