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    Advanced Medical Solutions

    2.1 (11 reviews)
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    Medical Necessities

    Medical Necessities

    1.5
    (20 reviews)
    4.5 mi

    The company started sending me the wrong size nasal pillows. I struggle with adjusting to CPAP…read morealready and they can only be reached during business hours...well by the time I finally talked with someone I had accumulated 20 small nasal pillows. I asked if I could get a refund if I returned them? The guy said yes. But maybe not a full refund. I got ZERO refund and they sent me the usual shipment of the correct size and when I called they insisted that the five nasal pillows I received (after paying the usual fee) was the "replacement". I also figured out they were still charging me a "rental" fee on a machine I had already finished paying for! I am a very unhappy customer!! I am looking to find a company that is honest and I don't feel I'm being ripped off and who is customer friendly.

    My mask for my CPAP machine broke not long ago. I was in the ER at the hospital last week due to…read morehigh blood pressure. The ER doctors informed me that it caused by not using my CPAP machine. I called Medical Necessities to order supplies. I explained the situation and told them it was urgent due to the issues with my blood pressure. I asked if they could send the supplies overnight and that I was willing to pay whatever it cost so I could get them right away. I was told that they could only request 2-day shipping. I asked if I could pick them up at their location and was told no. Reluctantly, but with no choice, I agreed to the 2-day shipping. When the supplies did not show up on the day they were supposed to, I checked the tracking and saw that it would be another 4 days before they would arrive. I know that it is the holidays, so shipping can be slow, but I believe, that under the circumstances with my current health issues, they could have shipped them overnight or allowed me to pick them up. As mentioned earlier, I was more than willing to pay whatever it cost to have them sent overnight. The lady I spoke with was nice, but she just didn't seem to care at all about the problems I'm having or that it was an emergency. I'm definitely going to speak with my doctor and see if they can use a different company next time.

    Advanced Medical Solutions - medicalsupplies - Updated August 2026

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