The way things should be done, What a great experience. I had a problem with parts I bought at…read moreAutoZone.com. I brought it back to this store and the Manager was so understanding . No questions asked, exchanged wrong parts and gave me the correct parts.

I needed a light bulb for my mid brake light and testing done to see if my battery was an issue!…read moreThey installed the lightbulb, that I did not have a clue on how to do, and yesterday they installed a battery for me that I purchased from another store! Outstanding customer service and support!! I thank them so very much!

I am writing to explain why I answered "no, I would not recommend" based on both my experience on…read morethe showroom floor and the customer-service interactions afterward. Beforehand, I would have recommended your store, as scheduling and arriving was very easy and overall a pleasant process. However, when I arrived, the bike I had requested to see was not on the floor--only the model I had already stated I was not interested in. The saleswoman I worked with was very nice and helpful, and I want to emphasize that. The information she provided matched everything I had already read online. Unfortunately, that was also where the disappointment began, because I was hoping for deeper insight, technical details, and real user-experience feedback--not just information I already knew. When I asked more technical questions, she became, in my opinion, noticeably standoffish. She even said, "You ask some different questions." I explained that I am a different type of person. Her body language suggested that my questions were unusual, which they were not--they were reasonable technical questions that any serious buyer would ask before investing $4,000 of hard-earned money into a dirt bike for an eight-year-old. I value both my time and money. From a technical standpoint, she knew the basic specs but could not explain how to operate the bike's information menus or settings. Anyone can turn a key--but I'm investing in the technology, and that's what I needed help understanding. I was also disappointed by the lack of any real warranty explanation or service assurances in the event something went wrong. Despite these concerns, I cautiously proceeded with the purchase. Even my son, who accompanied me, picked up on the negativity I was receiving simply for asking legitimate questions. After leaving the store, the issues continued. I had to completely drain the battery in order to recharge it to 100% and confirm everything functioned properly. It was 36°F outside, making the process uncomfortable, and the quick-start guide was extremely misleading and difficult to follow. This is why I called customer service for assistance. Unfortunately, customer service also failed to provide the support needed. The representative repeated information from the same quick-start guide--which, again, is inaccurate in several areas. When I called back, the second representative also could not help. It became clear that no one I spoke with knew how to properly pair the device, operate the manual controls, or walk me through troubleshooting. This resulted in wasted time and highlighted a concerning lack of product knowledge. "Real service" would be ensuring the bike is fully trail-ready out of the box, checking all equipment, pairing the remote correctly, and confirming everything works before the customer leaves--so I do not need to return. I requested follow-up service through text, but did not receive the help needed

Our first experience at Scranton was frustrating and this review is "could've been better" with 2…read morestars. We initially spoke with Justin, who was knowledgeable and helpful, but he had an appointment already scheduled so we were switched to another salesperson, Risa. That's when the trouble began. Risa seemed distracted and unfocused, jumping between customers during our appointment. My wife and I expressed concerns to each other knowing the order might get messed up. Unfortunately, we were right. Risa didn't listen! Despite telling her what we wanted--and more importantly, what we didn't want--Risa used our online build (we made one just as an estimate before we walked in the door) without making the requested changes we discussed with her in detail. At the parts desk, she rattled off part numbers confidently, so we assumed everything was covered. It wasn't. We ended up receiving accessories we had clearly declined (like a trash can hitch) and missing essential ones, including a windshield, rear window, and dump bed controls. Risa didn't listen! Finance felt rushed. As first-time UTV buyers, we weren't fully sure what to look for and trusted that the listed items were correct. We got a call later asking why we had ordered doors without a windshield--which we had definitely requested. We told the manager we did indeed order the windshield, a back window and a wiper kit. So now we had to pay more to have the correct items added afterward which should have been included in the original build and financing. After receiving the UTV, we realized there were still omissions. This now also caused more money to be spent because we still needed to add more parts. If we knew all the costs up front that day, we likely would have waited to buy the UTV because in the end it cost over $35K and we could have gotten the next, better model up with all of this included for less. Risa didn't listen and her errors cost us money. To their credit, Scranton's management and service team was responsive. They came out twice for no charge to pick up the UTV and installed the backordered items, and the new additional automatic dump bed controls we originally asked for. That part of the experience was excellent, and we truly appreciated the effort to make things right. Additionally, we were given a discount on the windshield order as they tried to make up for Risa's error of adding the outlet in the dump bed we paid for but never asked for (that was what she thought we were talking about instead of manually dumping the bed???). Be careful about how you word items you want or you end up with stuff you don't mean to get. You have to explain the exact meaning of what you want. We did tell her we didn't want to manually dump the bed. She very obviously didn't listen. But overall, the ordering process was disorganized and stressful. If Risa had simply listened, this all could have been avoided. If you're considering working with Scranton, I strongly recommend: 1) Asking for Justin, or anyone else. Justin seemed far more attentive and helpful. 2) Be sure you know all the parts you're talking about. Explain in detail! 3) Get that full price breakdown showing each part and cost and labor - total out the door including tax and fees before going in to finance.

I can't say enough great things about Scranton GMC! From the moment I walked in, every member of…read morethe sales staff was welcoming, professional, and incredibly accommodating. They made the entire car-buying experience smooth and stress-free. A special shoutout to Jim--he was absolutely phenomenal! Patient, knowledgeable, and genuinely invested in helping me find the right vehicle without ever making me feel pressured. He answered all my questions, explained every detail clearly, and went above and beyond to make sure I left happy. If you're looking for a dealership that truly cares about its customers, look no further than Scranton GMC. Top-notch service, great people, and an all-around fantastic experience

I do NOT recommend this dealership. I purchased a CT5 in April. I've already needed to bring my car…read moreback 3 times for defects (check engine light, reduced acceleration warning, and inoperable features). For context it is currently June 21. Before we purchased, we asked if curtesy vehicles are provided for service appointments and we were told "of course". Yet every appointment I'm left without a vehice (for days at a time, one appointment was a week). I currently have my car back yet I still have inoperable features. Waiting for a call back for more parts to arrive. I should not have these issues with a new car, and because I was sold a defective car, one would think the dealership would try to smooth things over by at the very least providing a loaner vehicle.