PROCEED WITH EXTREME CAUTION…read more Brought my husband's iPhone SE 2020 in for a screen replacement. The repair took longer than quoted, and parts were missing. When we left, the home button and speaker--both fully functional before--were broken. He took our info, and promised a call that never came. After two days with no update, I returned. The same technician refused to help, was dismissive, and took no responsibility. No apology, and no effort to fix problems they clearly caused. Prices seemed arbitrary and inconsistent. Two weeks later and still no call. We took it in to a different cell phone repair place and they told me that the reason that my speaker and home button no longer worked was because those components are attached the back of the screen on that generation of phone and removing it as carelessly as he did (with scissors) would guarantee that those wouldn't function when placed back together and a fun fact to boot: he actually took my OEM home button that HE broke and replaced it with a none OEM part and THAT is why there is always a white home button on my screen that will never leave because that's what happens when you don't replace it with an apple part. That is theft and when we went in and asked him about that he told us we needed to reset up the fingerprint and it will be fine. So the "technician" broke my phone even more so, broke and then stole my original apple hone button and then never said a word about it then lied when asked about it. ALSO: Checking google reviews, most positive ones look fake or from friends, with consistent patterns of negative, similar experiences from real customers. Our phone went in with a cracked screen and came out with multiple new issues, which the business refused to resolve. Strongly advise others to avoid this shop--there's a real risk of further damage and zero accountability. I plan to report them to consumer protection agencies and leave reviews on all platforms to warn others.

If I could give zero stars, I would. Called last Friday about a phone screen repair - was told they…read morecould fix it that day for $155. We live on the South Hill and it was quite a drive, but dude said he could fix it that day and I needed it for work on Monday, so we drove out. Waited 45 mins just for him to tell me he couldn't have it fixed until Tuesday (which is what places closer to us quoted - for a lower cost). If we had known, we wouldn't have driven out and would have gone with someone closer (and cheaper). It was finally fixed this afternoon (Tuesday December 2nd) and they ended up charging us more - $168.95 due to "sales tax". I'm tempted to call my bank and have them adjust it. Whatever you do, DO NOT USE THIS SERVICE.

Awesome service and they cleaned my phone in 10 minutes and gave me a free screen protector! My…read morephone came back looking and sounding brand new again. My speakers were completely caked with pocket lint.

Honest and efficient cell phone repair shop!! checked out my non working cell phone and found out…read moreit was beyond repair so He returned it and did not charge me!

Do not shop here! They sell you defective products and will hide the defectiveness from you so that…read moreyou will buy it! They will offer no refunds even if the product was defective when you bought it, and they say over the phone they can refund it when you bring it in. They will not, even less then 24 hours later with a receipt! This is by far the worst nightmare of a company I have ever dealt with!

If I could leave "zero stars" I would…read more Let me provide you with an explanation (so you don't make the same mistake I did). It's a long one. So buckle up. My iPhone went through some water damage in early January. Frantically I searched for a place to fix it as I didn't necessarily want to go straight to the Apple Store (my first mistake). I saw this place had decent reviews, so I settled on them. Immediately they shipped my phone out to their repair store without giving me any gauge of when it might be done. They literally said "It's hard for us to tell." I went in a couple days later, but was still provided with the unsatisfactory answer of "It's hard for us to tell.". About a week later, with absolutely NO communication whatsoever from them, I found myself driving down there to see if they still knew I existed. Finally, I got a reluctant "2-3 week" range out of them. So, I waited 2-3 weeks. Here's what got me: During this time period I received no emails, no calls (due to the long repair time I activated an old phone), no word on anything. As far as I knew, my phone could have been in some rural, isolated town located in the bitter Russian tundra undergoing tests to check if it was radioactive or not. (Side note, I had already paid them $40 out of my pocket as a deposit on my phone. You'd think that as a paying customer, one would receive better service. OR AT LEAST AN EMAIL OR PHONE CALL UPDATING ME WITH THE STATUS OF MY PHONE.) Towards the end of this waiting period, I received a call from their Boise office asking what my passcode was so some tests could be run. (At least I knew my phone was in Boise now and not Russia). I asked them when I could pick up my phone and they said "Oh. Probably within the next 2-3 days. We'll have the Spokane location call you when they receive it." I WAITED ANOTHER 2 WEEKS. NO CALL. NO EMAIL. NOTHING. When my schedule allowed me to (I'm a full time student with 3 jobs), I made my way to the place I was beginning to associate as my own personal hell and (surprise surprise) my phone was nowhere to be found. The employee working looked up my case file and, with a mildly confused look on his face and an unsympathetic tone voice, said "It should be here." ... It SHOULD be here?! *sigh* He told me he would "Call the warehouse right away and get back to me asap." (How comical) ANOTHER 3 DAYS GO BY. I'm beginning to accept the fact that my phone had been shipped to North Korea and is now somehow being used as means to hack into the American stock market in order to crash the national economy. But, by some miraculous divine hand, I got a call (FOR THE FIRST TIME EVER), that my iPhone was back. It was FINALLY delivered to me mostly fixed (they couldn't fix the rear facing camera or the flash). I inquired why this had taken so long and got the reply "I think the warehouse was backed up." I asked for a discount at the final checkout due to the ANNOYINGLY LONG PROCESS and the teller gave me a measly 5% off that didn't even cover taxes. To top this all off, my iPhone worked for 2 days and now isn't turning on. Now, I'm not blaming them for not being able to fix my phone. I take full responsibility for the water damage as that was of my own doing. HOWEVER, the sheer utter lack of management, customer service, and communication in this business is disgusting. As a studying business minor, I now fully understand the importance of communicating with your paying customers because I'm absolutely livid. So. Moral of the story? Do yourself a favor: do not, I repeat, DO NOT bring your broken electronics here. Also, I got asked "If I had a boyfriend" by the kid who took my phone when I originally brought it in. Word to the wise kid: when you're working in a business where angry/annoyed/frustrated/sad people bring you their broken phones to fix, don't hit on them. Honestly, just avoid hitting on your paying customers. Especially if they're obviously NOT interested. Not only does it make them feel super uncomfortable, it makes you look hella desperate.

iCracked is no longer in business. It was sold to another company…read more I have been the iCracked Spokane technician (Shawn) for 8 years. I am still here and you can reach me at 509-Three one Five - 8340.

My iPhone 6plus screen cracked while hiking. I had a day left on my trip in Spokane before…read morereturning home to New York so I reached out to iCracked based on the glowing user reviews. I received a text from George who said "I am sorry, I don't have those screens in stock, the repair is $375, most of that being part cost." In fairness he suggested I wait until I return to NYC but I wanted to place a review because: 1) the screen replacement costs $20 wholesale 2) the Apple Store is $129 to replace the screen 3) even in NYC, the most expensive places were charging $200 (although apple in NYC is also $129) 4) a DIY repair kit costs $150... I get it, they charge more because they come to you, however the part is $20 (nowhere close to $375) and it behooves them to have items for the latest phones in stock. Also, where is George getting this $375 price tag from if "most of that being part cost"??? I went to the Apple Store and had it fixed within 45 minutes while I was at brunch. After tax and parking it came to less than $145. Save yourself the $$$ and just go to Apple for iPhone screen issues.

My service is with T-Moblie but I called Spokane wireless to order a battery for my phone. I made…read morethe mistake of paying for it when I ordered I was told it would be 3 to 5 days they would give me a call when it arrived t hey charged me 44$ and some change here we are over a week later no call no battery not to mention the fact I found the battery on Amazon for 11 dollar's t he amount of overcharge is ridiculous I will not be using Spokane Wireless in the future. I suggest you do not either unless you like lousy service and additional charges for credit card or debit card payments.

They made a potentially terrible experience, a very good one. I have to give a shout out in…read moreparticular to Shay, she was there every step of the way when it came to getting my phone repaired. She ran into a quite few complications due to my phone, but instead of giving up and sending me away she continued to order parts and try and make it right. They gave me a donor while they worked on my phone as well which was super nice of them, and didn't charge me any extra for the additional parts she had to order. I'm 39 weeks pregnant and was getting really nervous about not having my phone but she made it happen. Thank you for not giving up on my phone Shay and working so hard to get it fixed. You're awesome :)

I had to go in for a last minute business project. Deanna was amazing. It was a bit chaotic and…read morethey were dealing with a maintenance issue and there were people everywhere. She was calm and very respectful to customers although there was a lot going on. She helped me with my project and was very helpful picking out what I needed. I was incredibly grateful and impressed with her service and skills. Will definitely come back for more print needs.

The staff at this Staples goes above and beyond to help every need. When I entered Jordan…read moreimmediately greeted me and asked if he could assist me, when I explained what I needed he perfectly directed me. Then when I had a specialized question he directed me to Deanna, she was extremely knowledgeable and made me feel heard and valued. Thank you to the entire staff.

This business deserves a negative 5. I took my iPad to them to get the glass screen replaced…read more Kashem, who said it would only take 1 day to fix, said that there was no problem getting it done. I left it with him. I get phone call that evening from him telling me he had to order the correct size. Then he proceeds to say he already expressed ordered it. But since it was Friday he wouldn't get it till Monday and he'd have the job finished in Tuesday. Express mail is not that slow. Well I got my iPad back on Tuesday. Could not believe what he had done to it. First the screen did not fit. Secondly, he used a hot glue gun to glue it in place. The stuff had oozed out and was all over the screen. Lastly he had beatened every corner to force the metal over the screen. This clown had the nerve to say they had been like that when it was obvious it was done with a blunt object. No one should ever take their equipment to this incompetent idiot. I'm just glad I had put on the passcode before letting him touch it. This company should be driven out of business. STAY FAR, FAR AWAY!!!!

Our phone was not acting properly in that it kept changing settings, and my battery needed…read morereplacement. When my wife and I entered the store we were greeted by Jonathan. When he started to check the phone for potential problems he offered us both water (cold or room temperature - our choice) and a seat. Jonathan was very sociable and communicate clearly, without a bunch of technical jargon that would have gone way over our heads. He answered all our questions and helped us understand something bothering us about our phone. I am disabled and when struggling as I tried to get up from a chair, Jonathan was right there to offer help should I need it. The service was done quickly. We were impressed with the store and especially with Jonathan. If I was back thirty years ago and once again hiring employees, Jonathan is someone I would want to hire. We were very pleased with the price for the battery installation and his researching the settings changing problem.

Quality.. hah. Value... hah. Service requested vs service received is very disappointing. 0/10.read more