Great experience with Drains by James for a frozen sewer line. The front office was helpful in getting an emergency repair setup for me. While the fix could not be completed on the emergency call as more specialized equipment was needed, they promptly returned to complete the job. "Say" and the rest of the crew were polite, professional and got the job done. Highly recommended. read more

I had one of the guys come out last Friday. From Drains by James. He very kind. On time. The only thing he did was find my septic tank cover for me very greatful for and dug it out. And he told me $545.0 Finding out I needed a hydro jetting He said 1,200.$ For the first 2 hours and then 450 every hour after. To hydrojet my pipes. I asked him if the 545.00 I paid yesterday we would account for anything. They said no. I also asked if they would give a discount. Offering $50.00 discount I asked how much the hydro was again and they said $1,200. For 2 hours. And every hour after that would cost me $450. I told them that I would call him back. I called another company to come out. Look at my problem. They suggested I need ed to get hydro jetted. Which I didn't disagree. And he said after the job was completed $295.00. different company completely charged me way less. And didn't give me any b******* line or make me feel like if I didn't make a decision right then and there that I would have nobody to come help me. The guy on the phone kept saying you have like 10 minutes and our day is full. Like he's trying to stress me out or something that if I don't hurry up and book I there will be no more openings for me. Save myself a bunch of money by going somewhere else that wasn't so pushy . read more

I would highly recommend this company. I had a clogged sewer trap. The technician came early. He was very professional and knowledgeable. He cleaned up the area when was done working. I would definitely uses Drains by James again read more

Our 3 unit condo, built around 1906, had ongoing problems with sewer main backing up. We chose Drains by James in 2022 to clear the main sewer pipe. We were advised that a more permanent repair would require replacing what is called a house trap that was standard in the early 20th century plumbing. Over the next 3 years we had Drains by James clear the pipe but decided this year to replace the house trap. The Drains by James crew led by Mike did a thorough and professional job. They were on time and gave us updates as the work progressed. Each of the three condo unit owners are very pleased with the service. We highly recommend Drains by James. read more

I called due to a plumbing backup issue and they offered to send someone within the hour. Roger was incredibly helpful and professional, talking me through the issue and ways to mitigate it. Pricing was very fair. The next time I have a drain issue I will absolutely be calling them again. read more

Was not expecting this today, but needed a drain cleared and was so pleased to have this company come to my aid within a few short hours. The technicians, Roger and Jimmy, were experienced and knowledgeable and worked tirelessly to clear my drain after many years of buildup. They were pleasant and personable and kept me informed with each step in the process. They expected a two-day process and got it completed in one long day. I would highly recommend them. Thanks so much!!! read more

I called this business after the plumbing service we paid a monthly fee for if something was wrong came and said it would be 4000$ , or even 15,000$ because they couldn't get to it because of a trap . I am not a Plummer and may not be explaining the problem accurately But Mike and Russel came with their camera thing and were able to unclog it for 1200$ !!!! They were on top of being very professional and friendly Just very nice and explained everything to me and my 97 year old mother whose house it is. So Thankyou for your funny commercial that prompted me to call and fix my mothers drain read more

Amazing service by SHANE AND SAM fixed my moms kitchen drain which was an emergency and they just cleaned my sewer pipe life savers very kind very professional I will use this company again and refer also to my clients and friends read more

Update #2 - the office did call me a few days after posting this and apologized and offered and processed a refund of the $115 service fee. Thank you. I do understand mistakes happen and all technicians are not created equal. Am I still frustrated that the tech didn't even bend over to see what the pump looked like? Yes, but hopefully Drains by James learned from this and it seems they have. I will change my review to three stars and no more because I still had to take a morning off from work and wait for a bad experience. read more

Very happy to leave this review, specifically for Mike, who helped us out on a Saturday night. He was thorough, fast, efficient and compassionate. He was able to help us within an hour and fix our back up pipes, which was causing damages to 2 condo units. Thank you, Mike! read more

I contacted Drains By James yesterday in late afternoon and explained that my washing machine drain was blocked. They said a technician would arrive at my home the next day at 10 AM. Hank promptly arrived at my home at that time. I was very impressed with his courteous, pleasant and friendly manner. I explained my previous efforts to solve the problem as he listened carefully and patiently. He then explained to me what he thought the problem was how he intended to fix it. He then proceeded to send a power snake down the drain to approximately 30 feet or so and successfully solved my problem. The fee of $204 was, I felt, very reasonable and fair. Hank was very knowledgeable and efficient as he completed the task. I would highly recommend Drains By James to anyone and would certainly use them again. Roger W. read more

Highly recommend this company, Came out on a weekend very professional with excellent communication. Beyond 5 stars! read more

I was impressed with Drains By James. The service tech that game out was very through to be sure my sewer line was unclear before t Leaving. Was also knowledgeable and pleasant. read more

We are new to the area. Drains By James was recommended to us by our plumber. We had an overflow issue on the weekend and they came right out to address the problem and keep our drainage functional. The technician recommended a further repair that would negate any recurrence. They promptly scheduled it and completed the work. I would highly recommend them. read more

Drains By James - Plumbing Near Me - Wilmington, Massachusetts

See all

Our kitchen sink drain was backed up after years of not using the garbage disposal judiciously. We tried the DIY approach for half our weekend and ended up frustrated and without a draining sink. So I called Drains By James (good advertising on the Sports Hub) and was able to get an appointment the very same day at a convenient time. Jakeel was awesome and brought a refreshing and upbeat attitude--much appreciated after we threw in the white towel on this ourselves. Using the professional equipment he brought, the clog was cleaned out in a little under 10 minutes! He vacuumed up the grossness and was out in under an hour. I would highly recommend Drains By James and Jakeel for their professionalism and quick, reasonably priced solutions. read more

Our bath drain was almost completely blocked and after various efforts I finally looked in the local Yellow Pages and called Drains by James. Justin arrived the following morning. He was fabulous. The tough clog was cleared within the hour and he gave me a much needed referral for technicians who would be able to tackle a very old leak behind the wall. I would highly recommend Drains by James. Justin was great. read more

We had two other plumbers come out to fix a leaking pipe and they were unable to fix it with a snake and quoted us over $2000 for more complex work. Our landlord decided to call Drains by James for a second opinion and Otis was able to clear the clog in about 45 minutes! Very reasonably priced, responsive, and easy to work with. I would definitely work with Drains by James again. read more

A good and responsive plumbing company. We worked with Drains by James when they were subcontracted by another plumbing company when that other one couldn't send someone here fast enough to fix our back-up. Drains by James found the problem quickly and left; but they hadn't connected the toilet fully, and it started leaking immediately. To their credit, they returned to fix that and snaked the line, making sure the house was clear before leaving again. read more

Santiago and others have always come to help our kids when the kitchen sink backs up (far too often) in their Cambridge home. They come quickly and are very efficient which is so appreciated. I feel they are a great value compared to "big name" drainage companies. read more

it's Friday night and all of a sudden I was faced with a deluge of water pouring out of the bathroom toilet, and filling up the bathtub. Water emptied into the kitchen. Both the bathroom and kitchen floors were flooded. In a panic, we called our regular service but they didn't have anyone available who could handle drains so they suggested that we call Drains By James, Inc. We are so glad that we did. They stayed until the drain was unclogged (were talking about a one hundred year old house). Staff were helpful, friendly, thorough and knowledgeable. They snaked a camera through the drain pipe all the way to the street to make sure that we understood the full extent of potential problems in the future. We felt blessed that they took the time to address our immediate issue and provide feedback on future challenges. read more

When I had a clogged sink in my kitchen that I could not fix with my tools and over-the-counter drain products I knew I had to call a professional. I had used Drains by James in the past and remembered I had a good experience before so I decided to call them. I called on a Tuesday evening and left a message with the answering service and was surprised to get a phone call back within an hour! On the phone we scheduled a drain cleaning visit (at a very reasonable price) for the next day! I was thoroughly impressed with their responsiveness! The visit with the technician was great! I was informed before the visit that everyone in the house must wear a mask and be as Covid safe as possible. The way they took Covid seriously made me feel more comfortable letting someone into my house. He showed up on time and wore a mask. He was professional, courteous and pleasant during the entire visit. There was a lot of sludge build up in the pipes and they cleaned it up in a jiffy! They used a drain snake that was much more powerful then the one I had and he had several tricks to getting the snake down the pipe quickly. I had a great experience with this company and would use them again. I recommend them highly! read more

We've been using Drains by James for approximately 10 years now. The review is long overdue. I must say is so refreshing to have such a professional company on our speed dial. When we are given a window on when the tech will be, they have always been spot on 24/7. All their techs over the years (no matter what time of day) always come like you are their only customer. State of the art equipment to solve what problem we've had. I manage over 12 properties and the techs realize the time sensitive issues they are dealing with we've always had. We also use them for Maintenace for our aging sewer cleanouts. Knowing Drains by James is coming out gives us peace of mind, knowing the job will be done right. ALL of the techs are professional, courtesy and knowledgeable. But we had the honor of meeting for the first time "Say" he is everything I stated above and more. His level of professionalism was top of the food chain. Truly cares about his work, not just going through the motions. On one occasion the tech who was supposed to come out had a family emergency. It was 2:AM and James himself was about to jump in a truck and come out to our flagship property. If we didn't get service that night (early morning), we would've had to shut down the building for the morning shift affecting hundreds of workers. Last minute one of his techs who was in the area finished up earlier then expected and was able to take care of our problem and we were able to open at our regular time. How lucky are we to have James by Drains for being part of our team!!! read more

Drains By James was a lifesaver when I had a clogged bathroom sink just before a new tenant was about to move in. They arrived in less than an hour and quickly cleared the drain. I highly recommend them! read more

CalledCalled, same day service, Paul showed up cleaned washed machine drain, made sure it was cleared. Professional service quick and efficient. read more

We were very pleased with Drains by James. Paul came on time, very courteous, clean, professional. Explained what he found, very articulate and helpful. Cleaned up well afterward, would highly recommend them. -Jeff and Laurey read more

I had a shower drain and main stack that weren't draining properly... I called Drains By James and the next day a technician, DANIEL F, came out exactly at the prescribed time. He was fast, clean, and efficient, and much cheaper than the "big names" drain companies. I'm thoroughly satisfied and recommend this team! read more

I've uses Drains by James a few times over the years. They are such an excellent service. They showed up on time, professional and very reasonably priced. I would highly recommend. Darinn H. read more

Drains by James was referred to me by my plumber, because the job I had was out of his scope. I was a little hesitant about working with a new company, but from the time that Jim, from Drains by James stepped into our house, he was nothing but courteous and professional. He explained the whole drain process and was very respectful of my floors and furniture (which were ivory). Also, when I called the office later with an inquiry, Meghan was very helpful, she explained the information I was inquiring about and then followed up with a phone call to make sure I had what I needed. I would definitely recommend them. read more

We just moved into a new house and had a serious cough causing a water backup. Drains By James sent a technician out quickly. Our technician, Daniel, did an incredible job to keep us updated with exactly what was being done and why. He helped us clear a deep, pretty significant main drain clog. Now our drainage is working perfectly. I couldn't recommend this company more highly! read more

I was having issues with toilet and tub draining. I called Sunday evening and received a call back right away to set a monday am appt. Greg and Derek came early (I recd text) which was great. I thought the issue was a blocked outside septic to house pipe but they went thru house to confirm it wasn't something less minor which would have saved me a little money. They confirmed it was outside so they dug up septic cover n snaked the pipe to house. Success! And quick!! I would highly recommend Drains by James! read more

The sewer line from my townhouse to the street had been draining slowly. I called on a Sunday night and a live human answered the phone! It wasn't an emergency, so I had them come out the next day. They showed up exactly when they said they would, explained what was going on, and fixed it! It turns out I had roots growing into the pipe which they were able to cut back. Also, the service techs were friendly and didn't try to upsell me on services I didn't need. read more

Definitely use Drains By James. They were very kind on the phone and were able see us same day (huge). Our main sewage line was clogged, so we were in quite a bind. Our tech, Daniel, went above and beyond to help us out and was able to quickly fix the problem. I highly recommend their service. read more

Plugged main drain , worked until it was cleared ,100' into it . Highly recommend and now will be my go to drain service.

We were having septic issues and were referred Drains by James by our septic company. Wow did we strike gold with this referral! Not only was Steve an hour earlier than i was told he could come, but he also did a great job. He snaked our main septic drain and offered information on the system and how it works and what the job entailed before he began. He is very knowledgeable! He also took great care in protecting my flooring and property when doing his work. We had back up from our septic in the tub prior to his arrival. Before he left he cleaned and disinfected the tub for me! That was SURELY above and beyond! I am so appreciative and highly recommended this company because Steve was amazing and clearly enjoys taking pride in his work and helping his customers!! read more

Drains By James - Drains by James - Plumbing Near Me - Wilmington, Massachusetts

I needed a clean out of grease in my main drain which was causing my kitchen sinks to back up. Daniel arrived early, was very respectful, friendly and professional. He was able to clean out the drain, sanitize the area and inform me of how to flush the main drain monthly to keep things moving. I appreciate the great service and will use them again when needed. Thank you, Daniel and Drains by James and see you next year for the annual clean out! read more

We own a three family house in Cambridge and have had a number of drain problems over recently. Drains by James is our first choice to fix these problems. They respond promptly and at the scheduled time. Their employees are always courteous and responsive. They are careful to comply with COVID safety, social distancing, and mask requirements. I recommend them when you have a drain problem, read more

I meant to write this last week. I had a clog in the main drain of my home. We had water in the basement, a complete mess. Not knowing who to call, I looked online and saw positive reviews for Drains by James so I gave them a call. They showed up in less than 2 hours and got right to work.Our tech Shane was very knowledgeable and let us know what he was doing. He had our drain fixed in less than an hour. He was very professional and did a great job! I highly recommend Drains by James and would not hesitate to call them in the future if this isssue pops up again! read more

My condo uses this company and they always do a good job so my review is not about that. The last few days I've heard my neighbor's garbage disposal turn on, heard a loud gurgle, and large chunks of gross stuff came up into my tub. I asked him if he thinks it came from my upstairs neighbor's garbage disposal possibly not working right. He looked at me and said "If that's what you want to think'. JFC dude, leave the condescending snark at home. I think he was angry that I asked him to put a towel under the machine because it vibrates and I didn't want my tiles damaged ... But who knows why. Everyone is already stressed due to covid, people are rude in public, and none of us deserve to be treated with contempt ... and here's this guy being an absolute tool towards me in my own HOME! The company might want to consider only sending him to homes with no females since he can't seem to hide his disdain. 12/30/21, 9:10 am in Stoughton. read more

Our bathroom shower drain got clogged really badly. I did everything I could (snaking, chemicals, and etc.), but the clog was really rigid and could not fix it. I first tried Angie to find a contractor but the price estimate was over $300 which looked ridiculous and no local companies called me back after submitting a request for some reason. So I found Drains By James from googling in the last minute (10pm at night) and they were able to come the next day morning (10am). Steve was a very nice and kind guy and he got it fixed and put it in working order within 20 mins or so. The cost is also very reasonable at $199. The shower drain gave my family a lot of inconvenience over the weekend and getting it fixed on Monday morning was such a relief. Totally recommend their service to anyone looking for drain related work, and I would definitely use them again! read more

I called Drains By James to determine how much it would cost for unclogging a sink. When I called I spoke to this lovely person who got me all set up for an appointment. To be honest, I wasn't convinced that snaking the sink would be enough. They came all the way into Boston to fix my clogged sink. I live in an old brownstone so I always worry about having any technicians that don't specialize in brownstones to make any kind of repairs. But my worries were unfounded. They arrived at the beginning of the 2-hour window I was given. 2 guys (Mark and Nick) came with a power snake and fixed my clog in 5 minutes. They were super professional too. I really thought I needed a plumber and that I might even need to replace my pipes or something. But Drains By James fixed the issue in no time flat. It's been more than a month now and everything working perfectly. My only regret is that I didn't call them sooner. I will not hesitate to call them again. For a clogged sink, they are the best. I highly recommend them. read more