I would strongly caution anyone considering using Glezer-Kraus for watch repair…read more I entrusted two timepieces to them through an authorized repair process facilitated by Gucci. One watch was repaired, the second was returned unrepaired--both were shipped back together. The package arrived empty, and both watches were lost while in transit under their control. While they refunded the repair fee, they have refused to provide reimbursement for the loss of my property. Instead, they attempted to substitute a random replacement watch from their inventory, which I declined. My original items--one of which held significant sentimental value--were not interchangeable. More concerning is their handling of the claim: The shipment was insured for $600, which matched the verbal appraisal provided by their associate prior to authorizing the repair, yet they attempt to minimize the value after the fact I was informed by FedEx that their claim was denied, and they have not provided a clear explanation or supporting documentation Responsibility has been deflected rather than addressed, leaving me no choice but to pursue legal remedies At no point did I control the shipping, carrier, or insurance--this was entirely managed by their business, despite all shipping costs being passed on to the customer. The loss occurred while the watches were in their custody, yet they have not taken full accountability. Losing a customer's property is serious. Failing to resolve it fairly is unacceptable. Proceed with caution.

Great customer service! Fixed my Chase Durer watch that hasn't worked in years. They replaced the…read morebattery and did a complete functions check.

I wish I could give more than 5 stars. My wife lost a name pendant years ago and Bob (the owner)…read morewas able to make one "close enough" (exact would have run well over $2,000). At his suggestion, despite me wanting it to be a surprise anniversary gift, I brought my wife in to help get it to her liking. GREAT suggestion (sort of). Although she loves the piece, she then wanted another necklace as well as falling in love with a few other sets of ear rings (in addition to the set she loves that I got on my first trip in). Bob is good at spending his customer's money :) haha. He is great to work with and has a lot of unique items. HIGHLY recommended.

Really pretty and simple jewelry with a fine watch selection located in the historical ice house…read moremall. The owner is a jewelerist who has been making jewelry for years, with quick and efficient jewelry repair service. Great place to pick up a gift for the wife, girlfriend, sister, or friend for a reasonable price.

Diane did an amazing job on my grandson's christening gift. It was a Noah's ark pewter bank with a…read moreslanted roof. I wanted his name & birthdate on one side & christening date on the other. Every place I called (jewelry stores, trophy engravers, etc.) was unable to do the work. Diane was able to hand engrave the bank. She has a large amount of antique & varied engraving equipment. You can tell she is skilled & passionate about her craft.

Diana is amazing! Was able to book her at last minute for two offsite engraving events. She is a…read morevery talented artist who takes a ton of pride in her work so you can will be happy with her engraving work! She is extremely reliable, easy to get in touch of and very talented. She worked very well with my sales team and made my customers super happy! One event was very high volume but Diana killed it! Very cool, and calm. Definitely will hire her again for any engraving event in the future!

Under New Ownership! Dont let the past reviews turn you around!…read more I came in with a very last-minute engraving request for my boyfriend's going-away paddle gift, and he absolutely came through for me. He didn't have to take it on, but he fit me in and got it done within an hour, which completely blew me away. The customer service was amazing -- kind, understanding, and you could tell he genuinely cared about helping me make the gift special. The engraving itself came out awesome! So grateful for the help. I'll definitely be coming back here for any future engravings highly recommend supporting this shop and the new owner!

Terrible experience, take your business elsewhere…read more I arrived during business hours with the item to engrave and clear instructions. Discussed the project, agreed, and shook hands on a price ($60) to engrave the item. When I got home, I received a voice message stating owner forgot to include a $15 "set up fee". This was a red flag. I grew up that if you shake hands on an agreement, you honor it. This business owner was not raised that way. As I had already dropped off the item, I let it go. Two days later I received a call asking if I wanted metal plates mounted on the glass piece I requested engraved. I declined, and it seemed weird he would ask me that as we already outlined what I asked for. Received a call the following week the piece was ready for pickup. Upon inspection I immediately saw each engraving was visibly off center, anyone would notice this. I pointed it out to him and his response was "I will have to ask my employee about this, I did not even review it before you arrived" That is flat out lying or incompetence. I told him it was too late now as there was nothing that could be done to fix it (as it was engraved in glass, and the recipient declined the metal plate option). He said "let me get you a deal on this". He offered me a deal on his poor service, on a piece I brought in, that he ruined. I firmly refused, because at that moment I knew I was going to leave this review and I wanted nothing on my conscience. He asked me who the item was for and if they were a perfectionist?" The fact that a person who specializes in engraving, his SOLE JOB, asked me about whether or not the item recipient was a perfectionist after he provided visibly sub-par work is astonishing. It is clear to me now the metal plate option was a cover up for his blatantly obvious mistakes and that is not acceptable. He did not own up to the mistakes and should be embarrassed and ashamed as a business owner. After reading other reviews, it appears this is standard operating procedure for this individual. Save yourself the disappointment, frustration, and lies. Mistakes can be forgiven. Dishonesty, bad business practices, and poor ethics cannot.

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

Unfriendly staff. Won't go back because of the negative attitude. It was my first time there and I…read morefelt like I was bothering the young man who waited on me.