Dr. Dean is kind infact most of his staff is kind & professional. But, the receptionist is uppity &…read moredemeaning making for an unsure & uneasy visit. Checking out you hope you don't get the one with the curly hair she will ruin the rest of your day. If you don't order you contacts through them she treats you like trash, she gives me a headache. Life is too short not going to Visions ever again.

From the time entering, you are greeted warmly and treated kindly. This is a high quality vision…read morecenter that offers great care and service.

Great customer service. The staff is efficient and thorough. We got in on time and they took time…read moreto answer all of our questions. I would highly recommend this office to others

Highly recommend Eye Care Associates! Angel was amazing with my 5-year-old. She really knows how to…read moretalk to kids and made the visit so much less scary. Dr. Hagberg was also fantastic; he explained everything in an easy way and ensured my daughter got the help she needed. We are so thankful for this team!

Best eye exam ever! The staff was very helpful, very pleasant to work with…read more Dr. Heiner explained everything... AND MORE! I learned things that have never been explained to me by other eye Dr's. He explained a surgery I had around 50 years ago better than the Dr that did it. I was never pressured to buy eyeglasses there and they printed out a copy of both of my prescription's, no questions asked.

Don't waste your time or money at this place. Purchased a pair of glasses which came apart 5 times…read more They gave me a new pair and the arm fell off! Told me I had trues my insurance for another pair, they "couldn't" replace them. Lousy products and lousy service!!!

Today was my first visit in this clinic . Dr. Melissa Fowler was amazing , professional and easy…read moregoing . She took time to answers my questions and Suggestions . I will use them again .

Not impressed. Eyes on Meridian was highly raved about in my local facebook community. My husband…read moresigned up and referred me on the intake form. #1 They undercharged me at my visit, and called to ask for more money the week of Christmas. When I called back to ask about the breakdown of charges, the price changed again. It didn't seem like they knew what they were charging me for. But I paid it. Then they called AGAIN to ask for more money. I asked for a breakdown to be emailed to me. #2 My husband got a call and text that his glasses were ready, he took time off work to come pick them up and they said their system sent the messages in error. #3 Then when my husband called to ask about the referral credit not showing up, the front desk said Office Manager Kristi will call my husband. And then emailed saying she DID call and leave a voicemail. Which she did not. He called again and Kristi was condescending and said "it just doesn't make sense for us to do that for a nuclear family, what if you had 8 kids?" I said, "Well your flyer specifically states "Refer a friend or family member and receive a $20 credit on your account. Just tell the friend or family member to let us know you referred them!" We did just that on the intake." Kristi said she would honor a $20 referral credit but we would not be allowed to refer anyone else to them and she is going to reprint all of their flyers to exclude the nuclear family. LOL. I'm surprised how rude and abrasive she was. Your advertising is misleading and yeah you SHOULD fix it. I've literally referred my husband to every doctor I have and my dentist is awesome and gives $50 credits, no cap. Ha. No issues with the doctor or eye test parts of our visit, the eye tech guy was super sweet, but we won't be back. They have too many problems to deal with and we spent over $1,000 there after insurance. They can keep their $20 referral credit and they just lost me, my husband, and I was going to refer my mom who needs an exam and glasses.

I'll start by saying the blonde last up front is very sweet. But everything else was garbage. Do…read moreNOT go here. First we waited over an hour for our appointment while the snotty lady up front just sat on her butt. We weren't given an explanation at all why it was taking so long and no one else was being seen. There was no line. Just waiting for no reason. Then they video conferenced in someone who barely spoke English to do the exam -I'm not upset he didn't speak English based in R*acism I am because he couldn't understand anything I said and just angrily kept repeating his script. Clearly no is here cares about your prescription at all. Which is even more evident because of the "free" glasses (they obviously can't charge for the shady way they get your prescription so they just charge you for glasses which is a scam) came small as heck and wrong. They blamed in on this or that and said to put them on in the morning. Didn't work. I assumed it was the size of the frames so I ordered more glasses from somewhere else and nope it's the prescription that's wrong. They claim it's cheaper then upsell you. This place should be shut down.

Jacquelyn has 5 star service!! She was extremely helpful. Her customer service is the best ever…read more She explained everything available, which had not been done before. I highly reccomend her, very friendly, has a wonderful laugh and made our visit quite enjoyable. Thanks to her, we will be back

I've been seeing Dr. Johanna multiple times a year. She is thorough, always explains what she's…read moredoing, and the results of her findings. She compares the present with the past, asks if you understand and invites questions. She's the best of what a specialist should be.

My elderly mom whom has IBS, was unable to make her appointments several times due to having…read moreepisodes of uncontrollable diarrhea, now seems to be on a new medication for control. So I called to finally get her caterac surgery, only to be told they will no longer see her die to cancelations, for a condition she sometimes cannot control. Dr. Jensen Mrs Is uncompassionate, and intolerant towards elderly patients​. HIGHLY NOT RECCOMMENDED DO NOT WASTE YOUR TIME OR MONEY We were patient as they lost her paperwork, and glasses yet still paid the bill. However she does not extend the same courtesy.

I was referred to Dr. Erik Ostler (an associate of Dr. Martinez) for a Glaucoma exam. Turns out I…read morehave it due to cataracts and as a result have nerve damage in one eye. Dr. Ostler explained how cataracts can increase pressure on your eye and suggested cataract surgery which made me FREAK OUT, but after his calm explanation of the procedure and answers to all my questions I booked my surgery. I now call it more of a procedure. You're still awake, but really, really relaxed and pain free. 10-15 minutes then Bam, you're in recovery sipping juice, coke, 7-up whatever - awake but don't drive unless you want to get pulled over by your local enforcement officer. Rest the rest of the day and don't FREAK OUT if your eye is cloudy or blurry. It clears. Just follow Dr. Ostler's instructions. I promise you it's OK. My surgery (procedure) was yesterday and I'm great! YOU WILL BE TOO!

I suffered an eye abrasion that had caused me quite a bit of stinging pain. My right eye continued…read moreto rain with tears for hours. I called my eye doctor who I found out was out on vacation. I was told he'd return from his vacation in 11 days. Funny, as I hung up, I realized they didn't even offer me a referral to another eye doctor. I called right back, I got a different person to speak with and she graciously offered me a referral to see Erik M. Ostler, M.D. I called his office and asked if I could make an appointment for tomorrow or any day this week. They asked me if I could come in today at 3:30pm. I looked at the clock in my Jeep and it read 2:30pm. As I tried to compose myself from the sudden shock of being told I could come right in, I said yes, I'll be right there, thank you so much! After a short wait in the waiting room my wife and I were taken back to an exam room. Lauren was so welcoming. She's not your typical nurse's assistant. She was extraordinarily kind and genuinely compassionate. With the way the World spins today, Lauren was a breathe of fresh air. The Golden Rule applies here and she's positively the perfect spokesperson to sell us all on it. She has a remarkable and cheerful attitude! Dr. Erik came in with an attitude that followed Lauren's. Extremely well spoken, kind and articulate. He listened to me and after a thorough examination, a treatment plan was agreed upon. A follow up will be with him tomorrow. I think I've just found my new eye doctor. Thank you Dr. Erik and Lauren. You're both miles above the bar that is set in most doctors offices here in Nampa. Well done! I can't thank you enough for squeezing me in same day, same hour. I was blown away!

Now that we've reached the age with Medicare and Humana covering our eye care, we were given a list…read moreof eye care specialists to choose from. We chose Family Eyecare Specialists, in Nampa. We had already been to two other places in town to purchase eye glasses from and walked out. Maybe it's because of our age, we just expect better customer service and as we've experienced lately, it's just not there anymore. The front desk greeting was fair to Midland. It felt like they were bothered that we showed up. We were told to look around at all of the frames and someone would be with us shortly. As we perused the displays, they really don't list the prices on their frames, just code numbers. We finally found a couple of frames and then we were greeted by their sales representative. Then here comes the craziness. To get all of the additional options for your eyeglasses, my cost was $990 for one single pair of glasses. Insurance did its job in getting me these glasses for free, but seriously folks, $990 for glasses? I bought a no nonsense pair of frames. They weren't even a famous brand name I recognized and they were $320. That just crazy, it's just plastic. Well, we were finally done. Now the bad news. It's going to take them 3 weeks to get my glasses made and sent to the store. That's way too long. Everywhere I've ever shopped in the past for eyewear has only taken them about 1 week to turnaround and get them back to me. 3 weeks is way too long to wait for eye glasses in my humble opinion. I'm on the fence here. This was our third stop for eye glasses. We almost walked here too, but we caved in and just wanted the madness to stop. We just wanted eyeglasses, nothing more, nothing less. I really can't recommend this facility. I wasn't really impressed at all with their service team or their selection of eyewear. They only seemed to carry overpriced name brand frames. And don't think you are going to find something really splashy or something trendy with a lot of color here. This was all middle of the road boring frames. Just because we get older doesn't mean we don't appreciate style and color. Parking was easy, this shop is in a medical building on the first floor. Get your wallet out, this place is very expensive if you don't have great insurance coverage!

All i can say is AMAZING from the check in process and the reception desk up front all the girls…read morewere amazing and super friendly. Was then met by Dr. Farris he was amazing and very patient with me trying to figure out what was better between 1-2. After we were done with my prescription needs I was met by Kennedy (hopefully that correct spelling if not sorry!) she went over the payment and helped me pick my new frames and was so friendly and polite. So glad I found this group of friendly and skilled people.

Our first eye exams since moving to Idaho and they couldn't have gone any better. The staff is…read moresuper helpful and friendly. The doctor is very knowledgeable and has great chair side manner. And they were not pushy about where we decided to have our prescriptions filled.

Horrible customer service. Canceled my appointment twice due to schedule conflicts. Unprofessional.read more

My experience was meh to be honest, I walked in with high expectations because so many reviews were…read morepositive and it was my first appointment with them. I stood there for a while before being greeted, I understand it looked like they were attempting to unpack from recent office move. A simple we will be with you in a moment would have been sufficient. Went through the appointment, nothing to report there, pretty standard. When I was leaving I was given my prescription and paperwork and told to check out in the front. Again waited for someone to assist, all while the phone was ringing off the hook and no one answering them. Didn't talk to anyone about new frames, nothing. Kinda felt like it was the end of the day and they just wanted me on my way. Don't know think I will make a return visit. Bummer!

The office staff is very professional and pays close attention to getting you in and seen by the…read moredoctor in a timely manner. The doctor is very knowledgeable and thorough in telling you what you're situation is and how you're options are for dealing with it.