Decent mechanical work but terrible communication. Dropped my car off at 8 AM for a scheduled oil…read morechange and tire rotation. They told me it would be done by noon. I didn't get a call until 4 PM and then they tried to upsell me multiple filters I didn't need. Two stars because they didn't break anything but I won't deal with the constant upselling and late finishes again.

Have been going here for years and this is the best auto shop on the planet. Wouldn't go anywhere…read moreelse with my car. The entire experience is always fair, honest, efficient, professional, knowledgable , skilled and talented from customer service, to the diagnosis, to the repair, to the final bill. Started going here after having gone through several botched jobs at some of the best known names in auto care. Gotta give a special shout out to Jenna. She ROCKS and always goes the extra mile for her customers.

John has been working on all our family cars for over 10 years. He along with his staff, I whole…read moreheartedly endorse, and consistently recommend. His honesty is demonstrated in the money you save, along with his exceptional work. I wish I could give Olde Towne 20 stars.

Quality friendly prompt service this and every time some service is called for. Easy and responsive…read morescheduling of service also. The cost for the service required is reasonable also.

Finding a good auto shop can be frustrating, exasperating, and hands down difficult. I recently…read moremoved to the area and this place is nearby and had good reviews so I figured I would give them a shot. They have been wonderful!! First, I called and scheduled an oil change and emissions on one of our cars. It was scheduled for two days later. Dropped it off, waited about 30-40 min and then done! Best of all they did not try to make me do a bunch of unnecessary things. Paid and I was out. $99 for an all synthetic oil change was very reasonable. Second, I had two flat tires. I had my insurance roadside tow my car down the street here. They called to let me know one could just be repaired but the other one should be replaced. We replaced both tires and got an oil change. Everything was done by the next morning. Prices were reasonable and service impeccable. They picked me up to get the car. Timmy always provides above and beyond customer service and really makes you feel like a valued customer. I have been to so many auto shops in Loudoun County and none were as honest and convenient! I'm so glad we found a reliable place nearby with such excellent service!

I've been here numerous times now, probably 3-5 times total. Including right this moment . Even…read morethough they're a few mins past closing time, they gladly took me . Most people have an attitude and are rude when you come in a business while closing . Not these guys. 11 out of 10 stars. Always find and fix the issue fast and with great care . Zero complaints . Friendly smiling staff as well! Definitely recommend .

The VW dealer told me I needed new rear brakes, but the price seemed way high (pads and rotors. I…read morecalled Gainesville to get a price quote, hoping to save a few bucks. They asked me to come in so they could look at it, as Atlases have a couple of versions, and they wanted to verify the setup. I came in, they pulled the wheels and told me the price (much better, 30% lower), but that I should wait 5k miles, that there was plenty of life left, and it would certainly pass inspection. No charge for the inspection. I was fully ready to do the job. I am impressed by their honesty and will return for the job in a few months.

Staff is polite and professional. Be careful if you have a large job, as they don't cap the shop…read moresupplies charges, which is a standard business practice to avoid ballooning charges for large jobs. I was just charged their standard 8% on a brake repair job, which brought the shop supplies charge to $82.00. Shop supplies charges are for rags, other supplies, environmental fees, etc. Further, when their service rep gave me the estimate, the shop supplies charge percentage was not discusssed. AI advises most independent garages cap this charge at $30-40. I won't be a return customer.

Reliable, owner is extremely personable and reasonable on prices. Timing was perfect. I'm a new…read morehusband and with a newborn every minute matters lol. He got me in and out extremely fast. Will be coming back for future repairs when needed.

Unprofessional! Overcharged for work that wasn't necessary. I would not recommend this place for…read moreeven a simple oil change. He has a new mechanic every week and does not return messages or phone calls .

I go here for car inspections. Friendly and efficient. There are chairs and WiFi for the wait.read more

Dropped my car off Monday evening. Cindy called me the next morning to go over what issue I was…read morehaving with my car. She let me know that a mechanic would check it out and soon as possible and she would be calling me back. Turned out it was the alternator. The part was ordered and my car was ready for pickup Wednesday afternoon. I'm very satisfied with the customer service, Cindy is great, and the cost of the repair.

Buddha and Alex are the best! Buddha is so knowledgeable. I had to get a new alternator, water pump…read more& then my tire sensors started failing. I love their hours because my previous shop closed at 5 and were closed on Saturdays. Thanks so much!

do not bring your car here. 100% scam!! they replace my transmission and cooling system. car broke…read moredown the next day with the coolant spraying all over my car because the hose was never put on right. then it took them 3 weeks to fix it. the. they try to charge me 3k in additional work. but everything they did had to do with there previous work. so after waiting 3 weeks. i finally got my truck back after fighting and refusing to pay twice. I take the truck home and the very next day. the truck breaks down. engine over heats. why? they didn't put another hose on right and it leak out. so now I'm in the shop waiting for them to fix it. it's been 2 hrs. they also didn't want to cover the tow truck fee. this place is a joke. a scam! do not bring your truck or car here. they do not have license tech here. just a bunch of cheap labor who claim to know. but they don't. They also charge me for the tow back to there shop. Again don't do business with these people. I have pictures and videos if anyone wants to see for yourself

I had such a great experience here - I originally went in for a brake inspection after another…read moreshop told me I needed work done, and Kevin took the time to thoroughly check everything for me. Not only did he explain things clearly, but he was also honest and reassuring -- he let me know my brakes were actually in good condition and didn't need any work at this time. That kind of transparency is rare and very appreciated. What really stood out to me was his integrity. He didn't try to upsell me or push unnecessary repairs, saying "sometimes you just gotta help people out." That genuinely meant a lot. It's hard to find a mechanic you can trust, and this experience gave me a lot of confidence in coming back here for future maintenance. Highly recommend to anyone looking for honest, knowledgeable, and kind service.

Amazing mechanics doing honest work, enjoyed my experience getting my car serviced. The pricing is…read moresuper reasonable and they were very transparent about what had to be done. Super friendly staff. Definitely recommend taking your car here. They will be our go to for both me and my boyfriend's auto needs.