Up and Running Mobile RV Repair LLC, located in New Bern, NC, was a company referred to me by…read moreAssurant. I contacted Brian on 08 July 2024, requesting an inspection of electrical issues and the non-functional refrigerator in our 2016 Jayco Jay Flight Trailer 38FDDS. This was a concern because my mom was staying in the RV. I called Brian on 08 July 2024 and he arrived on site 16 July 2024 as agreed. (E-mails and Text Messages Provided as Proof to Assurant) Brian inspected the electrical and the non-functioning refrigerator. Brian only replaced the 50 AMP Power Cord Twist Lock with Boot. Brian charged me $257.04 on 17 July 2024 without providing an Invoice. (Provided Credit Card Charge Copy to Assurant) I clearly requested Brian to follow Assurant's extended service agreement processes, to submit a claim for reimbursement. I also provided Brian with all Assurant contact information and contract documentation. (E-mails and Text messages provided as Proof to Assurant) Brian did not respond to any of my follow-up emails, texts, phone calls and voicemail messages, as I was trying to get a status on the claim submittal and the invoice. (E-mails and Text messages provided as Proof to Assurant) On 23 July 2024, I ordered a new and comparable refrigerator for $1,115.47 from Home Depot. Home Depot delivered and installed the refrigerator on 30 July 2024 and took away the faulty one. (Copy of Receipt Provided to Assurant) Unfortunately, Brian did not adequately resolve the electrical issues, nor did he follow the Assurant claims process. Consequently, I had to contact EL Electric Contracting on 19 September 2024 due to ongoing electrical hazards and emergency power failures. They replaced the 50 AMP Twist Lock Inlet, which had a faulty and loose spade causing all the electrical issues. I paid EL Electric Contracting $423.26 for the necessary repairs. (Invoice & Photos Provided to Assurant) After speaking with an unpleasant Assurant representative, I visited Brian's home on 02 Oct 2024 and got Invoice #2195 for 16 July 2024, which noted that the refrigerator needed replacement. He claimed that it had all been submitted to Assurant on 16 July 2024, but that's not true. Requested reimbursement from Assurant: $257.04 paid to Up and Running Mobile RV Repair LLC and $1,115.47 for the replacement refrigerator purchased from Home Depot and $423.26 for EL Electric Contracting's corrective repairs. Total amount for Claim # 39021409 is: $1,795.77. Assurant decided to only reimburse: $132.18 with the $100 deductible, because Assurant stated that the proper claims process had not been followed. Such a loss when we are supposed to be protected by Assurant's 3-year Extended Service Agreement and by Up and Running Mobile RV Repair LLC!

I was very satisfied with the service that I received from Brian with Up and Running RV repairs. I…read morecontacted him on a Sunday morning and shared that my hydraulic jack stands were inoperable and I was therefore stranded at a campground in the New Bern area. Brian was honest with me and shared that he could not get to me until the following day and would do his best given what we had to work with. I should note that other issues came up in spite of the fact that this was a brand new unit. As promised, Brian contacted me first thing in the morning and after working diligently on the problem, got my camper in a position where I could safely transport it back to Maryland. I was pleased with Brian's honesty and punctuality with time and what he was capable of doing considering the electrical problems that we discovered. I highly recommend him and want to thank him once again for his assistance! P.S. I am in Maryland, not San Francisco