My Diehard Gold battery has been dysfunctional for a while. If i don't drive the car for a few…read moredays (about 3 or 4) it loses enough charge not to crank. When I arrived at Advance on Cheshire Bridge at around noon, I presented my issue to Tyrus behind the counter. They seemed to be short-staffed, because Tyrus and the commercial manager Sabrina were the only ones there. Tyrus made the statement that a battery will die if the car doesn't get driven. I told him a battery shouldn't die after 3 days, especially the Diehard. he seemed very frustrated with me, and I acknowledge it was already a hot day and they were short staffed. He conceded that it might be a bad battery, so he looked up my make and model car- 1999 Saturn Sl-1. There's a footnote for my car that says the replacement cannot be done by store personnel because it might take over 30 minutes to do. Tyrus was quick to shut me down. He did offer to go test the battery so we went to the car. After a quick test, he said the battery needed charging, but they would agree to a replacement if i wanted to. I showed him the bracket with three bolts holding the battery in place. he still held his ground and stated he couldn't do the work. He suggested I go to a neighboring mechanic to have the battery removed (for a fee). I asked him how I'd get the car back to advanced for a replacement. --no answer. "well they can charge this battery for you" that's not the issue. the car alternator charges the battery when it's running. We went back inside and I spoke to Sabrina. She was very cheerful, but held the line. They would not do the work themselves. I asked if they could print my receipts. I was searching my folders and didn't see them. No to that request as well. "take a picture of our screen" When David, the new manager of 2 months arrived to help out, he gave me the same story. When I told all of these people that this store replaced the battery last time, they all told me it didn't matter. when I showed Sabrina and David THEIR APP regarding Diehard batteries that it says plainly "Free installation on all diehard batteries" (no exceptions or asterisks) , David said that it wasn't in their private system that way. He says if they try to install my battery and they damage something, they would be liable to repair it. Surely there's something i can sign that waives that liability? guess not. So when I told David that I would somehow replace this battery and then let the warranty run out, and never buy a battery from advanced again, he was unfazed and didn't seem to care. Other than Tyrus seeming frustrated, the other two were pleasant and not rude. They just would not replace my battery. I'm not a mechanic, and am not good with tools. They have a battery changing cart/kit with all the necessary tools to do the job. The complication is there's a retaining bracket with three nuts--two are easily reachable on top and side near the top. the third is near the bottom on the side. In the past, they were able to have the new battery into the car in about 20 minutes. Sad that I need to find another auto parts store for my business.

I'm disappointed with how Advance Auto Parts handled my warranty issue. I purchased a Platinum…read moreDieHard battery from them four months ago, and last week my car wouldn't start. After getting a jump, I drove to a trusted mechanic who ran a quick check and suspected the battery was the problem--without charging me. I returned to Advance Auto Parts expecting a straightforward swap. Instead, they asked me to keep the car running for 30 minutes before testing the battery. I explained that testing a freshly charged battery doesn't reveal whether it can hold a charge, but they insisted it was store policy and refused to do more. I went back to the mechanic, who kept the car overnight and confirmed the battery was indeed defective. Only after I contacted Advance Auto Parts corporate and shared the diagnostic results did they agree to replace the battery. Since the swap, I've had no issues--but they still refused to reimburse the diagnostic fee. To be clear, the store staff weren't the problem. The real issue is the flawed policy that prevents proper testing and delays warranty fulfillment. Advance Auto Parts needs to update its procedures to better support customers and honor its product guarantees.

Everyone was very patient & helpful, even saved me about $70 by finding that my headlights were on…read morewarranty (I was just going to buy them again).

Sign indicated that the store was open (see attached pictures). When I asked to use the restroom to…read morewash my hands after recycling oil, this store associate (in attached pictures) said that the store was closed. The associate then asked if I "needed to take a sh*t or something?" to which I answered "no," and the associate proceeded to say, "Just go around the back" to which I thought, " ok, he's letting me in?" And then the associate rudely said, "No, I meant go around the back of the store behind the trash can, nobody's gonna see you." And then I turned around to open the door to leave as I understood what the associate's rude intention was. I heard loud laughing as the door closed behind me. What a way to treat people, huh?

I was in here less than 5 minutes, needing to buy a replacement brake lightbulb. Earlier, when…read moregetting my oil changed, their inspection showed that my right brake lighbulb wasn't working. I asked how much it would cost, and I was told, "About $10." No thank you, I'll buy the bulb and replace the burned out one myself. I walked into the clean and very organized store and walked to one of the registers where an employee greeted me and asked how he could help me. I told him I needed a lightbulb for my right rear brake light, and told him the year, make and model of my car. He looked up and determined the part number, then went to the aisle and got a blister pack of lightbulbs (2 per pack). It cost me under $8 total, and I even got a military discount after asking if they gave discounts to veterans. Great deal, and I was happy to get quick and efficient service from a knowledgeable employee at NAPA Auto Parts!

Always a great experience at this NAPA location. I called ahead to get an engine filter for my car…read moreand they were helpful and assisted me with the part so I could run and get it installed. The AAF was the extra mile to make sure I was comfortable with the purchase due to the condition of the bus. I was very appreciative of the extra measure.

Omg! Tim was amazing!! We had fluid leaking and he heated us in the right direction and also…read moresuggested some good eats to try while heading back to Illinois. I appreciate good service and it's so rare lately! The store was clean and appeared well stocked too!

1003 Cleveland Ave East point ga 30344…read more The absolute worst customer service I've ever experienced. The manager was rude and condescending and told me when I asked if he was going to help me take my purchase to the car, he said, this is not a grocery store. Although I purchased the products, found out later he sold me the wrong filter. I will never set foot in that store and will tell this story to anyone who will listen.

I would like to sincerely thank Kha Tran for making my recent Lexus purchase such a positive…read moreexperience. I wasn't expecting to buy a vehicle that day. In fact, I was only beginning my research. Earlier, I had gone to another dealership, Jim Ellis, to test drive a Buick Envision. I had narrowed my search to a short list of possible vehicles. After leaving there, having been almost completely ignored, I saw the sign for Hennessy Lexus of Atlanta and turned in. I decided to stop and look around. One of the vehicles on my list was the Lexus RX 350. I went inside and prepared myself for what I expected would be a difficult experience. I was armed with negative feelings about the car-buying process. I expected pressure, sales tactics, and the usual discomfort that often comes with shopping for a vehicle. Before arriving, I had read Google reviews and noticed praise for a salesperson named Kha Tran. Customers described him as honest, professional, and genuinely caring about his customers. I didn't know if he was working that day, but I asked for him anyway. One thing I knew for certain: I absolutely do not like being handed off as a cold call to the next-in-line salesperson standing near the door. If I was going to explore the possibility of buying a Lexus, I wanted to work with someone I had chosen--not someone assigned to me by chance. I don't know exactly when it happened, but thanks to Kha's professionalism, quick wit, and respect for me as a senior citizen, I was sold! He made what I expected to be a stressful experience enjoyable and comfortable. Kha worked tirelessly to search the inventory for the vehicle I wanted. He didn't try to sell me the easy car. Instead, he listened carefully and understood that I believed the right automobile was out there. He also took the time to educate me about the many outstanding features and qualities that make Lexus vehicles so highly regarded. His knowledge of the product, combined with his patience and willingness to answer questions, helped me feel comfortable and confident throughout the process. In today's market, that level of dedication is rare. Kha truly cares about customer service and was willing to do the work necessary to find that unicorn vehicle that checked all the boxes for me. I left Hennessy Lexus of Atlanta confident that I was making a good decision. I knew a lot more about the Lexus and felt a sense of pride in ownership and membership in a loyal community of Lexus owners. This dealership clearly strives for excellence in its sales staff, and customers benefit from that commitment through outstanding service. If you are looking for a Lexus and want to work with someone who genuinely cares about his customers, knows his product, and is committed to finding the right vehicle for you, I highly recommend Kha Tran..

Moving to a new state and buying a car at the same time can be incredibly stressful, but Jeremiah…read more made the entire experience one of the easiest parts of my transition. After visiting several other dealerships, I was discouraged by misleading pricing, hidden fees, and sales tactics that left me feeling like I couldn't trust what I was being told. From the moment I met Jeremiah, he was warm, welcoming, honest, and genuinely focused on helping me find the right vehicle. He was exceptionally knowledgeable, answered every question thoroughly, and never once made me feel pressured. His patience gave me the confidence to make an informed decision, and his transparency was refreshing after the experiences I'd had elsewhere. What impressed me most was how efficiently he handled everything. He respected my time, communicated clearly throughout the process, and got the deal done without any surprises. He followed through on everything he said he would do, and that's something I truly value. If you're looking for someone who is professional, trustworthy, patient, and committed to doing right by his customers, I cannot recommend Jeremiah highly enough. He turned what I expected to be a stressful car-buying experience into an enjoyable and memorable one.

Experience with Nick and staff could not have been better. Tremendous communication throughout the…read moreprocess. Worked seamlessly with Allstate. High quality repairs in the time frame they gave me. Kudos! If needing automotive bodywork performed, this is the place.

Christopher Wheat, the General Manager at Classic Collision, did an outstanding job repairing my…read morecar. The entire process was extremely timely, and Christopher was kind, professional, and communicative from start to finish. The quality of the repair exceeded my expectations, and the experience was completely stress-free. I highly recommend Christopher and the team at Classic Collision. Truly a 10 out of 10 experience.

looking for a tarp for my dump truck; call Harp's Customer Service number. I gave the dimensions…read moreof the dump body. The customer rep told me the size tarp I would need and the part number. Received the tarp in two days and it fits perfectly. Material is of high quality and fair price. Would definitely us Harp's |Tarp again

Met Nick at the APWA show, he answered many of my tarp and equipment questions…read more I like that they produce IN AMERICA which is nice. Looking forward to getting my quotes and moving forward.

Grateful to the knowledge and expertise of WayMotorWorks!…read moreWay went out of his way to diagnose an issue with our Mini while we were at Mini in the Dragon. We would be stranded and hiring a tow truck and a rental to get us back to Indiana had he not gone the extra mile to assist! Forever grateful and would highly recommend for all your Mini repair or upgrade needs!

Wayland knows his stuff! I have a friend who lives in Boston, bought a 2006 MCS and spoke with Way…read moreon the phone way back when & was very impressed with Wayland. FF nearly 20 years and when said friend found out I bought a used 2003 MCS he begged me to have WMW do their own inspection, and told me he'd pay for the inspection himself because he was so impressed. A year into ownership I discovered the passenger side control arm bushing was totally disintegrated and I finally took the plunge and drove a couple Counties south to Way Motor Works. I'm glad I did. He showed me all the different bushings that were failing on the front end and replaced them all with polyurethane bushings, fixed my boogered front passenger spring (newb tip: they are asymmetrical on Gen1 minis), replaced some seals and put a 10% supercharger pulling on for an extremely respectable price. I think he even fixed the rattling HVAC blower without telling me. I had a coworker who has raced amateur for 80% of his life to weigh in on Wayland's commentary during pickup of vehicle and as ornery as my coworker is he didn't have anything to complain about, which is saying a lot if you knew B-Rob. Anyways, so long as I've got money in the bank I look forward to the next repair or upgrade needed because I know a trusted resource to take my car and that means everything.