I walked out of location giving this place 5 stars. I love the equiptment that the gentelman on…read morestaff picked out for me- I have a low ceiling basement and needed a special treadmill. Post customer service is a 1-2 at best so they are just a 3. My son dropped a piece of the rower into my machine- i need it fixed. I paid for extra insurance- i called and had a pleasant but extremely long 30 minute convo during my work day to walk the employee through. I read him serial numbers off the machine he told me hed be in touch ASAP. 3 months later still havent heard back- ive been swamped finally i get a chance to call back on my work lunch its the same guy- he vaguely remembered- he said o a ticket was never put in- then went on to tell me its buyers neglect they cannot pay - re asked me for serial infromation so i had to go back down and reread him info- so frustrating - terrible customer service. My equipment was not cheap- I am still in the market for more and will look to purchase elsewhere

Scott is the consummate professional. I had an absolutely great experience dealing with him and…read moreJohnson Fitness. Scott is so knowledgeable and was willing to patiently walk me through all my questions. Johnson carries very high end gym quality exercise machines. This is my second Matrix purchase and I am very happy with both of them. A little pricer than your box store machines but what's been said before is true- you get what you pay for. 5 stars!!!

Staff was knowledgeable and guided us towards the right purchase. Great customer service after the…read morepurchase in guiding us, set-up and use of the equipment. Delivered on exactly what they promised. Would definitely recommend them over any of the larger retailers or online merchants.

From the owner: At The Universal Fitness Store we specialize in selling and servicing residential and commercial…read morefitness equipment.

We were looking to buy a versaclimber. I called gym source and talked to John and he said he can…read moreorder it for me and ship it to my house and have it installed. He took the payment over the phone and called me in a couple of weeks to schedule a delivery time. It was an easy process. I definitely recommend gym source for all your fitness equipment needs.

I had a great experience with this store. Excellent, detailed in-store service, very reasonable…read morepricing for high quality equipment and outstanding delivery/set-up at my place. I bought the Life Core R100 tower and have had a wonderful experience with these guys - highly recommend them. I had a follow up question about my equipment, which was addressed incredibly promptly (always a plus).

Pete worked with my budget and timeline to help me find a rower. Having this at home means I can…read morelet my gym membership expire and work out whenever I want to. No more waiting til 7 am for my gym to open ! He took the time to understand what I wanted and called me within the week with my options. Darnell was there when I went to preview the machine being offered and he helped me to understand how the machine works and how it folds up. I appreciate the great service and am happy I found them online. Thank you !

I want to buy the Spirit xt 685 treadmill and I did tons of research online before head to the…read morestore. The Sales Joe has been really helpful and we are very happy with the shopping exp.

10 stars! I live in California, but I met Leo through a Craigslist post for a refurbished Life…read moreCycle he had for sale. He was super responsive and helpful and even delivered and set up the bike for my 84 year-old mother down in Delaware. All at a great price!

Their staff is extremely knowledgeable courteous friendly and helpful. Have been a customer for…read moremany years and they are always able to satisfy our needs and at a great price. They treat their customers like Family. We highly recommend Fitness Lifestyles!!

Howard Olinsky at Johnson Fitness in Fairfield NJ was incredible. He was extremely knowledgeable…read moreand very experienced on elliptical machines and I bought a machine that he recommended and am very satisfied. I would buy a machine anytime from him.

I have done business with howard Olinski for over 30 years. He originally supplied me with…read moreequipment for my rehabilitation practice. Then he outfitted my beautiful home jim. Now that that equipment is showing its age I've been replacing each piece with howard's help. A few months ago I replaced my reclining bicycle with a new matrix model and today I replaced my dying pre-core treadmill with another matrix product all at a great price with great service, including delivery and removal of the old unit highly recommend.

I have shopped here several times. The clerk was helpful. Very nice. Did not know much about the…read moreaccessories i was looking at. The consistent issue is the computer system & printer are garbage. They rarely work. Every time i shop here the purchase process is quite lengthy & time consuming. The clerk had to handwrite a receipt. 15-20 years ago that was the normal procedure. This reflects how little the ownership truly invests in this business. Ownership, you can do better. So do better.

Management is usually never around when the sales personnel can't sympathize with my asking price…read more "The customer is always right" doesn't imply to what ultimate fitness stands for. Their profit is more important than customer satisfaction & needs. I didn't enjoy my shopping experience & wouldn't recommend anyone to go there. I've heard good things about leisure fitness & will go to them for my physical fitness needs.

Terrible!!!!!! I ordered a 12 pound weight a month and a…read morehalf ago. I spent way too much because they were the only ones who had stock. They charged my credit card. I can not get in touch with them. Nobody will call me back. I tried to chat online. I tried to email. I have heard nothing.

Kerone was 5 stars from the phone call, to my arrival at 5:30pm (they close at 6pm), to my check…read moreout @after 7pm!.. to loading my car (every dumbbell & kettlebell they have), trx bands and a power plate (I'm opening another fitness studio), to waving me off @close to 8pm. Again they close at 6pm! He went above and beyond and I had fun while I was there. Never felt rushed. Never felt like I was holding him there-and i was! He is well informed and was very helpful. Thanks Kerone. Gym Source is LUCKY to have you. JeniFu

What an absolutely horrid experience I just had at the old reps fitness supply in Somerville…read more Apparently they just changed owners and are now known as Fitness Superstore... Last Wednesday, I went in there and bought 2 - 25 pound dumbbells and a 35 pound kettle bell. I paid approximately $1.50 a pound. I spoke to someone yesterday and they told me that they would be getting a shipment in there today around 2 PM. So I called a few times today and they said "the truck wasn't there yet" "truck wasn't there yet" and then finally that the truck had arrived at 5 PM and to get there for 6 PM. When I got there, I waited like an hour while being completely ignored. While I was sitting there, I noticed that they had put a price on a wall of $2 a pound... When I walked up to the gentleman and asked him about the 4 - 25 pound dumbbells and the two 2 - 35 pound dumbbells that I was waiting for, he turned around to me and told me that he didn't even have any and when I mentioned the fact of the price he said well "it's supply and demand... ". I'm sorry, that's price gouging. Plus, they probably shouldn't even be open anyway because they are nonessential.... Word-of-mouth is key and they have officially lost a customer.

A super place to go locally for equipment and accessories. The interesting thing I learned on…read moresomething like my forth visit (yes, it took me a while) is that they have a price matching policy. One example was finding a pair of boxing gloves on the shlef, finding the exact same ones on Amazon for a bit cheaper, showing the person there the price and, bam, walking out paying the lower Amazon price. Now that's the way it should work!