I can't say enough great things about Scranton GMC! From the moment I walked in, every member of the sales staff was welcoming, professional, and incredibly accommodating. They made the entire car-buying experience smooth and stress-free. A special shoutout to Jim--he was absolutely phenomenal! Patient, knowledgeable, and genuinely invested in helping me find the right vehicle without ever making me feel pressured. He answered all my questions, explained every detail clearly, and went above and beyond to make sure I left happy. If you're looking for a dealership that truly cares about its customers, look no further than Scranton GMC. Top-notch service, great people, and an all-around fantastic experience read more

I do NOT recommend this dealership. I purchased a CT5 in April. I've already needed to bring my car back 3 times for defects (check engine light, reduced acceleration warning, and inoperable features). For context it is currently June 21. Before we purchased, we asked if curtesy vehicles are provided for service appointments and we were told "of course". Yet every appointment I'm left without a vehice (for days at a time, one appointment was a week). I currently have my car back yet I still have inoperable features. Waiting for a call back for more parts to arrive. I should not have these issues with a new car, and because I was sold a defective car, one would think the dealership would try to smooth things over by at the very least providing a loaner vehicle. read more

I purchased a car from them two years ago and the experience went very well. Unfortunately today my wife's car broke down on a busy highway. After replacing the battery, it was brought to our attention that the battery provided to us at time of purchase was not for my model car and also was refurbished from a salvage yard. Disappointing as my wife's safety was put a risk for a nominal part of the car. read more

I usually park my car in the garage, so I don't often see the garage floor. The other day I parked in the driveway and ran in to retrieve something. In doing that, I noted that there was a patch of oil underneath where my car usually sits. Not wanting to cause any damage to the car and not being mechanical in any way, I simply drove to Scranton, without an appointment to have them look at it. (FTR, I did buy my car there and always have them service it.) They took me in right away, put it up on the lift, and serviced it. (Something about torque that meant nothing to me but apparently needed to be done to the oil filter.) I was there for maybe 30 minutes and then I was on my way. Oh, did I mention that in that 30 minutes they also washed and vacuumed my car? Yup, they did that too. Another "bonus?" They didn't charge me a cent. Sure, bringing a car to the dealer for service may cost more than a quick change oil shop, but they won't take care of you when you find yourself needing help. read more

I recently bought a new 2024 Yukon XL AT4 from Steve. I knew what I wanted and they had it in stock. I don't mind the task of buying a vehicle, it's the time sitting in the dealership that makes me frustrated and uncomfortable. I went to look at the vehicle and the staff was quick to get it cleaned up and ready. I was comfortable leaving a deposit that night. I got a call the next day to send pictures of my trade in and he promptly called me back with a finished offer that was better than I expected. I was able to do all the dealings over the phone, even secured financing. On my next visit I signed and they were working on the registration for me. I ran into a hiccup with the registry, but they were able to help me navigate. They had the vehicle registered and ready to go for me first thing the next morning. I will definitely recommend Scranton to friends and family. Marc P. read more

Top Shelf Service from From Jonathan Karimi Jonathan has handled my service needs for many years Always five Star Service read more

Definitely should've read reviews before hand. Although I like the vehicle, some details would deter me from ever shopping here again. 1. Interest rate was very high and not told to me until half way through paperwork. 2. Battery on my vehicle died just two weeks in and the auto stop/start function stopped. Ship looked at it twice and said they couldn't find anything wrong. I was told all sorts of stuff like there's a lot of electronics in there and its hot and humid out. But it worked when I first got the car? 3. Salesmen promised me mats for the car. I asked him three times and he gave me a run around. 4. After a week I still didn't receive my security deposit which I had to go in to get back. 5. Just saw that the compartment lock latches in my tailgate didn't sit properly and are chewing away at the housing. 6. My bill never came so I asked them what to do. I got a text saying to call TD. When I asked for the account number or any other info I may need. I was given no response. 7. I was never explained anything about the car, especially all this infotainment stuff and later realized that I need to agree to a whole bunch of nonsense data collection to be able to use it. I probably would not have bought the car If I had known all that. Small details pile up. read more

Great Car buying experience! Management/Sales person helped me through the process smoothly. There was one small hiccup but then Scranton came through and made things work! read more

Brought vehicle in for 2 safety recalls. Was told 40 minutes on the phone but changed to over 2 hours when I arrived. They also did a full safety inspection and was told that my 5 year old Sierra needed $6500.00 worth of service to make it road worthy. Either the quality of their product has gone way down hill or the service department is making business. I have bought 3 new trucks from this dealership and will never go back! Jim R read more

The vehicle we looked at was beautiful, but the Sales Staff and Management left much to be desired. Once I submitted the requested documents for a loan, crickets, no calls, no texts, NOTHING. After 4 weeks of the Salesperson "not available", the deposit I put down is finally being refunded. I wish I had Yelped the dealership before driving from Stratford to Vernon, Talk about a waste of time and energy! read more

On 8/8/22 I brought my car in for a rough idle at 10am for a 10:30 appointment my service advisor David Rogers said that it takes 1 to 2 hours for the diagnosis. At approximately 5 hour later I received a call saying it was a bad motor mount. I told David that I had the motor mounts replaced about a year ago. David claimed that the technician said that the right side motor mount looked brand new but the left side was not replaced at the same time which would mean that it was original as I have owned the car since it was a year old. I told David if this solves the problem than go ahead and fix it and I want the old part and I need everything documented so I can go after the car repair shop where they charged me to change both motor mounts. David told me that the car would be ready the next day. The next day at approx 3pm I received a call from David saying the car would not be ready and that the tech go's home at 4pm and did not want to rush him, frustrated there was nothing I could do. 8/8 I called to check on the repair, David said he would check and call me back. David called back and said the car was ready and I picked up the car at approx 11am. David said that the motor mount locator pin had been cut and that it must have happened when it was installed, these are Davids words, not mine. Needless to say I paid 1076.66 and there was absolutely no improvement and I felt that I got taken. I was very suspicious that if the part they replaced was the original than I should have noticed the problem years ago. The only advise I would give is don't used these people for service and if you do get a second opinion!! On 8/11/22 I called and left a message for David to call me. On 8/15 Scranton motors emailed and said that David would call me that day. As of 8/22/22 I have yet to hear from David Rogers or the service manager. read more

All I can say is wow!!! I don't know how this dealership is in business. Salesperson had absolutely no personality and made my mother feel like she was inconveniencing her by being there. Told us that the sticker price was the absolute lowest they could go even after I showed them several comparable vehicles (same make model) online with less miles. They were basically like take it or leave it. I wouldn't even send someone I didn't like to this place. read more

Bought 2 used cars off the lot within 6 months apart . Both cars about 55k miles on then . Car 1 only made it to the highway started jerking and bucking had to be fixed right away , took about 3 days , got a rental . Car #2 had fir 3 weeks AC blowing hot air , steering wheel assist off . Service person told me AC did not work because I didn't hit the AC button . Had to explain everything was turned off because I was afraid I would overheat/ damage engine. Service man replies " oh ya , we need to replace the thermostat that would effect AC." When my car is waiting to be serviced I get a text message asking if I would like upgrade or trade in my vehicle. Never was I offered a loaner vehicle. And to top it all off after a call to complain about all above mentioned, I pick up my vehicle and my work badge I left in the spot I always leave it at is now gone. Yes my fault for leaving it in vehicle but just the same . read more

Do not buy a car from this dealership, Purchased a used car from them in May 2021 mileage was 21,347, about 1-2 weeks later I noticed the rear tires tread wear was low, the front tires had very good tread, I called scranton motors and requested new rear tires only, they declined my request stating they only have to "make the car road worthy" I was also told the depth of the treads of the front tires and the rear tires ( they were different depths. ) Why would a car with only 21, 347 miles have different tire wear. I filed a complaint with GMC headquarters along with the BBB. About 1 month ago the car had an oil leak once again I called scranton motors and spoke with Ashley in the service department whom was the only resonable person there that I dealt with, I took it to a repair shop close to where I live and they said it was the oil pan, I then took it to a reputable GMC dealership close to where I live, it was the oil filter that was leaking, and had a complete oil change done (mileage 21,788) On 08-16-2021 I received a card in the mail from scranton motors which had my vehicle health report: INDICATORS THAT YOUR TIRES NEED SERVICE, Tire has excessive wear or damage to the sidewall, Tread is worn down at or below the "wear indicators." Uneven treadwear causing noise or vibrations. Mileage 21845. Once again do not purchase a vehicle from Scranton Motors they do not care about the cars they sell nor do they car about customer requests concerning the safety of the cars they sell, they're only looking for the sale of vehicles. And one other thing I asked before I purchased the car I do not want a donut for a spare, I want a full sized tire...what did I get a donut. 09-01-2021 mileage 21873 drivers side rear tire went flat overnight sitting in the driveway, brought to tire shop for a new set of tires, spoke with Scranton motors as recommended they solve absolutely nothing, had car for only 500 miles and needs new tires, this dealership does not even deserve 1 star. read more

went in shopping for a new truck, interested in a Canyon and all they had was one used model and two used Chevy Colorado sales person hardly wanted to work and showed no interest in showing me or explaining anything about what he had available or other options they might as well go out of business with this type of help they don't even have brochures to offer guess i will go to Ford read more

Ok so I purchased a Cadillac Escalade from Scranton Motors's in Vernon Ct. in November. I gave them raving reviews for their streamlined purchase and negotiation process. But their service department is worthless. So what good is purchasing a vehicle there if they don't stand by their product. Their service manager Rob should be fired for how they treated us. I am now dealing with a different Cadillac dealer hopefully I will figure this out. A lot of the very bad reviews I saw and I brought to their attention they had an excuse for. But if there are a lot of negative comments. They are there for a reason. This I found out. Stay away!!!!! read more

I will start by saying for the last 10 years I have sung the praises of this dealership - as my ex husband purchased a truck from here years ago. I leased a new Acadia in 2013. Have had nothing but wonderful experiences dealing with the service department - truly all of them have been phenomenal. Which is why I am giving one star. Fast forward to my lease being up and I have NEVER been treated so poorly by a place of business in my life. I sent a long email to the management detailing my concerns - which was never even responded to. Have spent countless hours trying to work with them because I have always liked Scranton. I am now done - after wasting another three hours of my life trying to come up with a car solution I am now faced with 1,000's of dollars of debt - NINE to be exact....and no vehicle. They should be ashamed of how they handle their customers. Not only will I not be back - I will make sure none of my friends or family ho there either. Disgusting. read more

This was the worst car buying experience I ever endured and have been frauded by the Sales team selling a car that was damaged and not advertised that way or advised of any damage. We purchased car out of state and agreed to the full advertised price as shown in Auto Trader. It took them 3 weeks to complete transaction. In the end I had to endure all the work and costs of getting docs overnights to them, arrange for shipping, and when the car arrived it had visible paint removed from vehicle. This was supposed to be a GMC Cerified Car only 1 year old. I asked in good faith both the salesman and sales manager to advise me of any visible damage to car, and they both said it was in perfect condition with no scratches or damage. I have spoken to the sales team and written emails to the finance manager, and left messages to the GM, and no response. read more

No respect customers time. My experience with sales was disappointing. The sales person Emma and Laura were a no show for scheduled Tuesday appointment. When I showed up for my appointment no one at Scranton knew I had an appointment. I ended up waiting for a test drive, then waited to find out if they had an extended cab in stock, after 20 minutes of waiting I left due to another appointment. My latest correspondence with Laura was on a 2015 canyon left over. She gave me a quote on a canyon that did not meet my original request for a 6 cylinder, 4x4. She gave me a quote for a 4 cylinder. I am frustrated that I am having such a difficult time with a vehicle that cost over $30k. read more

They are horrible. They sold me a defective car and their customer service is the worst of any dealership I have been to. They lied to me from the beginning and I should have walked away after the first lie. They are seriously horrible. I would give them a negative star if I could. I will never buy another vehicle and will never recommend anyone to go there I will actually highly advise against it. When I asked for an address to file complaint they refused to give me any information. read more

kevin did a good job confirming the rattle noise and narrowing down the area it was coming from.

Disappointed. I have always had cars serviced by dealers and over 30 years have been mostly satisfied. After moving into area and bringing car in three in last year it seems like something new goes wrong with car every time I pick it up. They overcharge and seem to provide an endless supply of future work needs. Will never go back. Done with this dealer. read more

Worst experience. Purchased a used 2012 terrain. Within 1 week the vehicle was in for service 3 times For the same issue. I decided to return this unsafe vehicle and purchase another. They had me drive a 2015 encore and loved it. Once we went back in and they crunched numbers they told me they can only give me 18,000.00 for the terrain. Um I paid 21,000.00 they claimed depreciation. IN 1 WEEK! THE CAR WAS IN FOR SERVICE MORE THAN I HAD IT.! then they said over 6000.00 was going to be rolled into the new loan. Qre yiu kidding me! Buyers beware! Family owned ok but your still criminals! Never again will I or anyone I know do business with these shady people read more

Scranton Cadillac of Vernon - Car Dealers Near Me - Vernon, Connecticut

See all

I had a pleasant experience and I love my new brick Encore. I would recommend this dealership if your looking for a car

Awesome Car Dealership!!! Ask for Frankie Z. read more

Scranton Cadillac of Vernon - This will be the end result of the construction taking place at Scranton Motors! - Car Dealers Near Me - Vernon, Connecticut

Hands Down best dealership in CT. I shopped around for about 6 months looking for a new vehicle. I ended going with a brand new 2012 GMC Sierra 1500, and love the vehicle. I recieved no pressure to buy and they helped me get exactly what I wanted. The owner Matt, is awesome and his sales team led by Sam Suminski is definately top notch. Now when ever i go in for service, they know me by name and I can actually call them friends. Last week I wanted to have a remote start installed but couldnt find the time to get the vehicle over to them. They volunteered and actually came to my house and picked the truck up, did the work I wanted, returned the truck before i was home from work , and it was cleaner then when they picked it up. A job well done. I will definately be buying my next vehicle from them for my wife in the near future. read more

Scranton caused over $3,000 of damage to my vehicle. They also charged me for unauthorized service. I filed a complaint with the DMV and they lied to the DMV. I have since learned that the proper place to file a complaint is the Department of Consumer Protection. Too many other issues to list here. AVOID! Also, check the CT Court system website to get more info about them so you know what you're getting into. They have been sued multiple times since 2018! read more

How many words do I get? This is the most dysfunctional dealership I've ever dealt with. I own a fleet of vehicles and have 50 employees in a tree service of a size similar to Scranton Motors. Maintenance, repairs, customers, personnel, communication and acting professionally in business is something I'm very familiar with. They took 3 weeks for a minor repair of a vibration on an $80k Denali and it still isn't fixed. Part of the problem was using a third-party warranty called Ally which was the only extended warranty this dealership could sell. Ally delayed inspecting the vehicle and Scranton was not concerned about that at all. I even gave the dealership an opportunity to give me a trade-in on this vehicle and buy a brand new one but they said they could not do that until repairs were done. End result, LOST SALE. After sending a very thorough email with my dissatisfaction to the owner, Meghan, I did not get any answers from the general manager nor her, BUT the service manager called me and just said "bring a your vehicle back to our dealership". No thanks as this process started 5 weeks ago. Additionally, 3 months ago, Scranton also took one month took replace a transmission on a used Chevy Tahoe I bought from them less than a year ago. This vehicle was also under warranty. The dealership could improve by communicating not only with the customer better but with themselves I would give them a zero out of five. I was very disappointed to find out that no one would return an email other than the service manager. I had to call and ask a day later if the owner or ANYONE even received my email! Do not use this dealership. read more

If I could give them less than a star I would! I bought my Buick from Parsons in Plainville, they were wonderful! Unfortunately they have changed hands so I have had to go to Scranton's to have repairs done on a car that I have an extremely great warranty on. The issue is is that Scranton is not fond of the fact that they won't make enough money off of me because I only need to pay $100 deductible with my warranty so instead I get lies that my car is unrepairable and that all parts to my car are discontinued... How does this make sense to anybody it doesn't! They are con artists and don't really give two craps about anybody that walks through their door all they see is dollar signs and if they don't get it from you then they don't want anything to do with you. I would never buy or lease or go to Scranton for repairs on a vehicle ever again. My thought is always to support local business but I will never support them! When speaking to my warranty company come to find out Scranton's only wanted to use GM parts on my car when others were available so instead of contacting my warranty company again to discuss they just told me that my warranty company would not cover or that the parts were discontinued. Just a bunch of liars! read more

Superlative vehicles, spectacular service! I was seeking a specific vehicle for quite a while. Then through an online alert I found my current Lexus at Scranton motors. The vehicle was exactly as described. I had to negotiate a slight bit to get a fair deal. However, it was an overall pleasurable process. At delivery, I was in and out within an hour in my beautiful vehicle. I had a slight issue with the vehicle within a month of purchasing it. Tyler's follow through ensured that my vehicle was taken care of promptly, and with minimal inconvenience to me. I just hope they have another vehicle ready for me in a few years when I'm ready to purchase again. Thank you Tyler and Scranton motors! read more

Worst experience with a dealership ever! Salesman named Jimmy was a train wreck . Whatever you do , find another gmc dealer . Scranton could care less about your business . read more

Purchased an Infiniti from them 2 years ago after trading in my CTS. Didn't have any issues until today when I was preparing for a cross country drive and removed the spare tire to find trash and bills and cap from the previous owner. Learned my car was from Alaska which is cool, but kind of gross you don't thoroughly clean cars before selling. The stuff I found was so disgusting so let's hope they detail better 2 years later. read more

I own a construction company and bought my first vehicle from Scranton 8 years ago. It was in the middle of the winter and they were able to get my new truck ready with a plow installed before the next snow storm. The transaction from start to finish went very smooth. As my buisness has grown over the past few years Scranton has been very accommodating. I have purchased 11 vehicles in the last 8 years new and used. The service department has been great keeping my vehicles on the road and always offer alternative transportation when being serviced. I highly recommend becoming part of the Scranton family. read more

Service department: Zero stars. Absolutely terrible. Avoid at all costs. If you make the mistake of going here, get everything in writing. You will regret your trip for years and years. Don't do it. read more

Bought a Cadillac CTS from them in 2008. I've only had good interactions with them. Sales person was polite and efficient during the purchase. Their financing rep got me financed with a minimum of hassle(to be fair within 15 minutes). Really, I said " I would like this car",..... and about an hour later drove home with it. Their service department is GREAT, and make an effort to get your car serviced quickly, with reasonable prices. Generally I have been able to get an appointment within a day, and they have managed to get me serviced on the rare occasions I show up with out an advance call usually the same day. This is how a car dealership should be run. Some times people will say " OMG You get serviced at the dealer?" and I say "YES, they are good!" read more

What a great experience! Jim Sydoriak was my "salesperson" although it did not feel like he was trying to "sell" me. Jim was personable and professional in very way and helped me make an informed decision. I already knew I was interested in a Buick Verano - Jim helped me learn more about the car, what my buying options were and what I could expect for service from Scranton Motors. I ended up leasing my vehicle and felt I paid a fair price and got a fair trade-in on my existing car without the hassle you get from some dealerships. Jim and the Scranton team made the whole experience stress-free - I couldn't be happier! read more

Absolutely awful. Do not go here for service under any circumstances. Pay attention to all the one-star reviews here. Don't think it won't happen to you. read more

Loyal customers mean nothing to Scranton. My brother got absolutely no resolution to this problem. He paid for a reward program and got nothing. read more

Awful customer service whether it be the sales department or the service department. The first time I went to this dealership to look at a vehicle the sales woman asked me why I would even come look at a vehicle at their dealership. That should have set me off to begin with but I decided to go to a different sales person to purchase the vehicle I wanted. After getting the vehicle home I found three different things wrong with the vehicle so I called the dealership to have them repaired. They had my vehicle for four days and when I finally was told the vehicle is all set I went there and they did not fix any of the things that was wrong with it. They told me that the things wrong with it are normal and there was nothing they can do to help me. The biggest thing that was supposed to be fixed was the Bluetooth and my radio not working correctly. They did not fix that. Another big one is the back of the seats blow hot air onto my daughters legs when I have the air-conditioned seats on. I am unable to use them because the heat burns her legs and I will not let that happen. They are an awful dealership and I do not recommend anybody going to them. read more

I purchased a Cadillac CTS-V a few weeks ago and am loving it. Richard White was the best salesman I have ever dealt with!! The entire staff was great, David Jones helped get the financing we needed and could afford. I highly recommend Scranton to anybody looking for a new or used car. Thank you all for your help, I love my new car! Mike Evans read more