Great selection of clothing, and I was particularly impressed by the manager Jeanie. She invested…read moretime to ensure I was good with my purchase, and that level of customer service is what we all expect and desire. A shout-out to her.

Great products all at fair prices including ready-made suits and non-iron dress shirts. Greater…read morepeople who are not just knowledgeable but helpful as well. Greatly recommend this establishment indeed!

I have been with Saks OFF 5TH for a long time. Most of experiences are very pleasant including…read morecustomer services. I like Saks OFF 5TH very much.

I went into the store looking for only one thing and just like most times you pick up additional…read moreitems. This was my first time to Saks off fifth and I was very surprised on the pricing for the designer brands. I think I bought around 15 things which is something that I never do. I still have clothes that I wear from high school and college!!!?? The staff was very friendly and courteous, and answered plenty of questions. The one thing I did not like about the store I wish it could have been better. It was that they had more staff and more available dressing rooms. But overall, my experience was very good and despite the , small amount of staff because no one was coming to work according to the folks working there. My experience was really good. I will be back, but on a Sunday instead of a Saturday when I know there will be less people shopping. I also found a brand new favorite clothing company that I had never been aware of named Tailor Byrd. Their clothes are amazing and they fit very well. So I will admit that they have a fan in me going forward for semi casual wear, three button polo, shirts, and shorts that can be worn on the golf course or in a semi casual setting.

They have the cologne gift boxes. And at a discount. That alone is worth 5 stars…read more If you are looking for them - they are in the checkout area.

Start your review...I was astonished by the poor customer service I received in the store…read more Apparently, if you have a problem, they make you call a phone number on a poster on the wall. When I reached the person, they were from the online Ralph Lauren business and unable to help me. I asked the staff if they were empowered to make customers happy, and their answer was no. I was remarkably calm the entire time; I got ganged up by four different people, with one of them shouting at me. I had a relatively minor issue with their jeans; they had a belt loop that had detached. It was less than six months old and worn a few times. They insisted that I call customer service to ship it back myself. However, the person on the phone couldn't help me because they were with the online business, not the store business. I spent a lot of money in that store, no more.

Service: The sales assistant was so friendly! She helped me find my exact sizes, and gave me some…read morehonest opinions. Value: Clearance section is amazing! I found something which matched me perfectly. The store is so great, big spacious.

For some reason for me, banana republic medium is like custom fit for my body. Therefore for me…read morepersonally I go to banana republic if I want some off the shelf clothing that is going to fit well. So if you're 5'9"- 5'10" weigh around 175 pounds and you don't wanna have to go customize clothing, give banana republic and their factory store try

I bought a toxida and it was real quality as we get in Italy. The clothing is impeccable and the…read moreman that served me was not only professional, he knew exactly what I needed and what suit me and was extremely nice.

I don't understand how there's more than one worker yet they walk past us and don't ask us if we…read moreneed help... We joined the waitlist and still our name is not called for over 30 minutes. We left. This place is a joke. I would not recommend coming here as the suits are overpriced anyway!

The Luck jeans jeans are great but Alysa was the star today. I'm not the easiest jean shopper and…read morein ten minutes she had me leaving with a bag holding two pairs of jeans all for just $116. She was very busy and managed all of the customers while fitting me. Excellent service and a lovely person. I'd def shop here again

My first time coming in this store at the assembly area. I've never been to a physical store of…read morethis brand but I've heard a lot of good stuff about this place and the brand quality too. It might be a little bit pricey at times but it depends on what you buy. If you go to outlets you might have some sale going on some items. I was just stopping by to meet a friend and went in while waiting for her reply. I was looking for some jeans but I ended up not getting anything anyways. I actually love the store I just didn't have much time to stroll around the area. Im definitely going to go back in there when the weather is nice.

The staff here is truly horrible. There's no keeping their…read moredistance from you, they're rude and very unhelpful. As I was walking in, one of the employees yelled at me for going through the "wrong door". She said it says Exit on the door, but in reality it didn't say it on the way in, only on the way out. It was a one way sticker. Regardless of that encounter, there was an older woman with the curly bright red hair so close to me it sounded like she was popping her gum in my ear on purpose. She didn't keep a distance and seemed to really not give a sh*t. Your best bet is shopping online if you need to continue to support Express. Otherwise enjoy the negative energy in there.

Great deals! It's an outlet so things are cheaper than the regular stores or online. Staff was busy…read morebut helpful. Free parking for up to 3 hours is a bonus.

I ordered a sweater and had it delivered to this store. I ended up trying it on and not liking the…read morefit (I have muscular arms that are also fat) so I returned it before I left. Everyone was very nice and helpful!

Special shout out to STACY from J.Crew Factory, Northborough location! I am not sure if you will…read moresee this Stacy, but you are one of the most helpful people I have come across in a while! I went in to the store with 2 asks - 1. Return/ exchange a specific belt (children section) with a bigger size. Stacy was kind and professional enough to help me with the process - nothing exceptional on her part in terms of addressing the request, right? But what makes it special is how she made me feel! She is an absolute star!! 2. Exchanging a kid's dress (NWT, still on the hanger) that was out of the return window and probably a discontinued style. I wasn't too optimistic about my options but Stacy went out of her way to not just help me look for a similar style in the right size, but also got the required approvals to initiate my return, which I was totally not expecting tbh! I hope the management knows they have found the right staff and should do everything to keep you! Thank you Stacy - you are amazing!!

Great selection! They have all the RIGHT stuff- haha. Toys, gifts, funny paraphernalia, "The…read moreAmerican Challenge", etc. My roomies and I took a trip here last night and let's just say everyone woke up in a great spirits... ;p The woman behind the counter was extremely helpful in our shopping experience and made us all feel very comfortable!

Was wandering around in here a bit lost, a bit uncomfortable and feeling a bit out of my element. I…read morewas the only one in the store at the time as it was early in the afternoon in a weekday. I had some questions, bobbling with my phone trying to look things up when I heard a voice from the register that turned out to be "Faye." Within 10-seconds I was in a totally normal conversation talking to Faye about things I wouldn't normally be talking to most of the ppl I know well in my life. Lol. But that's what better than good customer service produces, special customer service! Incredibly helpful with exactly what I was looking for and even came up with an idea that would make what I was planning on buying even better! Their idea went perfectly with it and worked out great! I felt like I could've asked Faye anything and they would've known exactly where to find it, everything about it, and even had some friendly suggestions that actually made sense. This is seriously how every store I shop in should provide service to their customers. Not over-bearing but making sure you're aware that they're there and happy to help if you have any questions. Really happy with my shopping experience, thanks Faye!