YELP, YELP, YELP!!! After a service call by a Advanced Appliances' technician, a sum of $661 + tax was QUOTED to replace the circulation pump in a Bosch dishwasher and replace the gasket in a Bosch washer. I made a deposit of $347.02. That same day, I phoned the tech asking for the missing breakdown on parts & labour and became uneasy with his information so decided to cancel the washer repair. That same day, I left messages on the tech's cel and spoke to the office receptionist and a man (the owner, Tom?) who both confirmed the technician was notified of this cancellation. When the tech arrived to install the circulation pump he advised me, casually resting his hand on the box, that there was a mistake in pricing...it was actually $100 more than quoted. His indifference was most likely due to the fact that I had already invested $347.02....but... I insisted on a refund. After denying that he could do this, the tech finally complied and gave a refund, less the $75 initial service fee (AA advertises a free estimate) and the RESTOCKING FEE for the circulation pump. He graciously relented and didn't charge for restocking the Bosch gasket. This Advanced Appliances' tech claimed the owner Tom lives in Kelowna and they have only met once. The tech does not know Tom's surname. This company seems to work at arm's length hiring sub-contractors & collecting/distributing calls for service in Victoria, Kelowna and the greater Vancouver area. I initially contacted "Advanced Appliances" through their well designed website. The quotation I received was on an "Advanced Home Repairs" letter head with no address or GST number. My VISA sales receipt noted "Advanced Home Repairs" in Abbotsford, B.C. ONE DAY LATER.....THERE IS MORE TO THE STORY..... Monday morning I phoned Reliable Parts to check on the cost and availability of a circulation pump for the Bosch dishwasher SHU66C05UC/23. I was advised that this part has been DISCONTINUED and there are no alternatives by other manufacturers. So....what was in the cardboard box? read more

Our Samsung dryer was making noises, so I looked online and found what I believed was a reputable site. I called and spoke to owner Tom who immediately started selling me his company (fair enough given he's the owner). He said the call out fee was $75 and if we decided to go ahead with the repair, the $75 goes towards the cost of the labour costs. Tech Adrian came out, pulled apart the dryer within 2 mins, and said a part attached to the motor had broken and needed fixing. He then started a sales pitch as to them not carrying the 'standard Samsung' part which was already in the dryer, even though they claimed to specialize in Samsung equipment. He said the part is more expensive but unlike other companies, they offer a 1 yr warranty on the replacement part. After the install, he said the total cost was $350.70 inclusive of tax. I was like 'Are you fckn kidding me??' (In my head). The total time to replace the part and remove lint from the dryer and spray WD40 inside took 30min max! Given we had no real choice, we paid the $350 as I believed from Adrians sales pitch that the part was quite expensive. I've looked online, and the same bracket/idler pulley install costs between $10-$80. Now, several months prior, I had 2 electricians come to my house to install 6 ceiling fans/lights. It took 4 hours at $$40hr per electrician. This was the same price as one dryer tech for 1 hr max!! After researching the part and calling other companies, I decided to contact Tom for an invoice break down, as it wasn't when we paid. After calling 4 times, and having the poor receptionist be made to lie to me that Tom would call me back in 30 mins on 4 occasions, I finally stayed on the line for 20mins on hold while he spoke to me. He immediately started raising his voice, and yelling on the phone. I couldn't even get a remark in. At times he also swore at me, and then quickly apologized as he was 'getting angry'. At no point did I raise my voice, nor did I swear at him. It was obvious he'd had numerous similar complaints as he kept referring to other customers and saying 'Your just like the fucking rest of them'. I told him my concerns, and he began yelling at me saying "You've never owned a business, I know you haven't, so you'd have no idea about the costs" and "We don't charge by the hour, it's by job" even though he lied on the phone when I booked it. The invoice wasn't itemized, and Tom refused to provide a reasonable response as to the breakdown. I work in law enforcement and a former Formwork Carpentry supervisor who ran multi million dollar construction sites, and at no time have I ever paid this much for a service, nor have I been lied to, ran around and spoken to so rudely by a company boss as Tom. I eventually hung up as he was screaming on the phone. He then tried to call back and talk inn a calmer voice, to which I ended the conversation and said, "It's okay. You run your business, and I'll leave the appropriate review". He further advised me the Better Business Bureau was a corrupt organization who takes $$$ to have reviews removed from their site. He also threatened to sue me as he had 'lawyers for people like you.' Long story short, don't use this company. They lie, they're extremely expensive and they provide the worst customer service in the history of companies read more

Advanced Appliances - Appliances & Repair Near Me

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6th September, 2019. This company employs terribly inept people! The guy who answered the phone seemed genuine and sounded trustworthy. So I made an appointment for one of them to come over and repair the dryer on my stacked laundry machine. The guy who showed up looked tired and exhausted. I had made the appointment for 3:00pm, but the repairman showed up at 5:30pm. The first thing the repairman wanted to do was use my wash room. I wasn't happy about it, but I let him use it. Then he went behind the clothes dryer and started pulling out screws and panels. He used a multimeter to presumably check the electrical continuity of various connections. There is no need for prolonged beeping of the continuity signal. I suspect that was for my benefit. (I am an aircraft mechanic). He then emerged from behind the washer and asked if I had a charging cable for his phone. I said I didn't. Then he wanted to borrow my phone to make a call, so, with great reluctance, I loaned him my phone. He chatted with someone in a language that I didn't understand, and then at the end of the call, he disappeared behind the washer again. He re-emerged from behind there and announced that he needs access to the internet. I said that he was on his own with that. He then unsuccessfully tried to remove some panels on the front side of the machine, and declared that he didn't know how to do it. One of his attempts to forcefully remove a switch on the front of the machine, concerned me to the point that I had to caution him to not break my washing machine. Shortly thereafter, he gave up the effort, and declared that he didn't know how to repair my laundry machine. He packed up his back pack, and as he prepared to leave, he indicated that he wasn't sure how to leave Abbotsford, and return to his home turf of Richmond BC. So I had to accompany him downstairs, get in my car and drive ahead of him a short distance to point out the highway. Before he left, he had the audacity to suggest that I pay him for not repairing my machine or not telling me what was wrong with it. Of course I didn't pay him. Finally, a couple of days later, I called another technician, who found a blown fuse on the back of my dryer, replaced it and the whole thing was finished in less than half an hour. Advanced Appliance Repair company of Abbotsford, British Columbia Canada are in my estimation, less than a completely forthright enterprise. While the person or persons who own this company may have good intentions, the people they employ have no particular skill at repairing anything. It is however the attempt to masquerade as if the visiting technician is skilled or able to repair the appliance that is unacceptable. read more

The worst company to trust with your appliance repair. i paid 350.00 to fix the heating problem on my dryer and it came with a one year warranty. i could not get even one load of cloths dried after the repair. i called them the next day and the guy told me all funny excuses. when i insisted that he come back to fix it because of the warranty, he said he will charge me another 75.00 to come to see what the problem is. i suggest no one ever uses this company - as they are so so bad read more

I found these guys online when I googled refrigerator repair. It appealed to me right away because their ad mentions 24/7, same day service. My fridge stopped cooling and I have 3 babies, so I needed it fixed right away. They weren't able to come right away, mentioning staff shortages. Ok, fine, acceptable. They did come to fix my fridge and thankfully it worked, but only for a few days. The repairman mentioned the fridge would need a new computer board if it fails again. I asked them if they can get the part. They said yes and they would get back to me. I never heard back. So I called hisense (brand of my fridge), and got a quote for the part. Called this company back and they had told me they didn't call me back yet because they couldn't get through to hisense (very odd because I got through without even being on hold). I ordered the part. Got the part. Called this company and asked them to come install it. They couldn't come same day again, for the same staff shortage reason. I called on a Friday and they came on a monday. The guy left saying give the fridge 24hrs to cool. It still isnt working. I wonder if they know what they're doing or if they're troubleshooting. I try call back Tuesday. No answer from the repairman and no answer from the business phone.....UNTIL I blocked my number. I told them I need my fridge repaired. I am still waiting to hear back from them....not impressed so far. read more

I only rated 1 star because I didn't see zero... I had them come to give me a quote to repair my oven in my stove. The technician said it was the relay board and would cost me $315.00 with tax in. I paid him $157.50 up front. He came back a week later and tried to put the part in but it was the wrong part. A week later he came back and put the part in but oven still didn't work. He now said what was wrong was the mother board and not the relay board and I should buy a new stove as that would be very expensive.. I asked what was going to happen with the money I already paid him and he said " Well I had to make 3 trips here and I wasn't going to get any money back.. I don't know why I have to pay for his incompetence. I called " Tom " and as yet have not gotten a reply . It has been 2 1/2 days only, but not really expecting one back. RIP-OFF ARTISTS !!!!!!! read more

STAY AWAY! Wish I would have read the reviews first. Crooks. Long story short, I'm getting a third party to come in so I can dispute my bill. They Charged me an arm and a leg for a fix that lasted two weeks and now they have been ignoring my calls. For a month. Feels sick to think that these crooks were in my house. He made it seem that they fixed it, but it was only temporary, to collect payment and never return. Seemed legit, and I gave them way too many chances because I thought I was supporting a small business. DO NOT call them ever. Minus all the stars. read more

I googled and found this company as well. I needed my Bosch microwave fixed. When I called they said they specialize in Bosch and can fix it cheaper than other companies. The tech was supposed to come Tuesday then had done emergency and couldn't come until Saturday. He dame Saturday and didn't seem like he knew what he was doing. He plugged in our microwave into the outlet it goes into and the breaker tripped. He didn't know why this would happen. So he took the microwave and plugged it into another outlet in the kitchen which we use for other appliances. My husband said are yoU sure you want to do that. He said yes it should be fine. As soon as he plugged it in there were sparks and the outlet is not working now. He said he would come back and replace the outlet. A few days passed and then he called saying he spent two hours and still can't get the microwave to work. So he couldn't spend anymore time fixing the problem. Then I asked him when he will come fix the outlet. He said he's not going to since that was caused by the microwave and he spent two hours looking at my microwave and isn't charging me. I called the company and they said the outlet going out is coincidence and that they won't replace it for free but if I want it done, they can give me a reduced rate. What a joke! These people are scam artist read more

Advanced came out to repair my fridge and left it in worse shape then when they started. The technician broke my freezer door and did not even fix the cooling problem. They did a thaw of the fridge and told me that would fix any issues. 5 min after they left I noticed a large gap on one side of my freezer door and a grinding noise. Not surprised from how he tried to take it apart. I phoned to get him back but he said he was unable to come back for a few days. Before his return the fridge stopped working all together again. Made a new appointment to have main board replaced and sat around all day waiting with no response on the phone, he no showed. They answered my call from another phone number after trying numerous times and let me know they wouldn't be able to make it for a couple days but wanted $500 up front to repair over and above the already $210 I paid. I went to a different company for the repair and they had me fixed along with the repair of the door that Advanced broke in under an hr for a fraction of the price. Advanced tried to sell me a new board which wasn't the problem at all. This was the worst customer service I have ever had. Wish I could give a negative star rating to these scam artists. read more