Disappointed at the way they handle my situation. They could not change my battery because of an account that is under warranty and the guy handling professional account in the back could not help me at all, not even give me option knowing that my car was outside the parking lot with a dead battery. 6/25 at 8:45am. read more

Absolutely terrible customer service experience. I went into Advance Auto Parts expecting at least basic courtesy and assistance -- but instead, I was met with an associate who clearly did not want to be there. From the moment I asked a simple question, he (Fritznel) was huffing and puffing, acting like I was a burden just for needing help. There was zero effort to provide good service, let alone go above and beyond. No smile, no greeting, no attempt to be helpful. Just attitude and frustration for no reason. I felt completely unwelcome and dismissed. I don't expect red carpet treatment, but I do expect respect and professionalism, especially in a customer-facing role. Based on this experience, I will never return to this location again. There are plenty of other auto stores that understand what real customer service looks like. Do better. read more

No reason to order on-line. 2 stars only because they had the item. Service no stars. Ordered on-line so I could save some time. Got my comfy and after an hour went to get my item. Got this: When picking up your order, please be prepared to provide: this email or your order confirmation email your photo ID for Curbside Pickup, please call the store when Called when I got to store and was told we don't do curbside pickup. Ok I will go in. Three or four employees no customers. Went to pickup counter no one there. Employee asks what I want? Hmmm at pickup counter. Told him I was there for my pickup. He took me to another register and after a few mins said no one had pulled the item? I went and got the item. He had to go back into the register to complete the transaction. Waste of time as it would have been faster to just go in and buy. Bad attitude and service. read more

cashier started yelling at me about a transaction he can't prove went back on my card then pulled the phone out to call the police because he got angry about my money and called it petty *** B**** You! read more

Great people here. Highly recommend this location and thanks for being so kind and welcoming every time I stop by.

I purchased an alternator for one of my cars at this location about 7 months ago. I ended up not using it, but procrastinated on returning it, and let it sit in the trunk of my car for 7 months. Fast forward 7 months, and I finally decided to take the alternator back to advanced auto, hoping I could at least get a store credit. I called ahead and spoke to Patrick, to verify I could still return the product. He confirmed that I could for store credit so I made the drive to west palm beach from Boca raton where I live (the advanced auto parts store in Boca denied my return). Patrick was there when I arrived, and he kept his word, by accepting my return with no questions asked, and was even able to refund me in cash! I was so pleasantly suprised by the great customer service I had to write this review:) thank you Patrick!! read more

Amber helped me to find the required tools. He went above & beyond expectations in helping me to complete the job without any hesitation. Store no is 7783 Have a great day Surinder Aggarwal read more

This was my second time stopping at this location. On both visits, I purchased the Rain-X windshield wiper fluid. My initial visit was for the purchase of two bottles and the I bought one on the second visit. The male cashier with the cool ink assisted me on both occasions. He was extremely friendly and did a great job attempting to up-sell me on the second visit. Side note: Bank of America is offering a 10% cashback deal at this venue. Finally, this product is on display as soon as you enter the store. read more

Advance Auto Parts - A necessity~ - Auto Parts & Supplies Near Me - West Palm Beach, Florida

Hello, I'm passing by to let you know that this store has excellent service! I bought something in this store by mistake, different from the one for my car, and I went back to get the correct part, and it seemed like I wasn't going to be able to get it, but someone by the name of Krystal, who is the boss at night, helped me with a pleasant attitude and responsibility. Excellent service. Thank you so much read more

My five star review is for Jonathan. He was outstanding. We haven't had customer service like that in a lifetime. Very personable, knowledgeable, friendly and professional. Thank you Jonathan for making our day! The Ducati riders read more

Ok, here is some truth... I'm not a go to the auto parts store kind of lady. I actual had to get something for my dad. They had what we ordered, service was amazing and the manager was really nice, I think he said he said he was from Canada? Any way, just an amazing experience all they way around. Will defiantly be back!!! read more

I needed a battery for my car today and the service was excellent! Jonathan helped with my purchase and installation. Very knowledgeable! I've been their customer for many years. I have been a loyal customer for years and would not consider shopping anywhere else. read more

If I could give zero stars, this store should not be open and every single person in that store should not have a job ever in life because they're all useless. No one knows anything about cars they're all disrespectful they don't know how to answer any questions highly do not recommend. read more

Nick and Ronaldo were beyond helpful. They took time with me and my overwhelmed self as my battery was dead, and they helped me with the whole process. Ronaldo made sure I knew my options and what was most fitting for my budget and Nick walked me through the whole process and took time explaining all things to me i never knew, but should have known. Both employees have superb customer service skills. read more

Just received the best customer service in a long while. Assisted by Jonathan who was efficient, knowledgeable and kind.

My experience at Advance Auto Parts... Where Service is our best part. Location involved: Store #02174 2025 Okeechobee Blvd West Palm Beach Fl, 33409 1/13/2018 13:47:36 REG:03 Cashier: Alexander S. This guy is my FUCKING HERO! I wrote this and deleted this 5 times because I didn't want to be negative about the Boynton Beach location (and it wasn't a good experience. At all) but I digress... Let's start 2018 off positive okay? I am reviewing this location, 2025 Okeechobee Blvd West Palm Beach, Fl, because I had the best experience with Alexander who is one of the managers and very knowledgeable. The rear tail light on my 2003 Ford Explorer burnt out due to a crack I must have received from somebody backing into me while I was parked or maybe shopping cart in a parking lot. Water accumulated and burnt out both sockets (turn signal & back up light) and this was the only location that had the parts. My tail light had a weird twist in it (most likely from overheating & melting before burning out) and he managed to fix it when I couldn't.. Plus I have a very short tolerance and most likely would have destroyed my tail light in anger. LOL.. He is the nicest freaking guy. I am thrilled that I was able to get this taken care of because it has been a pain in the neck for about 2 weeks. That is way too long for a tail light! Nicest guy in the world! Even though it is 20 minutes out of my way and traffic is a nightmare, anytime I have an issue I'm coming to see Alexander! I could write more but the Yelp app said your review is already longer than most reviews LOL read more

Got turned down by 2 other places (one being a advanced auto) to get my check engine light scanned after a long day of work. Called ahead to THIS location and was told they'll scan my code. I arrived and got helped quickly by the employee I spoke with. Would definitely recommend this store over the others in that area. read more

If you enjoy wasting your time and standing around this is the place for you. Unbelievably poor service.

there are many people pretending to be working but no one really is working. i had a simple purchase of wind sheild wipers. but they had no cashier just checking out straight buys. i got "ill be right with you " as he ran around doing nothing. it's the worst location for customer service. save your money and time, buy online. instead of thirty dollars plus tax and waiting for nothing over 10 mins with no line i bought it online for over less than half the price. don't waste your time at this location it's so disorganized it will take you forever to buy any simple product. read more

I would rate this place 0 stars because of the disgusting service I received from this "manager" named Angel he spoke to me and my father like dirt and threatened to call the police on us and refused to service us for no reason other than perceived disrespect. All we did is ask for the right part for our truck and other store in Boynton checked system and said this location has it and he lied and said it wasn't in stock when his computer said it was this young man has no business being in the service industry let alone have a title of manager you don't treat customers like dirt shame on the GM for hiring such low quality managers. I am livid and appalled by how such poor judgement was made in hiring someone like that to represent your organization. He also went on by refusing to give the GM's phone number. I will be speaking to his direct supervisor to address this issue. If he doesn't solve it i will be going to cooperate Angel needs to be corrected. Wouldn't spend your hard earned cash here I'd go with any other competitors that actually value there customers. Long time loyal customer to advanced auto parts until today thanks to Angel you lost us and the others we tell about your location. read more