Was in desperate need of an oil change. I Called and spoke with Scott, asked if I could come in 15…read moreminutes and he said to come and got me in. Friendly and got the job done. Even washed my car for me. Provided me with additional info regarding my vehicle and plans to call me with tire suggestions and costs. I would recommend!!

Manager Tony is awesome at making the customer feel appreciated and is attentive to your needs. The…read moretechnicians know what they are doing and are quick to diagnose and get the issue resolved. Even though the shop is located at a Ford dealer, they service all brands of vehicles. You do not need to own a Ford to get your vehicle serviced here. The shop is a little far from my house, but it's worth the trip. A car is your transportation to work and a part of your life. Having a reliable shop you can depend on is crucial.

0 stars!!! Went in for a tire rotation and oil change and will never go here again. I requested…read moreadditional work but was told it was not needed...thats fine. But to whip out of the parking lot and back in on a test drive that I did not authorize was not professional. Let along loungely driving with a hand out the window is not either. Took my car home and there is a large jagged gash on my sidewall of my tire. Spoke to the manager and owner who dismissed me. They offered to review footage of cameras but then refused when my husband wanted to watch the footage with them. They lie to make you quiet, they damage your property, and they do not take accountability. So an $88 visit now turned into a $1,000 tire change since my car is AWD. To top it off, they called the cops to remove my husband from the property but wouldn't just watch the footage. If that doesn't say guilty - I do not know what does! Not to mention Sue, and the manager Chris , and owner Stu are just downright disrespectful and condescending. Never again. Cops even said do not bring your car here.

Stu and Chris are so genuine and won't rip you off. Everyone is great, including my favorite,…read more Sue.. Great experience, wonderful people And I will go there as long as I am breathing and bdriving. Kudos to all. Happy new year!

After using this place through 2020-2025 i had to bring my car in . Turns out the crap they use for…read moreoil and the fact they put as little as humanly possible . Coupled with the fact they wont tell you if fluid is oxidizing in system like all fluids they check if they ask and you say no they dont tell you something is wrong . Pay a few extra dollars . Do not trust your car to this place . It will most likely cost you thousands in long run . Also they hire anyone . Most of them you wont want your safety or value to be riding on .

I have been going there for over 10 years despite it being a 30 minute drive out of my way…read more yesterday was a disappointment. the technician I interacted with was very abrupt and condescending. I heard " we told you for years to use 0 /20 oil" not once have i been to.d this. I'm a customer who actually tracks when the next oil change is. if. was told to use a specific oil to keep my car working well. I would have done it. they have a sign with a QR code for survey feedback . the survey is disabled, clearly they dont want feedback . I won't be back

Quick and easy…read more Very nice employees. Short wait and thorough job. Class to snacks and beverages if you need a treat after.

Quick and easy oil change. They offer other things but don't push too hard. Price is comparable to…read moreother places.

Oil Change was Great! Very fast. Light Inspection was not…read moreso great. They said the car needed License Plate lights. I opted to get them from Autozone but when I checked them to be sure they weren't working... they actually were. Also was told they're $16 each. Autozone sells them for "2 for $9.99" and knowing this turned the oil change into a 3 Star Review.

I decided to switch oil change companies recently and chose Economy on Broad St. Manchester. On my…read morefirst visit, I was greeted by Marshall and he was very personable. John also help me out and even offered suggestions to my car issue. Come to find out he was right and it did help. So I decided to go again. I was greeted by Marshall and Cathy and I really appreciate their customer service. I told John about how we helped me. I recommend visiting this location. You can tell how much they care about their customers. Thanks to the crew there.

I'm sure I'm like most people and don't enjoy spending money on big-ticket expenses for my vehicle,…read morebut at least when I'm here they give me a full explanation of what needs to be done and why. You gave the option of waiting with your vehicle or dropping it off and coming back later, depending on your schedule. I like being able to make their availability work with my schedule. During the pandemic they have the same staffing challenges as many other businesses, but they were able to fit me in around my schedule and I really appreciated it!

I dropped off my car at Firestone Store in Vernon on July 10 for an oil change and an inspection of…read morea suspected oil leak. When I left the vehicle, the touchscreen on the console was fully functional and had no cracks or damage. When I returned on July 12 to pick up my car, I immediately noticed that the touchscreen had been physically cracked. The damage was discovered while the vehicle was still at the Firestone location, and I reported it before accepting the vehicle back. The employee I spoke with was rude and dismissive, stating that Firestone was not responsible. Even claiming that no one touched the inside of the car at any time (even to move the car inside for work...) because the worked we requested was for other components. Because my concern was not taken seriously, I left the vehicle at the store and returned on Monday to speak with the store manager. I requested that any surveillance footage be reviewed to determine what happened, but I was told there were no cameras covering the whole Firestone area. To date, Firestone has provided no explanation for how the damage occurred and has not conducted any meaningful investigation while my vehicle was in its possession and control. My experience at Vernon Firestone has made me question whether VERNON FIRESTONE is worthy of customers' trust and whether vehicles are truly being handled with the care and respect they deserve. Protecting customers' property and addressing concerns responsibly are fundamental obligations of any service business!!!

When I say this Goodyear shop went above and beyond, it is no exaggeration. One hour before they…read morewere closing I came in after learning my tire was punctured after parking to go shopping. I was 45minutes from home. Immediately, Rachel greeted me, listened to the problem, and got me right in. Discovering that the tire was not repairable and they didn't have the right tire in stock, both Rachel and her manager, Marty, proceeded to call around and find a tire that would fit my car. Upon locating one, the manager got in his car, drove 25 min to the shop to get it, driving back where Rachel and the service technician stayed after working hours to put the new tire on and get me back on the road. The service was like something I've haven't experienced in a very long time! Kudos to the whole team but special shout out to Rachel, she was amazing!

For tires, I would go no place else. Don't cheap out, get high quality Goodyears not garbage…read morecheapies. The best part is free rotation and balance, as well as alignment check. You pay if needed for alignment..you may pay a few bucks more but this benefit makes the tires last longer and saves a pile. This location is run by good people and always go above and beyond, rare these days