Disappointing policy change that penalizes small resellers…read more I've used this pack-and-mail location regularly for my reselling business, typically dropping off 15-20 packages per week across multiple carriers. One of the main reasons I chose this location was convenience: they have pickups from all major vendors in one place and it's always been a pleasant experience up until recently. I print my own labels and pack my own items, which I'm fully aware they offer as paid services. However, doing that work myself is how I keep costs down for my business. Despite this, comments have been made in the past implying that by only using the drop-off service, I'm "not making them any money." As of January 1st, I was informed that if I drop off more than three packages, I'll be charged $2 per package just to drop them off. That means a quick, one-minute interaction to scan packages and provide a receipt now comes with a fee. I understand the economy is tough and businesses are trying to increase revenue. However, this policy feels especially frustrating when every other pack-and-mail store and all major carriers (USPS, UPS, FedEx) offer free drop-off, with USPS even providing free at-home pickup. This change feels less like a reasonable adjustment and more like being penalized for doing the work myself and using what was previously a free, basic service. While the cost itself may be small, it's the principle that matters. For those who rely on this location solely for high-volume drop-offs like I did, I'd strongly recommend looking elsewhere. Unfortunately, that's exactly what I'll be doing in the new year.

I always like to go in there to use their machines to make copies or computer printouts. Their…read moreprices are good. I also mail things because the post office has such a long line, but Pack N Mail is much quicker. They have all the mailing materials like envelopes and bubble wrap right there also, so you can buy what you need. The people who work there are friendly and helpful.

How to review this. 1st off we live in Corinth. I have no idea why it says San Fran. LOL!…read more Josh and all of the Pack and Mail Staff are phenomenal. We are a small business Farnsworth Collectibles which uses this location. You can and will never use a postal service with such care and value. We use them for a PO box and drop off service. In the past we have used Notary, Fax and Computer services. They are all very reasonably priced and they will never do you wrong. I have used a lot of these Pack and Mail stores in the past. I know there are users that will drive here, and I would too. Everyone here cares and are super friendly. Do yourselves the favor. Drive past any other provider and come here. It's worth it!

Very friendly service and quick! I utilized their notary and it was so quick and painless :) will…read morecome again!

Ann was very helpful. We were trying to ship a box internationally but we're not able to ship it…read moreout because the cost was too much. But Ann was very patient and helpful with all the questions and concerns we had. Thank you Ann

Not enough people working. I waited 20 mins and they were still helping whoever it was when I…read morewalked in. Not going to Denton again!

So helpful and quick. Will come more often! Dropped off a…read morereturn and was I prepared. The man working was so helpful with what I needed. Thank you.

I've been here twice now, always have good and friendly service. Staff is attentive and prompt.read more

The professional staff af this UPS location, especially Maria handled things , for me, perfectly…read more Thank you,again, Patricia G.

Place sucks. Wont be coming in here anymore. Terrible lady working behind the counter. Sorry to…read morebother you with my business jerk.

Great service, extra touches in the storefront, and efficient staff…read more I just needed to drop off a DHL shipment but this shop was a delight.

I've been a customer for at least 6+ years and very happy with service and ability to get…read morenotifications when mail or packages arrive. If you are local to Flower Mound area and need a great mail box service, packages sent out, then In The Box Pack & Ship is the local business you want to support.

Not good. Some of the personnel is not properly trained. Would not recommend. This location is on…read moreUniversity Dr.

Horrible service! They're open from 9:00am to 4:00pm on Saturdays. Arrived at 4:00pm on the dot and…read morewas turned away. No grace at all. They must not need the business. Smug employee dismissed me like he's on an ego trip. Will never come back.

Generally pleasant and helpful service. Can compare prices for FedEx, DHL & UPS. Notary service…read morealso.

Pleasant service, but their box prices are ridiculous. $14 for a 24x24x6" cardboard box? I went to…read morepostnet instead and the same box was $7.