Gave me free wipes for my glasses great customer service definitely would recommend store to my…read moresiblings

Had an appointment for myself and my kid that went very smooth. Cindy Davie was also amazing,…read morehelping to pick out new frames based on what I liked and helping me narrow it down to the best ones.

They messed up my glasses order and had to send them back out to get fixed. And had the audacity to…read moretry to charge me for what was missing when it was their mistake. Luckily i didn't have to pay. BUT, I've been waiting on a message for my contacts to arrive. Apparently the message failed to send, but they supposedly came in before my glasses. But when i when to pick up my glasses the first time, no one said anything about contacts. I could have at least had them while i waited for my glasses to be corrected. I'm disappointed! This could have been simple and hassle-free.

I would never go here The customer service is horrendously bad also the doctors they don't give a…read morecrap if you wait 2030 minutes for them, but they won't wait more than seven minutes for you. Beware don't go there. I think everybody should go somewhere else and watch this place crumble because they think as a business that the customers don't matter, but yet the customers are the one keeping them in business. I hope they go out of business.

I highly recommend going to House of Optical to buy your glasses. I signed in when I walked in and…read moreshortly after Erin called my name. She walked around with me helping chose frames that would look good on me. Erin was such a delight to work with. She made it fun with her pleasant personality. I had been procrastinating purchasing glasses because I would have a difficult time chosing what frames to purchase. It was easy because of Erin's help.

First time going there today for an eye contact appt/ prescription …read more I asked dr. Friedman if they had samples and he said even if they did they don't have time for a fitting today..? Anywhere else I've ever gone they take the extra 10 minutes to see if they have samples in stock and if they do then they just do the fitment of the contact lens the same day. I asked one of the ladies at the front desk and they said he would have checked if they had in stock.. but I told them I don't think he wanted to even check... it turns out they did have the samples in stock so they let me take the samples but he needed to look at my eyes again with the contacts before he could give the prescription.. so they said they would ask if he could take a few minutes to do the "fitting" and he said no now I need to go back tomorrow for a 15 minute check so he can look at my eyes.. (when I was there anyway but didn't want to see if they had my prescription in stock) when he originally told me he'd call me back for the fitment when the trials came in in 7 days... he didn't even want to try.. and wants you to come back for 3 appts total before the prescription is issued. Stay away, lesson learned for us.

Fast and reasonable eye glass repair from their professional repair representative. They can drill…read moreout and fix broken screws and fixed stripped watch line parts before you have to abandon your specs, give either of these locations a call in Macomb county. Highly recommended. E.

I have been getting my glasses here for many years. Great service and great people. They stand…read morebehind their work forever!!! I highly recommend!!

Exam was thorough but for the second time in two years the glasses are wrong. How hard is to make…read moresingle vision glasses??? Funny though. I only needed one lens replaced. They claimed they could only do two. Charged me an arm and a leg (even with insurance) and only did one. The one they left alone is okay. LOL go somewhere else. I know I will

This Lens Crafters locations is awesome! Starting with the…read morevery friendly staff and doctors. Ban was so helpful and caring and spent a lot of time helping me with my glasses and sunglasses. I have been going here for years and I am always satisfied with the whole experience. I highly recommend this location!

Visited at the perfect time, brand new office with cool equipment and same great service and staff…read moreas the old office. Was able to get in and out without being dilated too. Saw a new doctor since mine retired, and she didn't skip a beat. Left feeling confident. Definitely recommend!

I have been going to Primary eye care for over 15 years for exams and glasses. I have been very…read moresatisfied with their professionalism. I recently had to have an adjustment of my frames. The adjustment was done and out I walked. Sometime later my wife told me that I had an indentation on each side of my head where the arms of the frames went. My glasses kept slipping and they were very uncomfortable. I went back for another adjustment and Michelle was working. Bottom line. The previous "adjustment" damaged the frame and Michelle replaced the frame and fit them perfectly to my head. I will keep going there but will make sure Michelle is working when I go. GREAT JOB Michelle.

The staff were very helpful and friendly. Dr Breza was amazing . Highly recommend for your eye care.read more

AMAZING staff at Family Eye Care Associates on Garfield in Clinton Twp. My experience with…read moreJennifer, Mimi and Robin was top notch! All 3 of the Ladies were patient and respectful while I took quite awhile to choose my frames. It's so refreshing to encounter this kind of service in today's world. And I've also been a patient of Dr. Breeza's for over 13 years. Thank you, Family Eye Care Associates!

I've been a loyal Fraser Optical customer for years, always choosing their top-quality lenses and…read moretaking great care of my glasses. Unfortunately, this has been one of the most disappointing experiences I've ever had with any business. Within one year, my lenses have cracked three separate times -- always in the same spot and always within 1-2 months of getting them replaced. I have never dropped or damaged my glasses. This has never happened to me before, and I usually keep my lenses for 3-4 years without issues. When I went back to the store to address the problem, the manager was extremely rude, dismissive, and unprofessional. Instead of helping me understand why this keeps happening or offering a real solution (like checking or replacing the frame), he told me there was nothing more they could do and that after this remake, I'd be "on my own." When I said I might dispute the transaction since I wasn't getting the service I paid for, he told me to leave the store and sarcastically said, "good luck with the dispute." It was humiliating to be treated that way, especially in front of my wife and kids. I paid over $600 for what I thought would be quality lenses and customer service -- and instead, I left feeling disrespected and disappointed. I've always supported local businesses, but I cannot recommend Fraser Optical after this experience. Quality products mean nothing if the management doesn't stand behind them or treat customers with basic respect.

I have been going there ever since I had to start wearing glasses. The ladies and front desk staff…read moreare very kind to me. The two times I had to interact with Adam it seemed like I was a bother to him he was a little disagreeable when talking to me, angry almost. I drive out my way to go there because I liked them. I think I was over charged. I am not happy about my serve. Instead of him looking to see what I was charge for he kept questioning me very argumentative.

I Called for A appt. reminder, she put me on hold for 8 minutes. When she returned, she said she…read moregot distracted and apologized. No big deal, but then she said my appt. was in 30 minutes and she hoped I could still make it! LOL! I can't make this up. Dr Shermetaro, we miss you!

My Eye Doctor, Hayes, Shelby Twp, MI It's passed my 30 days…read morebut I just noticed when I had to work on my computer with small numbers that my old glasses worked better then my new glasses from My Eye Doctor. I was told I had to pay for the exam to come back in to have my glasses adjusted to the right lens and I had to pay for the adjustments. They didn't do it right the first time and I'm suppose to pay for their mistake. Don't go there. I spent $800 on 2 pair of glasses and this is how they treat their customers when they mess up. They're not even worth one star.

Came in to have a pair of sunglasses repaired. They were all very polite, professional and quick…read more I was very pleased with the selection of glasses. I will be coming back for my next eye exam. Thank you.

Excellent selection of frames. Excellent service. Friendly, efficient, qualified Dr's. I'm a…read moreconsultant who has had to purchase my own benefits for the past 20 years. I finally broke down and purchased dental/vision coverage via BCBS. I was so happy that the employee's here helped me navigate how to use my vision coverage. Insurance of any kind these days can be so confusing! I had an eye exam, a pair of clear lens glasses and sunglasses all together at a cost of $667.00 - pretty good considering all that I received. I loved the selection of frames. The employees, Sue & Maryan, were so patient and helpful when I tried on pair after pair of frames. I was shocked to discover that both my sunglasses and my clear lens glasses would be available for me to pick up four hours after I ordered them. I live close by so I came back in four hours and sure enough they were ready and fit perfectly. Very pleased and will return for more fun frames next year.