I originally left a 5-star review a few days after purchasing my 2012 fully loaded Jeep Grand…read moreCherokee Overland. Unfortunately, the real problems didn't begin until about a month later.
I've now had it less than four months and under 500 miles of driving, I've dealt with 2 wheel bearings, 2 rotors (they put "brand new" tires on it and claim to have not noticed it needed bearing and rotors), battery failure, alternator failure, electrical issues, a power module replacement, a evap sensor replacement, all four tie rods, an alignment, a 4x4 system repair, fluid flushes and replacements, and a cracked exhaust manifold. At one point the vehicle was in their possession for 11 days while they searched for a used part. All told it's about 10k worth of work for a vehicle I paid 11k for.
Initially, the dealership agreed to address several major issues. Later, I was told I should expect these kinds of repairs on a used vehicle and that they had already "done me a favor" by selling it to me. We are talking cooking oil in the battery compartment, not just little, normal wear and tear. Then, after repairs that they had previously indicated were their responsibility, I was required to pay an additional $700 to get my vehicle back from them. When I said i didn't want to do that, they said the repairs had already started and I had no choice.
I was told repairs would be performed through Quirk Jeep. Instead, I was informed that a dealership wouldn't do it but a friend of Mike's who worked at the dealership would perform the work. I was never provided the mechanic's name, allowed to speak with the mechanic, given documentation regarding the used replacement parts installed, or provided a written warranty beyond the non specific verbal assurances from a hostile, condescending, misogynistic Mike that I had a warranty on the work, at all. In fact, I was forced to use a male third party to attempt to resolve this because Mike and Bobby made it necessary.
My experience has been frustrating, expensive, and ongoing. I am currently pursuing resolution through the Massachusetts Attorney General's Office and plan to go as far as I can to resolve this in a way that makes them hesitate to do this again to someone else, though they have been doing it for many, many years according to the other reviews I've found. It's the classic con set up. Bobby is the buddy, the good guy who only wants to help you, until he has to stand by his word and take out his wallet. Mike is the tough guy, the intimidator, the mook, the guy you don't want to deal with.
My advice to anyone considering purchasing from this dealership: have any vehicle independently inspected from end to end before signing anything. Speak with local mechanics, tow truck operators, and other automotive professionals in the area (cuz if you don't, you will). Do ALL of your homework before making a purchase.
I thought I did my due diligence, except the independent inspection PRIOR to signing. I knew that it had only had two owners, the second only had it for 6 mo, the cosmetic appeal of the jeep is near perfect, I trusted the lemon law (which doesn't apply to this because it's not the same problem over and over, it's a cascade of problems), I trusted Bobby's assurances that the vehicle was checked "end to end" before it was handed over to me, i had it inspected just before my 30 days were up. He knew I was in dire need due to an accident that totaled my previous car, only given three days of rentals and the need to get to work. I am also disabled so needed a vehicle that is reliable. They used my situation to knowingly sell me a dud that had been fixed up to look brand new. DON'T FALL FOR IT.
