A BIG ZERO is my rating for this location…read more ULISES is very helpful until there is a problem and then you get to see the other side of Ulises. Believe the previous review...he is rude, unprofessional and does not listen. I took a packed to their location on 7/30 at 3:53pm It did not arrive at the Shady Oak location (5 minutes from their store) and scanned in until 24 hrs later. (See the tracking) I called to ask Ulises what happened. He would not allow me to speak. He was accusing me of saying things I did not say. He offered no explanation. He would only say he does not know what UPS does with the packages once they leave HIS store. I will NEVER visit HIS location again. I took a package to the Shady Oaks location in Denton. It went out same day as promised and arrived as scheduled.

I've been receiving my personal and business mail at this UPS location for around 15 years. The…read moreteam of this location is very good...always willing to help me with questions, tracking and other needs. I recommend them highly.

Not one to write reviews but I went in today for a simple return and was met with pushy, rude…read morecustomer service- disappointed. Never had a bad UPS experience before but I guess there's a first time for everything.

I used UPS on Friday, 4/26, to print some documents and send a very important and time sensitive…read morelegal document. The print job was easy enough: $3 for 14 pages. Uriel, the gentleman that helped me, gave incorrect information about when the legal document I was mailing would be picked up. He confidently stated that USPS had not come to pick up any certified mail yet and would be coming by the end of the day. He estimated it would be sent the following day since it was being sent within Denton. At the time of writing this, it is 4 PM on the following Monday and my document has still not been picked up. I called the store and the woman I spoke to said the USPS doesn't always come at the same time. This is understandable and I wish this would've been told to me by Uriel when I initially dropped off the document. If I had known this I would've taken the document to USPS myself. Now the legal proceedings I'm trying to initiate are delayed due to Uriel's oversight. Edit: It's now Wednesday May 1st and my letter still has not been delivered. The letter was taken to Fort Worth and is being brought back to Denton. I understand that UPS can't control what another business does, but the employee should not have stated that it would be delivered the next day; does he not know the process of USPS picking up certified mail? Surely this is the normal routine done by USPS. This is extremely upsetting as again I am trying to initiate legal proceedings and they can't be started until the letter is delivered. This is causing a lot of unnecessary stress. Will not be conducting business here again.

We have been doing business with this particular UPS store 3635 and the service has been great! We…read moreusually do business with Michelle, which she is wonderful...but yesterday, it was Tyler and he is very professional and went the extra mile for us. We are in the Pool business and give as much business to UPS as possible. It was a good experience and we will continue to go to our neighborhood UPS. Bruce & Sherry Trojanowski Troy Pools

The staff is very friendly but the new hires do not seem to know what they are doing. I come in…read moreeverytime with preprinted labels and just need to purchase two boxes with packing materials and get them sent off. I have been there twice recently for the same thing and it has taken 30 minutes each time. I have to repeat myself multiples time on what I need and the process has become frustrating. The older woman that works there use to handle this process with me and she is a pro! Very knowledgeable and listens. I never have to worry about my shipments when she handles it, but she is busy handling everything else because the new staff struggles with handling customers in a timely manner. I will probably start going somewhere else for my shipping needs to be honest.

The employees are always so helpful! Very pleasant to deal with. This is my go to for all shipping…read moreoptions.

I wish I could give my experience a zero stars or I would. I went to ship a package that was a…read morereturn to a retailer. I was shipping a small pocket knife back to this retailer. This young kid asks me what I am shipping. I reply cutlery. He then asks me what kind of cutlery? He asked is it a spoon, a knife, etc? I thought that was really odd as I have never been asked these questions beyond a description of what I am shipping. But then he asks specifically he asked if it was a folding knife as it was in a really small box. I told him it was a folding knife. He then says he will need to open my sealed package and measure the knife because they can't ship a knife over 4 inches. WHAT? since when? I had to pack this a certain way and this kid wants to open my package. I told him absolutely you cannot open my package and no it's not over 4 inches however that should not matter. So if I was shipping a chef knife for example as a gift, return or whatever and that is 5-6 inches...this UPS will not ship it? I call BS on this. The other two UPS Stores in Denton have never had a problem when I shipped a piece of cutlery. Ever. I think either this store makes up their own rules or this kid was asking what was in my sealed package for unsavory reasons. I will be filling a complaint with the Better Business Bureau, and with whoever runs the location and who is over this location. Asking me 20 questions like I am some kind criminal or something. I don't think so.

THE IS A UPS STORE. I had a package shipped to this Location because the shipper required an…read moredirect signature for delivery and I cannot receive packages at work. I called this location directly ahead of time to verify that they do let people ship hold for pick up they said yes and said there was no fee as long as it was picked up on the same day as delivery The package was delivered today at 12:15 PM and it was picked up less than an hour after it was delivered to the store. I received a voicemail from the Store stating that there was going to be an eight dollar fee associated with picking up the package. They held my package hostage and gave me the option to have it returned or pay the eight dollars so I paid a fee to get my package. I called several other UPS stores in immediate area and none of them charge a fee as long as it is picked up on the same day. I even called the UPS customer service and they stated that there was no such policy for same-day pick up. The register receipt was run up as miscellaneous non-taxable item for eight dollars.

Fast, convenient, easy, knowledgeable…read more This UPS location makes me feel at ease when shipping via UPS. Especially since Amazon allows the option where you just bring in the item to UPS and they pack and label it for you - what a relief! I've rarely experienced a long line here due to staff slowness.

Close to my house and they have helped me out countless times. Thank you so much for everything!…read more Customer service is great!

I've visited this UPS Store a few times and generally received decent service. I don't expect…read moreexceptional service from a UPS Store, but they do have a self-service area for Amazon returns, which is quite convenient. In that area, you can bag your package, scan your return, affix the label to the bag, and leave it there. Most of the time, the store is well-staffed, and the line moves quickly.

Love this UPS Store, owners and staff are fabulous, treat customers with respect and are soooo…read morehelpful and ki

E-Z in, and E-Z out. Great location in FloMo. Great group of young folks working at this location…read more They work hard to get you in & out!

Ann was very helpful. We were trying to ship a box internationally but we're not able to ship it…read moreout because the cost was too much. But Ann was very patient and helpful with all the questions and concerns we had. Thank you Ann

Not enough people working. I waited 20 mins and they were still helping whoever it was when I…read morewalked in. Not going to Denton again!

They are a really good mail, shipping, copies, shredding, and mail box service. They also had…read moreREALLY Kool High Definition Greeting Cards with cute cats, dogs, and little animals dressed in cute, bright outfits, and etc. I bought some for birthdays before and my friends thought they were AWESOME. I like this store and it was apart of my routine. I don't want them to leave but I guess they must. Plus many residents of Denton who live nearby would rather go there then the post office it's just easier. The SAD news is today we all got notes stating they will be closing because the animal clinic next door wants to buy them out and the owner of the buildings won't allow them to renew lease. So we'll all have to go to another location. Sad. I really, really love this place. It's very clean. They are super professional and you can count on them. I like this place Their last day is Oct. 31, 2015. So sad but.. they will be missed.

Disappointing policy change that penalizes small resellers…read more I've used this pack-and-mail location regularly for my reselling business, typically dropping off 15-20 packages per week across multiple carriers. One of the main reasons I chose this location was convenience: they have pickups from all major vendors in one place and it's always been a pleasant experience up until recently. I print my own labels and pack my own items, which I'm fully aware they offer as paid services. However, doing that work myself is how I keep costs down for my business. Despite this, comments have been made in the past implying that by only using the drop-off service, I'm "not making them any money." As of January 1st, I was informed that if I drop off more than three packages, I'll be charged $2 per package just to drop them off. That means a quick, one-minute interaction to scan packages and provide a receipt now comes with a fee. I understand the economy is tough and businesses are trying to increase revenue. However, this policy feels especially frustrating when every other pack-and-mail store and all major carriers (USPS, UPS, FedEx) offer free drop-off, with USPS even providing free at-home pickup. This change feels less like a reasonable adjustment and more like being penalized for doing the work myself and using what was previously a free, basic service. While the cost itself may be small, it's the principle that matters. For those who rely on this location solely for high-volume drop-offs like I did, I'd strongly recommend looking elsewhere. Unfortunately, that's exactly what I'll be doing in the new year.

How to review this. 1st off we live in Corinth. I have no idea why it says San Fran. LOL!…read more Josh and all of the Pack and Mail Staff are phenomenal. We are a small business Farnsworth Collectibles which uses this location. You can and will never use a postal service with such care and value. We use them for a PO box and drop off service. In the past we have used Notary, Fax and Computer services. They are all very reasonably priced and they will never do you wrong. I have used a lot of these Pack and Mail stores in the past. I know there are users that will drive here, and I would too. Everyone here cares and are super friendly. Do yourselves the favor. Drive past any other provider and come here. It's worth it!

Very friendly service and quick! I utilized their notary and it was so quick and painless :) will…read morecome again!