I went for wheel alignment,The front desk guy asked the worker if they could do the alignment. The…read moreworker thought for a moment and said yes. I then asked the front desk guy if he was sure the worker would do it. He replied, "Yeah, yeah." After that, he was quite impressed. "Oh, brand new tires!" he exclaimed. The worker run the car over the tool. I got brand new tires, but he almost ruined one of them there is a video I uploaded too. He took 1.5 hours to complete the alignment. After that, he blamed the machine, but I know it wasn't the machine. The worker didn't even use the proper tools. The proper tools are 14mm and 19mm, but he used an adjustable wrench and grip plier. I don't know if they actually train their employees to use proper tools. Poor value and they treat your car like junk cars I WILL NEVER SUGGEST ANYONE TO GO THERE IF THEY WANT TO DRIVE THEIR CAR LONGER

The only reason they received any star was so I could document this complaint and let people be…read moreaware of the way they do business! This place is absolutely pathetic! I had an emergency with a valve stem leaking made an appointment and when I arrived NOBODY WAS THERE! I called back the number I made the appointment with and they sent me to a voicemail that was full and HUNG UP ON ME! Called back one more time to find out that their MANAGER WAS NOT PICKING UP THEIR PHONE......I HAVE NEVER IN MY LIFE EXPERIENCED SOMETHING LIKE THIS! HEED THE WARNING! ‼

Was in desperate need of an oil change. I Called and spoke with Scott, asked if I could come in 15…read moreminutes and he said to come and got me in. Friendly and got the job done. Even washed my car for me. Provided me with additional info regarding my vehicle and plans to call me with tire suggestions and costs. I would recommend!!

Manager Tony is awesome at making the customer feel appreciated and is attentive to your needs. The…read moretechnicians know what they are doing and are quick to diagnose and get the issue resolved. Even though the shop is located at a Ford dealer, they service all brands of vehicles. You do not need to own a Ford to get your vehicle serviced here. The shop is a little far from my house, but it's worth the trip. A car is your transportation to work and a part of your life. Having a reliable shop you can depend on is crucial.

I had a slow leak with one of my trailer tires, I had gone to Town Fair tire twice to fix and both…read moretime they replaced valve, and it still leaked. I bought new rim and tried to go to Firestone to swap tire, they said they won't mount tires unless they still have stickers on them even though my tire was a 2025. I went up to Meineke and they said no problem. They mounted tire on new rim and when I went to pickup they said to just give the tech $10 but if I didn't have cash to just take it. These guys were great to deal with, and most folks don't want to give you time of day for such a small job. I will give them a chance next time I need tires or something fixed, sometimes its the small things that matter.

0 stars!!! Went in for a tire rotation and oil change and will never go here again. I requested…read moreadditional work but was told it was not needed...thats fine. But to whip out of the parking lot and back in on a test drive that I did not authorize was not professional. Let along loungely driving with a hand out the window is not either. Took my car home and there is a large jagged gash on my sidewall of my tire. Spoke to the manager and owner who dismissed me. They offered to review footage of cameras but then refused when my husband wanted to watch the footage with them. They lie to make you quiet, they damage your property, and they do not take accountability. So an $88 visit now turned into a $1,000 tire change since my car is AWD. To top it off, they called the cops to remove my husband from the property but wouldn't just watch the footage. If that doesn't say guilty - I do not know what does! Not to mention Sue, and the manager Chris , and owner Stu are just downright disrespectful and condescending. Never again. Cops even said do not bring your car here.

I have been going there for over 10 years despite it being a 30 minute drive out of my way…read more yesterday was a disappointment. the technician I interacted with was very abrupt and condescending. I heard " we told you for years to use 0 /20 oil" not once have i been to.d this. I'm a customer who actually tracks when the next oil change is. if. was told to use a specific oil to keep my car working well. I would have done it. they have a sign with a QR code for survey feedback . the survey is disabled, clearly they dont want feedback . I won't be back

After using this place through 2020-2025 i had to bring my car in . Turns out the crap they use for…read moreoil and the fact they put as little as humanly possible . Coupled with the fact they wont tell you if fluid is oxidizing in system like all fluids they check if they ask and you say no they dont tell you something is wrong . Pay a few extra dollars . Do not trust your car to this place . It will most likely cost you thousands in long run . Also they hire anyone . Most of them you wont want your safety or value to be riding on .

Quick and easy oil change. They offer other things but don't push too hard. Price is comparable to…read moreother places.

Quick and easy…read more Very nice employees. Short wait and thorough job. Class to snacks and beverages if you need a treat after.

Easy and friendly service can stay in your vehicle if you'd like to or go sit inside.read more

Oil Change was Great! Very fast. Light Inspection was not…read moreso great. They said the car needed License Plate lights. I opted to get them from Autozone but when I checked them to be sure they weren't working... they actually were. Also was told they're $16 each. Autozone sells them for "2 for $9.99" and knowing this turned the oil change into a 3 Star Review.

I dropped off my car at Firestone Store in Vernon on July 10 for an oil change and an inspection of…read morea suspected oil leak. When I left the vehicle, the touchscreen on the console was fully functional and had no cracks or damage. When I returned on July 12 to pick up my car, I immediately noticed that the touchscreen had been physically cracked. The damage was discovered while the vehicle was still at the Firestone location, and I reported it before accepting the vehicle back. The employee I spoke with was rude and dismissive, stating that Firestone was not responsible. Even claiming that no one touched the inside of the car at any time (even to move the car inside for work...) because the worked we requested was for other components. Because my concern was not taken seriously, I left the vehicle at the store and returned on Monday to speak with the store manager. I requested that any surveillance footage be reviewed to determine what happened, but I was told there were no cameras covering the whole Firestone area. To date, Firestone has provided no explanation for how the damage occurred and has not conducted any meaningful investigation while my vehicle was in its possession and control. My experience at Vernon Firestone has made me question whether VERNON FIRESTONE is worthy of customers' trust and whether vehicles are truly being handled with the care and respect they deserve. Protecting customers' property and addressing concerns responsibly are fundamental obligations of any service business!!!

I brought my car in to have struts replaced and the following day began hearing a lot of rattling…read more I brought it back for more work and was told that the rattling had nothing to do with the work they performed. When I came to pick up my car, it had a broken windshield. They denied responsibility so I called their corporate office and they had an inspector look at the vehicle. They found a broken bolt on the skid plate that was rattling and fixed that, but denied my claim and refused to fix my windshield. So, in sum, I brought my car in with an unbroken windshield, left with a broken windshield and a rattling skid plate, which continues to rattle, despite their broken bolt "fix". I would steer well clear of this joint.

Had a great experience at Vernon Goodyear.Service was excellent and manager Justin Forester went…read moreabove and beyond to make sure everything was taken care of.

When I say this Goodyear shop went above and beyond, it is no exaggeration. One hour before they…read morewere closing I came in after learning my tire was punctured after parking to go shopping. I was 45minutes from home. Immediately, Rachel greeted me, listened to the problem, and got me right in. Discovering that the tire was not repairable and they didn't have the right tire in stock, both Rachel and her manager, Marty, proceeded to call around and find a tire that would fit my car. Upon locating one, the manager got in his car, drove 25 min to the shop to get it, driving back where Rachel and the service technician stayed after working hours to put the new tire on and get me back on the road. The service was like something I've haven't experienced in a very long time! Kudos to the whole team but special shout out to Rachel, she was amazing!

While I appreciate the speed and time saved, for the premium price, i would have expected an actual…read moreValvoline filter and not a generic oil filter. It certainly makes me question the oil used as well

Stopped on an off chance of getting some help. Had a donut on my car for way too long and had a…read morespare that my car jack couldn't get high enough off the ground. I walked into the Valvoline and was immediately greeted by smiles by all three workers. This is 7/29/25 at around 11am or so. It was Chrissy, Eli, and another woman with long dirty blonde hair. I am so sorry I can't remember the name !!!!! All amazing people and super helpful. They went straight to helping me out even tho it's not necessarily what they do. Super personable and very easy to get along with. REAL. PEOPLE. Chrissy definitely had a respected boss energy about her. All love! I will be taking the extra 17 min drive to get my oil change at this location as Long as they are working there. Thank you three again for your time! Definitely felt important and taken care of. You get more than what you expect coming to this location.