Alex was professional, on time, and offered a great price. Super smooth experience--highly recommend!

Tristin was the best ! He helped out tremendously couldn't have done it with out him!!! I highly recommend them !

I have a BMW i3 electric car and I ran out of electricity about 2 miles away from a charger the night of June 3rd, 2022. I initially called Advantage towing for a battery jump. There is a small auxiliary battery that can be jumped and give you a few miles in addition to the main battery that sits under the car. Instead of sending someone to jump my car, they sent a huge flat bed truck, which is obviously more expensive. When I told the tow truck driver that I called only for a jump, he refused and said that he could only tow it and if I didn't take it he would just leave. So I had no choice but to take the tow. He asked me three times if I could put my car in neutral. I told him three different times that the car is already in neutral. When an electric car battery dies, it's automatically in neutral. The tow truck driver clearly didn't have experience with electric cars. He then hooked my car up to the winch and towed it onto the towing platform. A winch is the system that winds wire around a drum that maintains steady tension. Once we arrived at the Fashion Valley mall EVgo fast chargers, the tow driver backed the tow truck in too close to the chargers and then let my car down off the platform. I was standing directly behind my car when the tow truck driver used the handles to let my car down. While he was letting my car down there was a loud crash as I witnessed my back window shatter. He let my car slam into a pole (with a hook hanging out) while his hands were still on the winch system. I was in shock, but that shock quickly turned into anger as I yelled at him for crashing my car into a pole. He stayed quiet, quickly unhooked my car, and said "That's not my fault, that's your car's fault," then quickly sped away. I called several times and was repeatedly hung up on. No one would give me last names and the manger "Jesse" was never around. A worker told me that they weren't supposed to give last names. I even showed up to the towing company and they maintained that the damage to my car was not their fault. When I asked for their insurance they claimed that they didn't have insurance. It's hard to believe that a tow truck towing company would not have any type of insurance. It cost $5,000 to replace the lift gate and repair the bumper damage to my vehicle. They are the shadiest, rudest, and worst towing company in the city of San Diego. I don't understand how they are still in business. They are extremely unprofessional, unreliable, and have predatory and money extraction practices. They deactivated their google business account because of all the negative reviews and low rating. I was able to get an archive and copy of all of their negative reviews. I have filed a small civil claim against Advantage Towing to recoup the cost to fixing my vehicle. If you have had any issue with Advantage Towing especially involving damage to your car, you should file a civil clam to Ayman Arekat, the owner. Anyone at Advantage Towing can be served if you list him as the agent of charge and the business of Advantage Towing. In case you needed more confirmation of their shadiness, the city of San Diego cut ties with their contract with Advantage towing, they were hit with 32 violations from the city's campaign finance law, and were fined $128,000 by the ethics commission. Their only lifeline is AAA and I'll be filing a complaint with them as well. read more

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This company has the worst customer service! Don't recommend this place , the person on the phone was super rude, and was very unprofessional. They need to work on customer service of being more friendly. We asked for direction , he couldn't explain location. I was helping a client . He was so unbelievably unprofessional . read more

All I know is this the company that AAA dispatched for my car which had been push up onto a bush next to the curb. Because the front wheel ended up in dirt and is front wheel drive the car was stuck because it was still wet and mud-like. The driver, Junior, was so smooth he had it winched and jumped in to turn the steering wheel slightly and hopped right off the curb back onto the street. It was impressive thing to see. I'd hope to get Junior on my next call to AAA knowing I'd be in good hands. read more

I locked my keys inside the car so I had to call AAA. Martin from Advantage Towing responded quickly and opened the door in less than 30 seconds! Great service, quick response and overall great experience. Thank you Martin! read more

Phong responded to a flat tire call for me and was amazing. He was on time, efficient, but didn't rush through explanations and helped me understand how to avoid flats and what he was doing to get the car drivable again. He also answered a battery question I'd had for a while but internet searches and attempts to figure it out on my own has resulted in more confusion for me. Great experience in a less than ideal situation. read more

Alex with Advantage towing was great! Gave us a great & affordable recommendation on where to go to service our vehicle. Very polite & professional. read more

They are a AAA service provider that chooses on the spot to not provide service to AAA customers and vehicles. Due to their lack of professionalism, I have been stranded on the side of the road for four hours with no support. We called AAA, they booked the tow. The driver arrived and made an excuse to deny service despite the preapproved service agreement. My assumption is that they choose to do a lot higher volume of calls for a shorter distance. I say this because. I have seen the same driver who denied me service at least twice since I've been waiting. There's no way that Advantage should be an authorized AAA provider. They really give a bad name to what is supposed to be the best roadside assistance in the US. read more

Advantage Towing - There they go towing someone else, probably closer. - Towing Near Me - San Diego, California

They're probably called advantage towing because they take advantage of every person that gets their car towed. The attendance at the kiosk for the tow yard refused to give me my vehicle when I had proof of registration and insurance . Refuse to give me their names does tow company should be reported to the authorities . read more

Advantage Towing - Make shift office. - Towing Near Me - San Diego, California

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Unprofessional and Untrustworthy Service Imagine being stranded on the side of the freeway and relying on this company to provide assistance, only to be met with rudeness and unprofessional behavior. That was my experience dealing with an employee named "Devontae." Not only was he exceptionally rude, but he also made decisions about providing services to another member on my account without proper authorization. This is a serious breach of trust and professionalism. DO NOT CONTACT THIS COMPANY! If you've had a similar experience, I strongly encourage you to report them to the Better Business Bureau (BBB). I have already opened a case, and I hope others will hold this company accountable for their lack of standards and training. Customer service should not add to your stress during emergencies--it should alleviate it. Unfortunately, that was far from my experience. Proceed with caution. read more

Martin was quick and helpful. Saw my battery was malfunctioned and gave me a new one in 5 minutes on the spot.

Junior was amazing. Hard worker and very kind. Needing a tow truck is never a great situation but he definitely made the process easier and more pleasant. read more

Advantage towing employee ALEX was extremely helpful , kind, and positive on my towing experience. Polite Approach, professional work, great recommendations. If you guys are ever in the bad situation I was in I hope you come across Alex's help. Thanks again! read more

I called AAA for a tow. Advantage Towing showed up and put my car in the truck. I got a call from an unknown number and was informed I owed $150 for the tow. I did NOT owe anything for the tow. JR threatened to impound my car and tow me for not paying. This was after the car had already been towed. Definitely has the vibe of a scam. Would recommend you steer clear of this company. read more

Used Take Advantage Towing multiple times through affiliation with Triple AAA and had multiple bad experiences with them. All the employees here are upset and angry individuals who cannot contain their emotions. One of my interactions with them was a man towing my car which took over 2-3 hours. When I kindly asked for an update he blatantly ignored me and was talking to someone on the phone. I was pretty upset about it and called the number on the truck. The dispatcher told me the guy was having a bad day and to give him grace. Having a bad day DOES NOT MEAN take it out on someone. The most recent interaction was another man wearing glasses in mission valley, putting his anger out on two women and calling them insulting names. Seems like this company employs misogynistic individuals to work for them. I will be reporting this to Triple AAA in hopes that they stop working with shameful company. read more

They will gladly tell you they can tow your car without you being present as long as you can remotely unlock your car, have you unlock your car, they will tell you they have your car and it's on the way and THEN LEAVE IT UNLOCKED WITH THE KEYS INSIDE ON THE SIDE OF THE ROAD WITHOUT TELLING YOU!! And when you try to talk to management about being unprofessional and uncommunicative they will tell you to kick rocks! DONT TRUST THIS COMPANY!!! And if they send a guy named Mike? DEFINITELY DONT TRUST HIM! read more

Romero came and towed me today. He was quick efficient and professional. I really appreciate his time and would recommend him to anyone needing a tow. read more

Jared was the man. Came by the car quickly while it was dark. Gave us a new tire and gave us the service we requested. Great guy and great value! Respect to Jared. read more

Jerry was awesome! Showed up fast, had me back on the road within 10 minutes ​ much appreciated!

The absolute shadiest towing company in San Diego. These guys break EVERY law in the book. They know it's in their best interest to keep your car as long as possible. They illegally towed me, wouldn't let me get my stuff out of my car, and stole over $2000 from me. I URGE you to contact an attorney, and look up the laws regarding towing in California if you've fallen victim to these guys. PM with any questions! read more

Advantage Towing - reminds me of jail - Towing Near Me - San Diego, California

My car wouldn't start, I contacted AAA and they dispatched a driver. The estimated time was originally over 45 minutes on the app. I then received an update saying the driver would be there in less than 20 minutes. The driver arrived sooner than that. It was a simple fix, I needed a new battery. The driver Omar was able to help swap out my dead battery for a new one. After swapping them out, he showed me the new installed battery and showed me that it was strapped in and connected. He checked my dash to make sure all of my lights were working. Omar was super personable and friendly. Thanks for the quick and friendly service! read more

We had a tow scheduled from AAA who informed us that we'd be getting towed by Advantage Towing. We were informed by Advantage Towing that the driver would be here by 5:05pm. My husband called after that time to check on the status of the driver, he was told they're 20 minutes away. My husband called back for an ETA after those 20 minutes and was hung up on. I called and was informed the driver was 5-10 minutes away. We called asking due to their timeframe that was given, and was then told that our tow was sent to someone else. If you communicate a certain time, please don't hang up when you are simply calling to be sure we have a tow. It's more than a few minutes after the time you provided us. read more

I called AAA to get my mom's car towed because it has a broken seal and won't start. I spoke with Ramiro on the phone and asked him how much it would be. When he heard I was hesitant about the price he said let me get there and we will see what we can do. Fast forward to him stating the same thing in person and then telling us to F off and drive off after we asked him to wait a moment while we confirmed with AAA. I have been a AAA member for over 6 years and this is the worst experience we have had to date. Unprofessional and rude at best. read more

Awful experience! I called AAA to tow my car to a specific shop that was close & familiar to me after an accident. The driver named Ray insisted on taking it to a collision shop further away. Long story short, he charged for the tow & the shop (not covered by my insurance) took my car apart without permission & then charged a storage fee for 8 days as they dragged their feet to put it back together so my insurance company could retrieve it. AAA needs to drop their contact with Advantage Towing. The reviews on this site are evidence of this! read more

The tech was faster than anticipated for the lockout service. He got my keys out of my truck and then proceeded to check out why my locks were engaging ramdomly and fixed the issue. AAA service through this towing company. Thank you Pham (I think that was his name). Thank you thank you! read more

Andrew the technician that came because I had a dead battery . He checked it and there wrrr a few different things going on with my car. Long story short he figured out what was wrong... checked the altinateor etc. He was patient kind funny very professional and got the job done by going the extra mile. Highly recommend AAA Advantage Towing read more

AAA quoted me the wrong price of $12 total fee instead of $36 fee, and this company decided to drop me like a bad habit and leave me stranded when I reacted with shock at the tripling of the price I thought I'd be paying. And this was after the tow truck driver went to the wrong address TWICE before he found me! Terrible company. This is not my first bad experience with them. read more

Terrible. Wish I could give them a negative rating. The driver took advantage of me being in a shocked state after being in a hit and run. After I asked for the car to be towed to my house he manipulated me into having it towed to their tow yard. Without commenting on the fact I will have to pay to get it out! After speaking to some family who informed me it was not a free service. I rushed down there and they didn't acknowledge me until I waited 20min. Even though I have aaa roadside assistance they charged me for the tow and I had to pay additional fees. Very disgusted in their predatory service. Horrible horrible company. read more

Rude and unprofessional I sure what else to say other than we are reporting our situation to authorities as deceptive business practices. NOT Recommended!! read more

Advantage Towing - Rip off artist - Towing Near Me - San Diego, California

Left me stranded. I seen the driver pass my location and just left. Driver got upset because he didn't know how to use a gps to get to my location. Driver and the dispatcher blocked my calls after. read more

Advantage Towing - Confirmation of my pick up that left me stranded - Towing Near Me - San Diego, California

Do not use this company. They have terrible customer service. And if you have AAA and you call them and they want to send advantage towing have them send another unless you like gambling with your time and don't car about your vehicle. read more

**DO NOT RECOMMEND*** This service is POOR and the dispatcher (Ben) and towman (Jamin) were beyond rude and unprofessional. Service was not provided and tow truck left after driver engaged in an argument with me that left even bystanders shocked. When trying to explain to the dispatcher what happened, he immediately caught an attitude and refused to listen what transpired with his driver and disconnected the call after telling me "not to contact them or bother them again". Immediately made a complaint to AAA about them! read more

They lost my keys and didn't send them to the insurance company so I had to pay $500 on the insurance claim. Because THEY DIDNT HAND THEM OVER THE THE INSURANCE COMPANY. When we called them and the insurance company called them to look for them they stated, "that's not our problem". Just fucking ridiculous read more

$220 to move a vehicle 6 miles is reprehensible. This company should be ashamed. I understand profit is necessary to run a business but balance is just as important. You shouldn't exploit a system just because you can. Targeting low income people and creating ridiculous additional fees to boost your profits. We all know these fees are bullshit. The profession you're in is towing, which consists of moving a vehicle from one location to another and somehow there's a breakdown of 5 or 6 additional fees? All of which should be included in the scope of work but of course business owners have to be greedy and find way to exploit the system and charge people more money. If business owners continue to act in this manor I truly don't know how the middle class will survive. If you choose to be part of a system that continues to oppress people especially those in unpredictable circumstances how will we ever have some semblance's of fairness. The greatest gift we have to give as humans is to help others especially those in need. Capitalism has poisoned minds making us forget the we have the power of choice, and power in numbers. It's a choice to be fair, it's a choice to be kind. If more business owners practiced these principles the middle class might have a chance. I recognize dealing with customers can be taxing and I imagine people aren't always the most pleasant when interacting with your company... but I mean can you blame them?! Who in America can afford an unplanned $400-800 bill. That would bankrupt most people, so of course people are going to be upset. It's a stressful situation and it's 3 days before Christmas! I also understand that people have a job to do but there's a way about handling that job. I spoke with two different men over the phone. One of them showed good character and kindness the other was rude and unhelpful. He gave me short answers and provided me with little information. He seemed bothered that I was even calling and I felt he found comfort in denying help of any kind. He was excited to shut me down and tell me he couldn't do anything to help me. It's very sad. I hope if he ever ends up in a terrible predicament or if troubles find him in life that the people around will help him, and show him compassion. Then maybe he'll recognize the power of compassion and kindness. It really goes along way. Even more so during these tough times read more

They were the service provider for AAA. The car (which only needed the battery charged ) is in front of my home thank goodness. Because when I presented my AAA card with my name on it and my drivers license, Ivan said he would not help me because my husband's name is that which came up for the service call, of course I have my receipt in the files that show that both my husband and I are on the account and of course my AAA card has my account number which he could easily have matched, but he's like "nope I can't help you". So I said "let me get this straight; if I were on a dark scary deserted road, this is the way this would play out?" And he said "yes" and I said "OK. Let me call it in to AAA and we can get it straightened out." He said "nope unfortunately I'm going to have to take off now" which he did. I called AAA back to request a person to come again. Of course, because Ivan just left my house, he's the one to come RIGHT BACK. AAA confirmed that this is not the way it's done. So glad I wasn't on some dark scary, deserted road and Ted Bundy was lurking in the bushes. read more

I was driving in city Heights on Thursday, June 6 at around 7 PM. As I was driving on Home Avenue approaching the the stoplight. I see a tow truck speeding and cutting into an unmarked lane to a red light as the light turned green he cut off several cars to get onto the 805 north freeway. I would not let this tow truck cut me off and that made him mad so he followed me onto the 805 north tailgating me the whole way to the 8 West Freeway. This man should not be driving a tow truck let alone for any company. He was very aggressive and very unsafe, at one point he had me really scared because he was not looking at the road ahead of him. He was looking at me as we were driving on the freeway. read more

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After waiting two hours they declined service and referd another company. Had to wait another forty minutes.

Driver left my car (along with me and my 5 year old daughter) in the middle of the road once he found out the only way to tow was using a a dolly system that was more work than just putting on the lift. I had to wait for a new truck from a different company which he assured me he let know what needed to be done. The new truck sunny have the equipment and let me know that no one informed them and the first guy could have done it but it was more work and he was being lazy. I was out in the steeet from 10am to 7pm dealing with the outfall from his lazy incompetence with my 5 year old. read more

Roberto, you saved the day. Fast, friendly and helped me out of a jam. Car died blocking the parking garage, he menuvered into the tight spot of the garage and got the car on dollies and move it quickly thank you Roberto for understand the scenario, bringing the right equipment and saving the day! read more