Eric brokered my auto transport and I could not be happier. I had my 2018 Audi A6 transported from…read moreRichmond, VA to Tacoma, WA. The carrier arrived on time and the vehicle arrived safely. Would recommend.

I would have loved to give Knickerbocker a positive review. Initial calls with Eric were great. He…read morewas super responsive and even though there were some challenges (drove to the middle of nowhere New Jersey to drop my car) it was a reasonable price compared to others. Issues were threefold: - Eric basically represented and used a facility that does its own direct auto transport. When questioned (because they were cheaper) he highlighted his business as better due to a number of factors. None of these ended up coming to fruition. - the Rando he got to transport my car was horrible. Lack of communication or updates. Ended up delivering the car two or three days later than promised (meaning I missed being able to inspect the car). And throughout the process was full of lies regarding arrival time and why he wasn't delivering on time. - car was damaged during transport but because I was out of town for 2 months after the fact and wasn't able to confirm and share this with Eric (because it was delivered late) I had no recourse for costs to fix the damage. - finally, In reviewing his end of year books, Eric got confused about a voided transaction (I had been charged twice initially and there was a void in his books). He assumed that it was me doing it due to my dissatisfaction and charged my credit card again without confirming the issue with me. He left messages while I was in a meeting and then charged my card without confirming. When I called, he apologized for his angry action but for someone who highlights professionalism amongst his traits, I feel this was way out of line. I was going to just leave things as is and not write a review and leave things as they were in August but given the action he took today I felt compelled to warn others.

Recommended! I had my car shipped from California to New York. It was a basically seamless…read moreexperience. They're helpful and professional. I'll definitely use them again if I ever need my car shipped.

Moved from NYC to Florida, had 2 weeks left because another company left me in the dust. Saw the…read moregood reviews here and USA Auto Transport (their actual main company, same as Brooklyn Auto Shipping here on Yelp) had a fair rate and was able to ship my car for me. TL:DR; Terrible driver, absolutely terrible. I was under time constraints and couldn't wait to arrange another driver. Communication and coordination could have been better. The bottom line is they managed to ship the car and the company refunded the $100 tip the driver coerced out of me at the end, saying they will likely not be using the driver anymore. Long version: Making an appointment was very easy, Nick was friendly and made sure I was taken care of. I made sure to point out I have a 5" roof rack, but was assured it would be fine. Every point of contact told me the driver will call 1 hour ahead of time. Day of: pickup was scheduled for morning. I waited until 8pm when the angry driver finally called saying 'Meet me off exit 31 in 15 minutes, I'm four miles away!' No one said anything about driving 10 minutes out to meet him, and having just got in the shower after a day of packing (and waiting for his call), I asked if he couldn't pick up from my street. He just yelled 'I have an eighteen wheeler! Are you going to be at the exit or not?' -- I tell him, 20minutes, he gets mad, '20minutes?! It's 5 minutes from your house! Be there or I'm leaving!' Fine. I jump out of the shower, call the company and make sure I should go meet him. I get there, this angry small man hops out from the truck, starts yelling at me to take off my roof rack or else he's not responsible for my car. "ANYTHING can happen on the road. So you leave the rack on and I crush your car, not my responsibility okay?" Get in a tiffy, call the company, I agree to take it off and help him tie down the rack under my car. Worth noting the guy had to rev my car up the back of his truck like 6-7 times like he didn't know what he was doing ( even started recording just in case he flew off the truck ). Shadiest part: Before leaving he says "So you be there to give it something for the road right?" I say, "No you're dropping it off at my car repair shop. They're expecting you." He says "What! So who's going to give it something for the road? The roof rack is extra! I'm going out of my way to ship it for you, ANY thing can happen to it, it can get lost, fall off, stolen, it's a long road--ANY thing!" I ask him if $80 will make him happy. He says, "Make it over a hundred." Fine, I give him $100 so my roof rack gets doesn't "fall off on the road." Tells me he'll get there in 2 days on Friday. The shop's hours are 10-6 M-F. The company knew this, the driver knew this. Friday, they tell they're dropping off on Saturday. I talk to dispatch, they tell me "We called and spoke with Chris, he said it's fine and he'll be there." Saturday, my car gets dropped off. Monday, I stop by the shop. The owner said the driver called him on Saturday yelling "Be there in 13 minutes! I don't care, I have car. I need to drop it off." Apparently the machine shop next door was kind enough to receive the car. No one knows how my roof rack ended up back on my car, crooked and also pushing out my WRX's frameless windows. Chris said no one from Auto Transport even spoke to him. Amends: I call USA Auto Transport, tranferred to complaint dpt, super nice guy, John, listens to my story, tells me he'll push to remove the driver, starts the refund for my $100. 2 weeks later: I've been refunded $100, and hopefully that angry little dude isn't revving up anybody else's car for this company anymore. I give 3 stars but only for John from customer service being super courteous and immediately starting the refund process after I gave my sob story of being robbed by the driver. Otherwise, I'm not sure how to rate this company. Quick to respond and easy to get ahold of. Fast delivery, indeed. Fair rates. But dispatch who lied about arranging the delivery and a miserable driver who woke up on the wrong side of hell every day. Hopefully I never have to ship my car again. I need to just buy a house and stop moving.

From beginning to end great customer service. True professionals. Picked my car on time and during…read morethe trip communicated very well. Made us feel very comfortable and confident. Totally recommend their service!

Definitely worth shipping your car with them! They call one…read moreday before delivery so it makes it easier to figure out best time for receiving your car. Overall very good impression

City Moving dispatchers and customer service team were a pleasure to work with. John, Richard,…read moreRyan, Miguel and local dispatcher Barack were always very helpful and "available" (I apologize if I'm forgetting a name or two); Barack was most helpful when a problem arose due to non-confirmation of the moving date and time. City Moving kindly changed the date for me and Barack must have instructed Isaako (Isaac) and company to be polite with me. Barack reminded me that without clients, the movers would not have jobs. Kudos to Isaac and contracted crew, for working so very hard. One thing: City Moving apparently failed to inform the local contracted company that I would be moving up a steep driveway (I remember relaying this concern to John, who said he didn't believe it would be any problem); it was impossible for the truck with the lift gate to go up the driveway. Movers had to manually walk up the very steep driveway until my son emptied out our little pickup and helped to transfer large items onto our truck for getting them up the driveway. With that in mind, that specific crew, with Isaac in the lead, deserves a bonus from City Moving. There was an issue with City Moving's billing, which was very efficiently remedied. Again, I appreciate City Moving's help and services in my move. I will definitely refer friends/acquaintances City Moving's way, and it would be nice for City Moving to contract with Isaac and crew, again. Mahalo plenty, ST of Honolulu

We moved out of Oklahoma right during the ice storm of 2026. City worked closely with us to get a…read moregreat crew to load us up as soon as the roads cleared. Great communication. Ryan and Richard both kept us abreast of where our shipment was as it crossed the ocean to Hawaii and continued to keep us informed during the flooding in Hawaii and arranged for delivery during the few sunshine days between Kona Low storm rain deluges. The crews were polite, efficient, and friendly. We received great quality for our money.

I called Eric to inquire about moving my car from Bergen County, NJ to Seattle (where I got…read moretransferred). He was very helpful explaining the entire process to me, he was up front about the pricing, and everything he told me ending up being true. I went with his company, he found a very professional trucking company to move my car, everything was picked up on time and he answered my calls and gave me updates whenever I wanted/needed them. I would highly recommend his company and will definitely use him again should I need to move a car.

Even though it is too late, I did some research and have determined the first week of January is…read morethe worst week to ship a car. Now add the pandemic and being under quoted at 800.00 it has been an absolute nightmare. Why was I never advised about this by Intercede? I could have easily set the ship date later in January. I paid my deposit in early December! Keep in mind my car was supposed to be picked up in St George Utah, but since no one would pick up my car and to help get things moving I drove the car to Las Vegas and left it at a valet. It sat there for nearly 5 days. After finally getting a driver and having to increase the price to 1150 I get a call from the transporter telling me their truck needs a part and could delay the pick up for 1-3 days more. Thankfully he called back and told me they were able to fix the transport and saved me from getting the car towed from the hotel valet for excessive time parked. After the pick up confirmation, 5 days go by and I dont hear from anyone so I call the transporter rep to ask for the ETA. They advise me it should arrive today. Its 6:30pm and nothing. Now after over 2 weeks since the 1st day I advised to pick up the car I still have not received my vehicle. I'm praying they deliver late tonight but still have no update. Where is Intercede? I paid you all and now you abandon me. I am the sole provider in my family and I am about to lose my job now since I can't give them a definitive answer of when I can get to work. I still have to pray the car was not damaged. What did i do wrong here? I do know one thing I won't do again. I will not use a transport ever again. I get the feeling this letter will be ignored due to the nature of the business but man this is so insane and uncoordinated. I should have just driven here! The customer service is non existent not to mention the fact I could not even talk to anyone at Intercede for 1 week due to my representative being absent due to personal reasons. Still, nobody cared to talk with me due to some crazy company policy as I was told. This system of broker, transporter and customer being so disconnected is just plain wrong. All I know is it didn't work for me. Sorry for writing this but I am so mad hopefully this will get to listening ears. Update: Finally received my car 2 weeks after the scheduled pickup date. I had to convince the driver to work late and meet him 15 miles north of my drop off address.

We paid a deposit to have our car shipped, and then they were unable to ship the car. It felt like…read morethey kept stinging us along, telling they found a carrier but then the window passed with no word from them and we had to scramble to find another service. And now I can't get them to return the original deposit - they don't answer the phones and they are blocking my emails.

I want to that place for my annual inspection on my piper , when i got the plane back he all the…read moreavionic where shutting down in the middle of the fligth ,when i addressed the issue to them they said they will look at it but never find anything . I am not a mecanic and fixed the problem by spaying some electrical lubricant . Also when i mentionned they have to whash the plane before doing the annual they said they never heard of that Faa regulation . On the top ot that nigthmare i was charged more than double than my regular annual . I will stay away from that nigthmare .

I just started using them this year for service on my Baron. They've been nothing but professional…read moreand responsive. Today I noticed an old review with one star, and felt obligated to share my more recent experience with this firm.

Update: 18 days since vehicle was picked up. Hopefully delivered this weekend, bringing saga to an…read moreend. Jay at Magic Trolly reached out after my 1-star review, but even after reconnecting, all apologetic, we still must self-advocate: we follow up for updates....no outreach or sign of interest in "seeing us through" to delivery. If we had gotten even a little of this, any ownership of the transaction or professionalism, I'd be calmer. At this point they should be paying us....never again.

Priced well. Always in communication. Delivery went better than expected. Highly recommend. 20…read morestars. Out of 10.