We had water in our basement and trouble with the toilets so figured it was a clog. Called on a…read moreSaturday morning just before a major snow storm, so very anxious to get it fixed and not heard back from a couple phone calls to another number. So glad they were the ones to get back in touch! Kaiden was on it immediately, found the clog, took care of it and we were back in business in less than an hour. We could not recommend this business highly enough!

Had to have the pump in my basement bathroom pump-up tank replaced. While the job was eventually…read moredone, there were a number of problems. First, the tech misquoted the pricing (three times) on his way in - by several hundred dollars. I found this out being handed the bill on his way out the door - 'I made a mistake'. When taking the tank apart, broke most of the PVC connecting to the septic tank. It was all replaced, so I guess I got some of my money's worth, but they were unable, for some reason, to remove one of the tank cover bolts, so they just spun the cover around on that one bolt. We won't know until warm weather if they were successful in properly sealing everything back down. The entire area around the tank (my utility room) ended up literally soaked in septic tank water. The removed pump was deposited in the middle of the floor. (At one point, they wanted to walk a bucket of vaccumed up septic water through the house to dump it in my upstairs toilet.) There was no care taken to protect carpet in the process of removing any of the old (septic) materials out of the basement. There was no effort made to dry or disinfect the utility room at all. The second reason for the call was a clogged sink drain upstairs. We provided access to the cleanout downstairs. When the pipe was finally snaked, the resulting black clog coming out of the cleanout missed a waiting trashbag, and was deposited on the carpet, splattered in a living area. There was no protection used on the floor at all. The tech said, 'I sprayed cleaner on it, it will dry with no stain'. It took me personally two hours plus of cleanup work to remove the mess they left. I also spent another hour or so disinfecting the utility room. With their own photographs for evidence, I still had to make a number of calls to get the attention of their office manager, who finally agreed to a small refund to cover my time. This ended up as a bill of around $2000. Although the work was 'performed', apparently the concept of customer service has been abandoned in our current culture. I couldn't help feeling like they thought I should have had no complaints. I had a bunch, and frankly the $250 compensation off the final bill was still insulting. Overall, a horrific experience - I would not recommend this company to anyone, for anything, thanks.

Dan McConnell came by to help with a sink that had been backed up for months, and he did an…read moreincredible job. He was great to talk to, thorough, and genuinely helpful throughout the visit. He also took the time to walk me through what might have been causing the issue, how to help prevent it going forward, and how to spot signs that it could be a larger building-related problem, which was especially helpful since I live in a condominium. Out of all the plumbers I looked into, John's Sewer & Drain Cleaning had the best pricing, and they absolutely backed it up with outstanding service. I'd recommend them to anyone dealing with plumbing issues.

Andre came on the same day we called (within a few hours, actually) and fixed a nasty and…read morecomplicated blocked drain issue. He was clear about the problem, explained it well and knew his stuff. In spite of the issues and awkwardness of our current plumbing, Andre did not give up and persevered with the blockage (between the bath and the sink) until it was finally resolved. The price was very fair especially considering the effort and mindset needed to resolve the problem. Wouldn't hesitate to call this company again - very grateful for a good and positive outcome to a nasty problem. Thank you, Andre for your patience and hard work.

Contacted Drains by James after my handheld drill-powered snake got stuck in a tub drain. We…read morescheduled an appointment for the next morning. The tech, Roger, was EXCELLENT. He was right on time and very personable. It was clear that he was very experienced and he was able to retrieve the snake in short order, avoiding access through the kitchen drywall ceiling below. If you have an issue with a drain I would highly recommend that you contact Drains by James.

Manual from Drains By James can out this morning on time, friendly and knowledgeable. We had a…read moreclogged bathroom sink that ended up pretty far down the pipes. Completely cleared and water is draining so well. Definitely using them again. The bathroom was left very clean also!

I give service a five star for their professional approach to a very tough job. They have always…read morebeen on time and come through when needed. Had a few problems with a couple jobs but they were quick to resolve the issues. Kim the dispatcher is very helpful and polite. Highly recommend if you need service quick.

Very good service. The gal in the office is wonderful and polite and very helpful.. They pumped my…read moreseptic and came back an hr later and put in a riser. Now I do not have to dig my lawn up anymore. A riser if very affordable. I'd like again to thank the female manager in the office for her help. She was very professional.

Wayne from DrainMasters II returned my late night emergency call promptly, and was onsite the next…read moremorning with a clear plan to unclog the pipes and informed me of my charges in advance. Quick, courteous and professional. I highly recommend his company.

I was in a bind...The guys were prompt, courteous and did a great job. Took them maybe 45 minutes…read morefor the 2 drains. No complaints there. Then I saw the bill, holy s***.... $450. $200 would have been not cheap but reasonable. Imagine $500 to clean 2 drains. Do yourself a favor, get a quote first!

We had a major sewer pipe blockage in an older industrial building. Years before, a machine shop…read morehad clogged this drain with what can only be called cement. It was jammed solid and we, the new tenants, had no idea. When we installed a new piece of equipment and nothing would go down that drain, we were in a jam. water everywhere and an expensive new machine was unusable. All Owners came right away and figured out the problem. They had the right equipment to get through the blockage and get us up and running. It was a big deal and they did a great job! Highly recommend!

My review is a horse of a different color. While they offer some septic services, they don't cover…read morepumping. HOWEVER, when Rachel answered the phone and broke th news, she was quick to recommend a service in my area and provide their phone number. I know you're not looking just for a "niceness" review, but she represented the kind of helpful customer service I value these days, and I'll be sure to use them when I have drain unclogging issues in the future!

The plumber that was here was super efficient, kind, respectful, super smart and did a fabulous…read morejob. The price was reasonable. I highly recommend!

I highly recommend drainsters. They were professional, reliable and reasonable. Number +1 (617)…read more285-4275.

My wife and I purchased our first home a few weeks ago, and she has been doing many of the repairs…read moreherself (yay for marrying an engineer!). Unfortunately, when we discovered a cracked pipe above the kitchen that had essentially rotted away with age, we knew we'd have to call in a professional to replace it. Kevin M. came over the very same day and was able to replace our pipe quickly and efficiently, and we haven't had any issues since. He was also super clean and cleaned up any mess left behind from fixing the pipe. I'm pretty sure he left the kitchen cleaner than he found it! Lol! Kevin and my wife also had fun "talking shop" and he gave her some really helpful advice. Tl;dr: Quick, clean, efficient, will definitely be using them again!

seemed good at first my estimate was for 700 dollars for a toilet and vanity removal and…read moreinstallation of new ones.The worker said half of 700 was 350 and asked me that for the deposit.Great I thought at first. Then the job was done "in only three hours " and it was done very well.Signed for the rest of the 700 on my card.I then saw my statement for my card and and they charged me 2700 dollars.Okay I think it's just a mistake. I call them about it and was told that the work was 2700! What I was told was that the work for 2700 was not a mistake.wow really?I don't know if they teach their workers how to do this or if the worker was getting a percentage of the total.I would watch out for their business practices because 2700 for a toilet and vanity I would never have agreed to that amount., So do not trust them at all especially with your hom!

I needed a faucet installed. Chris did the job perfectly. On time and very pleasant. I would…read morerecommend Maxwell Mechanical

Came out on short notice to help me identify a leak in my basement! Great communication and easy to…read morework with. Will recommend to friends and family